I try to print from Windows Photo Gallery. Put the print job in the queue, but does not print.

I try to print a photo directly from the Windows Vista Photo Gallery. The task appears in the print queue and says he is "sent to printer", but prints never. I can print from other programs. I tried to reinstall my printer driver but no problems. My printer is a Dell 946. Any ideas?

Hi DElizabethB,

1 when was the last time you were able to print using Windows Photo Gallery?
2. did you of recent changes on the computer?

Method 1

It is possible that some third-party photo editing software installed on the computer is in conflict with the printing process.

I suggest that you check if the Windows Photo Gallery is set as default program for opening images on the computer.

1. open default programs by clicking the Start button, click default programs.
2. click on set your default programs.
3. in the framework of programs, click the Windows Photo Gallery, and then click set this program as default.
4. click on OK.
5. check if printing works.

Method 2

It is possible that some settings for the printer are incorrect, run the fix tool available in the link below and check if it works.

Solve printer problems
http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

Method 3

It is possible that some third-party programs installed on the computer are in conflict with the printing process.
I suggest you perform the clean boot procedure and check.

To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135

Reset the computer to start as usual
When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
1. click on Start, type msconfig in the search box and press ENTER.
2. If you are prompted for an administrator password or for confirmation, type your password, or click continue.
3. on the general tab, click the Normal startup option, and then click OK.
4. When you are prompted to restart the computer, click restart.

I hope this helps!

Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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