I transferred my Lightroom 5.7.1 my cell phone to my PC. I put in the serial number, you press "next" and another box came up saying that the updated code was for and upgraded version and I should put in the old version the serial number - this I can't f

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• I'm new to lightroom. I downloaded a bunch of folders FRO my Mac HD. There is a question mark next to each one. What does that mean?

  I'm new to lightroom. I downloaded a bunch of files from my Mac HD. There is a question mark next to each one. What does that mean?

  Thanks for the update.

  Question mark on these files means that you must be moved/renamed/deleted files on your hard drive where they were originally.

  When you import an image in Lightroom, it does not matter the original copy of the image instead it saves to the original location when you import or where you copy the image using Lightroom and it always refers to this place.

  So if you want to move or rename these images, you should do it in Lightroom instead of outside of Lightroom.

  Now, if you know the current location of these images on your hard drive, you must move them into Lightroom.

  See this article for instructions: How to find missing photos in Photoshop Lightroom

• Hello, I got a CS5.5 for Windows Upgrade Version and changed to a Mac. Now I need the Mac Version. I tried to install Adobe download. Unfortunately, it does not accept my password. I guess the cause of the Upgrade Version or the Version of Windows I o

  Hello, I got a CS5.5 for Windows Upgrade Version and changed to a Mac. Now I need the Mac Version. I tried to install Adobe download. Unfortunately, it does not accept my password. I guess that the cause of the Upgrade Version or the Windows Version I own. My system: Mac OS X 10.6.8 2.8 GHz. thanks for the replies! Greetings, Eva

  Here's a link to info on swaps of the platform.

  Product order | Platform, language Exchange

  If you want to try to contact Adobe support to try to get an exception, Start here after selecting the relevant answers, choose "still need help? Contact us. "and the option to contact (or phone) CAT.

• Can someone help me? I am trying to download iMovie which normally should be free with other Apple applications, but for full reason he always says that I have to pay for it. And I Shen a brand-new iPhone updated to IOS 9 5s. Can someone give me advice on

  Can someone help me? I am trying to download iMovie which normally should be free with other Apple applications, but for full reason he always says that I have to pay for it. And I Shen a brand-new iPhone updated to IOS 9 5s. Can someone give me advice on what to do?

  iMovie and iLife and iworks Apps are free with the purchase of a new device.

  Since Apple is no longer selling the iPhone 5 s, she cannot be considered more for free apps.

  However, just to be safe, disconnect you from the iTunes and App Stores-> Apple ID in the settings on the new iPhone 5 s, then reset the iPhone in now the home and power buttons together for 10 to 15 seconds. Let the iPhone reboot and then sign in with your Apple ID in iTunes and the App Store and try to get the Apps again.

• Initially, I downloaded the application and was able to access all my photos by album, photostream, fb, etc.. Now, it will not go all. After you remove the application and try to download it, it says that I have to pay for it (yet) any help would be

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  Sounds like a question of verification on any market that you have bought PS Touch. Have you tried contacting Google and Apple to see what they say?

• I subscribe to the student package and I also received a confirmation SMS saying that the sum was deducted. But when I connect through creative cloud, it shows that I'm still working on a trial version. Why is this?

  I subscribe to the student package and I also received a confirmation SMS saying that the sum was deducted. But when I connect through creative cloud, it shows that I'm still working on a trial version. Why is this?

  Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  Mylenium

• I have Adobe Reader XI and I tried to open a download of documents and a box pops up saying that it was only a protected password document Ant asked a password. Were and how do I get one?

  I have Adobe Reader XI and I tried to open a download of documents and a box pops up saying that it was only a protected password document Ant asked a password. Were and how do I get one?

  Hi noswam123,

  If a PDF file is password protected, the only way to open this document is the password. You must obtain this password from the person who created the PDF file.

  Best,

  Sara

• Drivers Intel blocks most of the time, and every time I try to solve this question message says: the solution to this problem can not be downloaded.

  I use OS Windows7, drivers intel blocks most of the time, and whenever I try to solve this question message says: the solution to this problem can not be downloaded. What should I do?

  Original title: problem with drivers

  Hi Pragati,

  1. What is the accurate and complete error message you get?
  2. when exactly you get this error message?
  3. don't you make changes to the computer before the show?
  4. What is the brand and model of the computer?

  This problem can occur if the drivers for this particular material is not updated.

  Method 1: I suggest you run the hardware and devices Troubleshooter and see if that helps.

  Open the hardware and devices Troubleshooter

  http://Windows.Microsoft.com/en-in/Windows7/open-the-hardware-and-devices-Troubleshooter

  Method 2: I suggest you to update the drivers for the Intel hardware by selecting the model number from the following link:

  https://Downloadcenter.Intel.com/default.aspx

  Come back and let us know the State of the question, I'll be happy to help you. We, at tender Microsoft to excellence.

