I try to open a document via the Web DPOR website but I can not, I've already updated my version... can someone help me?

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  Post edited by: Graça Abreu

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  Hi all

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  Hello Omar.

  Thank you for keeping us posted.

  It seems that you did not try the method 2 and 3 after running the troubleshooter from network. Please, try it both ways and see if that solves the problem.

  Reply with the results. We will be happy to help you.

• downloaded the video have no sound. Can someone help me please

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  Hello

  1. what operating system you are using on the computer?

  2 is that the problem is specific to this particular video or videos?

  3. you receive an error code / message when you play the video?

  4. When you have downloaded the videos?

  5. what program you are using to view the videos?

  6. do you have the sounds on the computer?

  Additional information on the question for you help the better. See the article below.

  Suggestions for a question on the help forums
  http://support.Microsoft.com/kb/555375

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  Please visit the HP herewebsite, and then follow the instructions below:

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