I tried several times to contact support, but have not been able to get well. I wanted to try the room light I use Capture 1 now. The Downloader or installer will load only if I "Run as Administrator" and then it crashes every time within a few secoun

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• Firefox crashes on opening a few seconds. has all of a sudden started several weeks ago and I have not been able to get since. I reinstalled but update did not work. It will not be open even in safe mode. Help!

  Firefox crashes on opening a few seconds. That started everything suddenly a few weeks ago, and despite several attempts to every day, I still cannot load firefox application. It crashes immediately on startup every time anything and journalist accident happens. I studied all the articles and followed their suggestions. I installed the latest version of firefox and still get the same results. I can't even open firefox in safe mode.

  Heather, not sure I can help, I'm not a Mac user, but I'll have a look at the crashIDs that you provided.

  Update:

  • Crash report ID: [6326058f-1fca-4d4d-a080-af8902120119]
    • signature: TFont::CreateFontEntitiesForFile (const char *, bool, TSimpleArray < TFont * > &, bool, short, char const *)
  • Crash report ID: [69534b6f-7662-4c09-bf2e-39fff2120104] signature as above

  There are very few reports recent crash with this signature, they could even be your plant. If you follow the suggestions in the article I linked above there is not much that can be done easily. You should try discount the possibility that the cause is malware by scanning with several updated tools.

  Malware controls
  Have you seen and followed the advice

  • Fix Firefox problems caused by malicious software
  • the first step trying to detect malware, a typical suggestion is this message from the-edmeister /questions/914980 #answer - 302372

  Clean reinstall it
  If you find no malware, it can be interesting to try a new re - install and a clean profile, none of them are simple and must be done with care, so first try malware scans, those who will take a while to sort.

  Rather a last resort: fill out a bug report
  
  If you are ready to try to answer the inevitable questions and have an email account anonymous, that you can use for recording, you can follow the link from the report above and click on 'report' to create a bug report on the crash.

• I paid for the annual plan, but cannot get the creative cloud to work. I bought Lightroom CC and thought that the mobile cloud was included... Have not been able to get this installed [title edited to provide more information - mod]

  See the title.

  Hello

  You can refer to the document:-Adobe Lightroom for mobile FAQ

  I hope that answers your query!

• My IPad 2 Air is mad, he gets on its own, and it freezes. Not to mention it locks me. Didn't this iPad for 2 days. Have not been able to use it! I tried connecting to ITunes and will not work!

  My IPad 2 Air is mad, he gets on its own, and it freezes. Not to mention it locks me. Didn't this iPad for 2 days. Have not been able to use it! I tried connecting to ITunes and will not work!

  Hi Kareyfabela,

  For this kind of problem, I strongly recommended opening a pension with Apple iPad case will probably require inspection by an Apple engineer. You can open a file on this site: https://www.apple.com/support/contact/

  I hope this helps!

  Jonty

• Problems with my mouse, and have not been able to find a solution to the research on various forums.

  Original title: mouse problems

  I have problems with my mouse and have not been able to find a solution to the research on various forums. Here are the symptoms:

  1. you must click several times to get the menus to open. Sometimes they are not just and sometimes they open with a single click flash but do not stick until I clicked several times.

  2 several times the menu drop down and seem to become transparent (not in looks) because when I click on something on the menu, he actually selects everything that is behind the menu drop down. For example, if I'm in powerpoint and you select an item in edit mode, it might work and here again he can just select the slideview behind the menu and expand. Or well, if I'm on a Web site, such as Facebook, and I chose to close the session, rather than enable the disconnection of the key, he chooses some ad is behind the part of the menu and redirects the page of this Web site.

  3. when I try to select a Word, words or sections as paragraphs, it performs several different things: continually select as soon as I let go of the mouse button, the jumps of color selection in another part of the document, or deselects the part of the text before I even let go of the mouse button.

  Here is what I tried:

  1. I had originally a usb wireless mouse. I changed the batteries and then got a new. Now I use a wired mouse.

  2 make sure all updates for Windows and Office 2010 are updated.

  3 has tried to update the drivers mouse, says that it is up-to-date. He restored, did not work. Uninstalled and restarted.

  4 Ran Windows Security Essential and Malwarebytes - found nothing.

  5. ensure that all the Toshiba updates were up-to-date.

  I don't know how the word this issue properly in order to find information about it. Everything I typed in search engines brings me other problems unrelated to this one.

