I tried to install a Capture device video diamond VC500. While the software seems to be installed OK I seem to have a problem getting the unit to operate.

Windows 7 Ultimate 64 bit operating system.

Unit that captures the video called EZ Grabber and it appears on the screen, but it's like he's going. Its screen doesn't show anything when there is a video input.

The instructions on their site says to locate on "E - Home Infrared Receiver" device Device Manager under the "USB Bus controllers" and then select the update driver option and install it using the supplied disc. "

Check the Device Manager I don't seem equipped a 'infrared receiver E-Home' not listed under the Universal Serial Bus Controllers listing. Of many USB hubs, etc.

Additional follow-up of diamond told to use the USB ports on the computer rather than a USB hub. What I did without any noted difference. It still does not work.

On the web I downloaded a ' RestoreEHomeInfraredReceiverUSBCIRWindows7.bat file saved on the hard C drive then it installed. This seemed to install OK, but after having rebooted and checking the Device Manager Universal Serial Bus Controllers section there is still no article "E - Home Infrared Receiver".

Can anyone suggest a way to install the file "receiver infrared E-Home ' in the ' Bus USB controllers section.

See you soon

John

John

Once we have no idea.  If there is software, you must install it.  Otherwise, contact the developer.  We can only support the products Microsoft here.

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