I use a mac pro 2x3GHz. I don't know what I did, but since a few days I was not able to play videos from web sites like youtube. Can you help me

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• I've lost the main screen for photoshop! I don't know what I did, but now when I open photoshop, I get only the tool bar at the top and a little on the sides. How can I go back to the normal screen?

  I've lost the main screen for photoshop! I don't know what I did, but now when I open photoshop, I get only the tool bar at the top and a little on the sides. How can I go back to the normal screen?

  Hi renaeb,

  Would you go to the Windows menu in Photoshop and check the option framework application from the drop-down list.

  Concerning

  Sarika

• opening zip files. Somehow, I changed mine and don't know what I did or how to fix it.

  I have zip files that I can't open.  I don't know what I did but I changed the thing open with and now they all go to Photoshop elements and are empty.  Here are the files of graphic type of scrapbooking sites.  I don't know how get it back where it's written "extract files" or what the icon is supposed to look like.

  Hello

  1st 3 here should fix you up

  How to restore Vista built-in ZIP files Support
  http://www.Vistax64.com/tutorials/65254-zip-file-support-restore.html
  How to enable or disable the files compressed in Vista
  http://www.Vistax64.com/tutorials/93827-zip-file-compressed-folders.html
  Restore the Type Associations by default Vista file extensions
  http://www.Vistax64.com/tutorials/233243-default-file-type-associations-restore.html

  ==================================

  If you need more features/functions an excellent 3rd party utility is 7-Zip - free.

  7-zip - free
  http://www.7-zip.org/

  I hope this helps and happy holidays!

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• whenever I open the installer from Adobe, it always say that "trying to connect to the server...". ». Please help me. I don't know what is happening, but my WI - Fi works very well. Adobe needs to know that this facility is very important for me

  whenever I open the installer from Adobe, it always say that "trying to connect to the server...". ». Please help me. I don't know what is happening, but my WI - Fi works very well. Adobe needs to know that this facility is very important for me!

  Please read https://forums.adobe.com/thread/1499014

  -try some steps such as changing browsers and disable your firewall

  -also clear the cache of your browser if you start with a fresh browser

  -check the file hosts for blocked entries https://forums.adobe.com/thread/1912777

• SOS... I don't know what is happening, but when I import the photos to LR5, looks like I have a "Preset" which I did not and the white balance becomes 'custom '... You have an answer that I can solve this problem? Thank you.

  SOS... I don't know what is happening, but when I import the photos to LR5, looks like I have a "Preset" which I did not and the white balance becomes 'custom '... You have an answer that I can solve this problem? Thank you.

  Possibly, you have made changes to your 'by default develop settings'. The default WB in Lightroom should be "under the shot" to view this selection has recently imported a file raw in the develop Module, click history in the left panel, click on the first import. (see screen capture) and then see what settings have been applied to import for the white balance it must be 'in the know '.

• What the * happened to my Windows Vista program earlier this week? I don't know what I did and I had nothing else but BIG TROUBLE SENSE HELP!

  After sevice pk 2 I did nothing but chase problems, 10 pilots down in a single night. Now it starts only in safe mode byitself and system restore it impossible of access that has not helped the only time where he worked finally unable to access updates windows either. At Mr fix it to work on things for houirs, but now his party and I cannot get safe mode and its so limited after problems, I spent this week all treat them w/problems. I don't know what else to do and I don't know what tpo events cause this Nightmare.Iam now crazy and lost, help me!

  Hi Claudette Russell,.

  ·         What is the full error message?

  ·         What happens when you try to start in safe mode or normal mode?

  I suggest you try the methods mentioned below and check if it helps.

  Method 1: Perform a startup repair.

  http://Windows.Microsoft.com/en-us/Windows-Vista/how-do-I-fix-a-boot-startup-problem

  Method 2: Restoration of system Windows Recovery (WinRE).

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-the-system-recovery-options-in-Windows-Vista

  Method 3: Perform a check disk (Chkdsk).

  http://Windows.Microsoft.com/en-us/Windows-Vista/check-your-hard-disk-for-errors

  Chkdsk WARNING: When running Chkdsk on the drive if bad sectors are found on the disk hard when Chkdsk attempts to repair this area if all available on which data can be lost.

  Reference: http://windows.microsoft.com/en-US/windows-vista/What-to-do-if-Windows-wont-start-correctly

• My account has expired and I have updated payment information, but I still can't use Id or anything. I don't know what to do.

  The card I had on file has expired and my account stopped. I've updated payment information and now I can't use anything. What happened and what should I do?

  This is an open forum, not Adobe support... below to connect with Adobe personnel to help

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• HP laptop with win. 7 pro - sound and video hang up or drag when you play videos on Web sites

  My wife and I have a laptop HP with Windows 7 Pro, and this problem happens on both computers.  When we try to watch a video either on youtibe or any other website the video and sound lags or crashes and then plays for a few seconds and then it even once.  Does anyone know whatt could cause this?  And how to fix it?  Thank you!

  Hello

  Try the following.