• iCloud library not updated iPhone photos of Mac.  This happens frequently and I don't see a way to force him (he always says that he updated all 'on time').  I tried restarting both devices.

  iCloud library not updated iPhone photos of Mac.  This happens frequently and I don't see a way to force him (he always says that he updated all 'on time').  I tried restarting both devices.  Mac is running latest update of el capitan, and iPhone is 9.1 (on hold until that the photos are actually saved to update to 9.2)

  Try to go to iCloud.com to see if the elements are there and whether the device or the computer. That should indicate if the device or computer is not synchronizing. If the computer, try going to System Preferences/iCloud and stop synchronization. Wait a few minutes, then recheck the timing. If the device, go to settings/iCloud and do the foregoing.

• Hello, how can I choose what image the film will show before you press play and the movie starts?

  Hello, how can I choose what image the film will show before you press play and the movie starts?

  You can not.  At least not with Adobe tools.

• I have a meesage that my redemption code was not active for CS6

  I received a message that my redemption code was not active for CS6

  Hi baltimorecameraclub

  Please visit: http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

  http://helpx.Adobe.com/x-productkb/global/find-serial-number.html

• I had a note at the bottom right, saying that my Windows 7 was not authentic.

  Corner of Windows 7

  I got a note on the bottom right saying that my Windows 7 was not genuine... what he speaks and should I worry.

  Here's what you asked for.

  The Windows tab:
  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->

  Validation code: 0
  Code of Validation caching online: 0x0
  Windows product key: *-* - 73CQT - WMF7J-3Q6C9
  Windows product key hash: RmurcM3ZxzWyfEP9WtPUJw = + KaFG
  Windows product ID: 00359-OEM-8992687-00010
  Windows product ID type: 2
  Windows license Type: OEM SLP
  The Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {3754BDE1-7941-4E28-9FD6-78E99D9E9B3C} (1)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Home Premium
  Architecture: 0 x 00000009
  Build lab: 7601.win7sp1_gdr.120503 - 2030
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 109 n/a
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  Other data-->
  Office details: {3754BDE1-7941-4E28-9FD6-78E99D9E9B3C}1.9.0027.06.1.7601.2.00010300.1.0.003x 64*-*-*-*-3Q6C900359-OEM-8992687-000102S-1-5-21-1573336260-1148118520-3100803624Hewlett-Packardp6604fAmerican Megatrends Inc.. 6.02 20100721000000.000000 + 000C6F73307018400F410090409Central Standard Time(GMT-06:00)03HPQOEMSLIC-CPC109

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.1.7601.17514

  Name: Windows 7 HomePremium edition
  Description: operating system Windows - Windows (r) 7, channel OEM_SLP
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7600.0000-2052009
  Installation ID: 011014254221589280652336857063574575147061894094927390
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: 3Q6C9
  License status: licensed
  Remaining Windows rearm count: 3
  Trust time: 31/07/2012 21:07:13

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  Beyond: 0 x 0000000000000000
  Event timestamp: 7:31:2012 06:14
  ActiveX: Registered, Version: 7.1.7600.16395
  The admin service: recorded, Version: 7.1.7600.16395
  Output beyond bitmask:

  --> HWID data
  Current Hash HWID: KgAAAAEAAQABAAEAAAABAAAAAQABAAEAonaCsi7gIJEo + FTIAqiWPhh5

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20001
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  HPQOEM APIC-SLIC-CPC
  FACP SLIC-CPC HPQOEM
  SRAT HPQOEM SLIC-CPC
  HPET SLIC-CPC HPQOEM
  MCFG SLIC-CPC HPQOEM
  SLIC SLIC-CPC HPQOEM
  LASRYVITRAGE HPQOEM SLIC-CPC
  SSDT HPQOEM SLIC-CPC
  SSDT HPQOEM SLIC-CPC

  When I check the properties of my computer, it says
  Windows is activated and gives a product ID.

  Not sure why I would have gotten that message.
  Thanks for any help.

  I don't see any problem in your report. It shows that activated and validated.

  The notice showed that when you ran the report?

• I'm a customer of CS5.5, why say that I am not eligible for the discount?

  I'm a customer of CS5.5, why say that I am not eligible for the discount?

  There are two price for Lightroom: full or upgrade.

  The upgrade price is the same for all owners of a previous version of Lightroom.

  So, if you have purchased a version upgrade then you got your discount.

• I want to delete an application in the finder, when I move it to the trash. The system says that i have open it but I did not! What should I do?

  I want to delete an application in the finder, when I move it to the trash. The system says that i have open it but I did not! What should I do?

  Here are some tips to solve the problems of trash. "

  http://osxdaily.com/2011/06/20/uninstall-Mac-applications/

  https://support.Apple.com/en-us/HT201583

  http://www.thexlab.com/FAQs/trash.html

  He mioght be helpful if you indicated the application in question.

  Ciao.

• Why am I an error on check in saying that my adobe account is for another country, while I am logged in Southeast Asia and Thailand

  I am buying light Room 6 for Mac. The check-out, I get an error message that my adobe account is for another country. It doesn't look good that I see clearly I am in the Bank of Southeast Asia so that on a network in Thailand. Thank you for your suggestions

  Please refer to the data: FAQ: How can I change the country associated with my Adobe ID?