  I am running W7 64 x Home Premium SP1, SP2 MS 2010 with a mouse Dell; Toshiba Satellite C655

  Well I have stumbled on the fix... looks like there was a problem with the HID-compliant mouse. The convenience store hardware detected and solved the problem. Everything seems to work properly again.

• Just recently I have not been able to move the folder on my desktop. I have to copy and paste it into a new folder, and then delete the old on.

  Just recently I have not been able to move the folder on my desktop. I save videos to my office then then move in different folders, but now need to copy and paste, then remove the video from office.  Around the same time, when I try to use help I have Windows Help cannot start.  So please HELP.  Using Win7.

  Hello

  1. Did you of recent changes made to your computer that caused the problem?
  2. It happens that the Office? Have you tried with Documents and other readers?

  Step 1: File system [SFC] Checker

  Try to run a scan of the file system [SFC] checker on the computer that will replace missing or corrupt files & check if the problem persists.

  How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

  http://support.Microsoft.com/kb/929833

  Step 2: Run a virus scan to check if there are infections on the computer:

  Microsoft safety scanner

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Note: If infections are detected during the scan, there is a risk of data loss because infected files will be deleted.

  Step 3: Follow the instructions in the article to fix the problem of files and folders in Windows:

  Diagnose and repair Windows files and folders problems automatically

  http://support.Microsoft.com/mats/windows_file_and_folder_diag/

  For more information, follow the instructions in the article to improve the performance of Windows 7:

  Optimize Windows 7 for better performance

  http://Windows.Microsoft.com/is-is/Windows7/optimize-Windows-7-for-better-performance

  It will be useful.

• My Sony Handycam DCR-30 does not have drivers for the camera and have not been able to take video of her, anyone know of a program to help?

  I went on the web to help, but I am a novice and have not been able to find a solution to my problem...

  Hello Devin,

  I looked for this model on the Sony site as well and was unable to locate.

  My recommendation is to communicate directly with the support of Sony.

  Forums - https://forum.sel.sony.com/?XID=M:showcase:esupport

  Contact Support - http://esupport.sony.com/US/perl/contact-land.pl?mdltype_id=33

  Best regards

  Matthew_Ha

• Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and still have not been able t

  Im trying to open the tutorial of 23 minutes on how to use different tools in photoshop and it continues to come with unable to resolve the DNS servers worked fine yesterday? Ive had creative cloud on my laptop for a week and not yet able to get past the basics make me very frustrated.

  I guess you meant the links when you open photoshop CC. I tested all four videos of the 23 min tutorial and they all played fine. If something between you and adobe does not work correctly.

  • Check that your firewall is blocking the net. Try to access youtube videos and see if they play very well
  • Go to the adobe tv site and try to play one of the videos here. Adobe TV
  • If youtube plays very well and adobe tv does not work, next is to check if you have flash installed. Some videos require flash, others are html 5. Sorry that I could not confirm what player has been used for this tutorial. I think that html 5 but not sure.
  • Next is to look at the properties of your browser and check multimedia settings are not disabled if it y in a. (this is totally dependent on the browser)

  If none of this helps, let us know.

• I have not been able to install updates of the player, can not print a pdf file. After several attempts, I uninstall

  I tried to install the update of the player when I could not print a pdf file. This failed. After that I uninstalled adobe, I can't re install. Download of timesout to 64%.

  The same thing is happening with the flash player. I read the instructions, tried several times but still nothing. can someone help me?

  You can try to use this tool first remove all traces of your computer:

  http://labs.Adobe.com/downloads/acrobatcleaner.html

  Then you can download the complete player offline installer from

  http://get.Adobe.com/reader/Enterprise/

  After downloading, restart your computer and run the Setup program before anything else.

• I scanned a brochure and have not been able to copy or e-mail

  I try to send a message/attachment of my documents or my pictures.  Microsoft Word displays a screen that he cannot send this file but I click send anyway.  It is not sent.  I usually set up an email, click on an attachment, click the attachment and then send.  This time he won't. I tried several times, in different ways.  Now what?

  Save the file that you want to attach, and then copy it to the desktop computer.  Then see if you can attach a copy of a message.  If not, indicate which version of Windows you are using and what e-mail program.  If you use Hotmail or Windows Live Mail, then ask here: www.windowslivehelp.com

  Steve

• I just got the error message when you try to enter my I and Psalm I have paid for the monthly subscription for 3 months and still have not been able to use these software. they are already installed it just let me acess them?