  First, download the Flash uninstall utility on the link below and save it to your desktop.

  Flash Player Uninstaller.

  Once the download is complete, close all browser windows and start the program uninstaller.  Once done, restart the laptop.

  Then, download and install Firefox , then using Firefox, download and install the latest version of Adobe Flash. Note: You can deselect the option to include McAfee Security Scan Plus before download. 

  Close all browser windows before you run the installer of Flash.

  Start Firefox and see if the video play Ok - if they do, close Firefox, open Internet Explorer and click on the same link Adobe Flash above to get a command prompt to install the ActiveX component.  Once completed, restart Internet Explorer.

  If you still get the problem of loading, run a check of the speed of your internet connection by using a site like the one on the link below, where it is causing the problem.

  http://Speedtest.NET/

  Kind regards

  DP - K

• Don't know what I did or how to cancel...

  I was working in Photoshop CS6 and accidentally pressed Shift, Ctrl, Alt, T instead of what I wanted, who was shift, Ctrl, Alt, E.  Since then I can't do anything.  When I try to make a selection and press Ctrl J to put it on its own layer nothing happens.  When I use a lot the selection tools do not work.  I already tried to close Photoshop and restart, but that did not help.  It all started when I hit these keys together by accident and I have no idea how to do to cancel whatever it is, I did.  I'm not a pro with this software, so I'm totally stuck.

  Can someone help me with this?

  Oh, you have already closed the program.

  Try restoring preferences:

  Windows: CTRL-SHIFT-ALT immediately after you double-click the PS icon.

  Macintosh - CMD-SHIFT-OPTION immediately after you double-click the PS icon.

  Nancy O.

• I was looking for a soft French and changed somehow to the AppStore French. I don't know what I did. Now, how can I change the AppStore French to the App Store?

  I changed my setting to store in French to try to find some French application. I don't remember how I did it. How can I go back to the App Store?

  Follow the instructions here.

  Change your iTunes Store country or region - Apple Support

• For some reason, the Printer Spooler service is not running. Don't know what I did to accomplish this. How to reconnect the Printer Spooler service.

  For some reason any my printer spooler service stops working on my computer.  Don't know how it happened.  Can anyone suggest how I can reconnect the service on my computer for my computer printer spooler will process orders to the printer.  THX

  Click Start, type services.msc

  Right-click Print Spooler, and then click Start

  Note the error messages if no and include them in your response.

• My HP LaserJet 1022 does not work with my new computer with Windows 7. Can you help me?

  I just bought a HP p6803w CPU which runs on Windows 7.  When I try to connect to my HP LaserJet 1022 it won't work.  Apparently, I need a compatible driver downloaded.  When I tried to download the drivers on the HP site, it seems that one of the two was not installed.  Help!  I am an online student and desperately need my printer to work.

  On my win7 64 bit system, I tested the drivers posted on the hp.com site and they load and print a page of test as well as Word and Excel.

  The link is here: LJ 1022 driver

  Steps to load:

  1. download the driver

  2. click on run

  3. click on the "I agree" box and then the next button.

  4. Connect USB cable when connecting via USB port screen displays. You should get the pop up in the lower right screen that says: "install the software device driver".

  5. what pop-up disappears, drivers have been loaded, cancel on all other screens and the pop - up asking if you know you want to cancel.

  6. go in the devices folder and printers

  7 find the HP LaserJet 1022 printer (must have a green check mark on it)

  8. the driver has been loaded successfully.

  Make sure that all previous attempts have been removed from the device and printer folders AND you have restarted your computer.

  

  

  

• I wanted to switch to msn, and then select a screensaver nowpictures that one they are not going, looked in autour they say something about malware. can you help me

  Am I on msn cause other know I like her. It's been great, then last night I was looking for screen saver. A page of pictures came to the tup he said 2011-photojournal. I tried to exit, tried everything, but I just spent. He always leaves to go to other pages. Can someone tell how to fix? I don't know much about computers so just explain it to me. Thanks to everyone out there. My name is Kay

  Hi kayclodfelter,

  Take a look at the links.

  http://Windows.Microsoft.com/is-is/Windows7/change-screen-saver

  http://Windows.Microsoft.com/is-is/Windows-Vista/exit-a-program-that-is-not-responding

  http://Windows.Microsoft.com/en-us/Windows7/why-is-Windows-closing-my-program

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

• My cloud of Adobe is not updates. The message: "could not update the Office of creative cloud (error code: 2)" can you help me?. Thank you.

  Cloud of meu nao esta recebendo atualizacoes Adobe. Appears a mensagem: "da of atualizacao Falha na Creative Cloud Desktop (erro code: 2)" Voces can me help?.»» Obrigado.

  Please try: error code 2 or 50: failure updating Creative Cloud desktop app

• I bought Adobe Pro in 2008 and I had to upgrade my computer and I am not able to download the software on my new computer, could you help me please?

  Could some help me please in this case?

  Hi Patricia, you can find more older Acrobat Pro download links here: other downloads