I updated my iphone 5 and I couldn't remember my password to reset my password, but it says that my apple ID cannot be used to unlock my phone. How can I unlock it?

I updated my iphone 5 and I couldn't remember my password to reset my password, but it says that my apple ID cannot be used to unlock my phone. How can I unlock it?

Apple seems to have trouble with their servers for activation now. Try again in a few hours.

If the problem persists and you are owner of the original iPhone, take and his receipt to a physical Store. If you are not, you must contact the person.

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