I tried to upgrade Lightroom 5.7 to 6 and now the two versions have fallen. They are just bouncing in my toolbar?

Hi everyone, this morning I was in my Lightroom 5.7 and looked for upgrades, he says there was not all but my Adobe toolbar flickered upward in the right corner of my screen (I have a Mac) so I clicked it, and he says: upgrade Lightroom CC. so I clicked on that. It says 30 day trial. Now, I have never had to pay for prior updates. I have Adobe Creative Cloud, (they keep telling me that I don't have Lightroom under them... only Photoshop, Illustrator and Acrobat Pro), I thought... OK, I bought Lightroom shaped disk and put in this way, by uploading it on my computer and save it on the site. They told me that they have seen versions of Lightroom 4 and 5 registered... but they don't have any support for those more. What it meant, I've been waiting for more than an hour and the other 2 hours was just repeat me until I came here. Which is always without using Lightroom.

So I downloaded the trial version of Lightroom CC... went through the steps. Now, I have 2 versions of Lightroom on my computer and none of them will open. They open my dashboard in my toolbar and bounce just here.

I tried to sign in and out of my Adobe account several times with no luck. I'm on delays for customers. I'm in the middle trying to print... now, he ate my entire day! I really hope someone can help me, because no one at Adobe seem to.

Thank you! Shannon

Hi sbpaul,

6 of Lightroom is a new version of Lightroom, so you buy and register the product to upgrade.

6 of Lightroom is another version of Lightroom 5. It is not an update.

~ UL

Tags: Photoshop Lightroom

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