I tried to close my Hotmail account but I get a message saying there are services paid on the account and I'm unable to close.

original title: close my hotmail account

I tried to close my hotmail account and I get a message saying cannot close because one or more paid services or a microsoft points account is linked to your account.

How will I know that a microsoft points account or paid services account?

Hi Tataiana,

Looks like you may have a service subscription on your real account configuration.
Please go to http://billing.microsoft.com, connect and check your services and to cancel what you don't want. Then try to close the Hotmail account once more.
Let us know if you need additional assistance.

Tags: Windows

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