  I just got the error meassage when you try to open both my I and PS I paid monthly payments for the composition and I have these two installed software. What can I do to work on it and why they give me this error message?

  Log, activation, or connection errors. CS5.5 and later versions

  Anything else, to be more precise. you have not provided information system nor told us, what really is the error message.

  Mylenium

• I also, I get the error "the service user profile Service has no connection, failed to load the user profile" but I have not been able to correct the problem by following the listed solutions.

  I got the error "the service user profile Service has no connection, failed to load the user profile" when you try to use my desktip.  It is on the login page.  My account icon loads and the guest account. I have enter my password as an administrator and get the error message listed above. I followed all the solutions I could find and it is not corrected.

  I have a slight hitch, after several failed here, I checked the domestic Group on my laptop and I have high listed as connected to the Group Home Office; with all the files.  How can I fix the desk top to coinside with his status of being online.  Yet once, my counter top will not recognize the password, but the desk top shows online in the home group.

  Home Group is Windows 7.

  Here is the Vista Forums.

  What operating system do you use?

  Vista info below:

  ·                        Restore point:

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.
  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  If the above does not work:

  ·                        http://www.Vistax64.com/tutorials/130095-user-profile-service-failed-logon-user-profile-cannot-loaded.html

  See if the information in the above tutorial will help you.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://windowshelp.Microsoft.com/Windows/en-AU/help/769495bf-035C-4764-A538-c9b05c22001e1033.mspx

  Difficulty of a corrupted user profile

  After creating the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to perform these operations, including the new account that you created.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  http://support.Microsoft.com/kb/947242

  A temporary profile is loaded after you connect to a Windows Vista-based system

  See you soon.

  Mick Murphy - Microsoft partner

• Hi my name is Linda I was sent here by the adobe support. Since then I downloaded Windows 10. I have not been able to access Adobe Digital Editions. The following text is displayed in a window. "Unable to digital editions in low load Error getting Lincens

  Hi my name is Linda

  As I installed Windows 10, I can't access my Adobe Digital Editions software.

  It will not download E resources to my Kobo

  I was able to do it before the 10 Windows

  The following message appears on the screen

  Digital Editions

  Unable to down load

  Error getting Lincense-LincenseServer

  Communication problem

  E-ADEPT-DOCUMENT-OPEN-ERROR

  My Adobe number is

  DELETED

  [NEVER SEND a NUMBER of SERIES IN a FORUM OPEN !]

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  I hope you can help me with this

  > Since I installed Windows 10

  You have my sympathy

  The only thing I can suggest is to disable, uninstall and do a fresh install

  And in the future, check out the forums before upgrade you your operating system

  I have Win8.1 and will NEVER upgrade to Win10 because of 'some' compatibility issues

• I signed up for the monthly plan and still have not been able to use apps

  So basically, I already paid for a normal monthly, received the reception and more than 48 hours have passed, and when I click on 'software license' or 'buy' buttons he always says that I have not made purchases. I tried this with other IDS, but the same problem continues to be. I'm frustrated and must address this problem because I have work to do, requiring these apps.

  How can this be repaired?

  Go to Adobe Creative Cloud

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• I get a message when you move a file of LR6 to Photoshop. It says I need to update Camera Raw to make it work properly in Photoshop. So far I have not been able to find the update and could use some help.

  Hello

  I work between LR6 and Photoshop CS6. I now get a message that I need to update Camera Raw in LR6, when I send a photo to CS6 for further editing, but when I look at the updates I'm not finding this one, nor any other updates are needed for my software. I'd appreciate feedback I can get on this subject. Thank you. Gary

  The latest version of Camera Raw compatible with Photoshop CS6 is Camera Raw 9.1.1. There will be no updates available for Photoshop CS6. This message tells you that Lightroom has additional changes that your version of Camera Raw is perhaps not able to interpret when you send an image from Lightroom to Photoshop. You are given the choice. You can open the image in any case, or you can let Lightroom create a copy that includes all adjustments of Lightroom and send this copy to Photoshop. In most cases, you want to make the second choice. When this warning message is displayed, I think that there is a checkbox to indicate not not to show it again. The only way that you can solve the problem would be to upgrade to Photoshop CC 2015. If not, simply select the option to edit a copy with Lightroom adjustments.