I use Windows 7 on a computer to which a printer is connected directly by a USB cable. I am able to print, but cannot find the printer when I run control/devices and printers Control Panel

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  I recently "upgraded" to Windows 8, after that my laptop was stolen and have spent hours trying to restore comparable to my new functionality.

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  Thanks for posting your question on the forum of the Microsoft community.

  I would like to know some information about the problem so that we can help you better.

  What happens when you print a document? You receive a code or a specific message?

  Thank you to provide detailed information on the issue.

  This problem may occur due to corrupted printer drivers or incorrect printer settings.

  I would suggest trying the following methods and check if it helps.

  Method 1:
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  a. press Windows + W keys, type Troubleshooting in the search box and press ENTER.
  b. click on 'show all' and then click on "printer".
  c. click 'Next' and follow the on-screen instructions.

  If this does not help, use method 2.

  Method 2:
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  Reference:
  Solve printer problems
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

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  Hello

  Try following these steps and let me know if that can help you:

  1. In the control panel select network and internet, and open network and sharing Center.
  2. Click on change advanced sharing Center.
  3. Make sure the network discovery is trned on but uncheck "turn on automatic configuration of network connected devices.
  4. Devices and printer the printer right click and select remove device, repeat the for the Fax icon.
     Note: If no such option exists for the printer, follow the next steps.
  5. Right-click in the background area and select the Mahager device.
  6. Delete any instance of the printer of imaging devices, Print queues, multifunction, printers, other devices adapters (if such exists).
  7. Once you have completed the printer should no longer appear under devices and printers...
  8. Open the software HP Officejet 6500 E710, select Connect a new printer and check any differnce.

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  Unless you have given access to your computer to someone, there is no way that someone else can access your computer.

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  I recently bought a new 8620 Pro of Officejet and currently am having problems actually use it.

  

  I have already installed the driver for long from the HP website, but the printer does not appear in devices and printers. Not only, I'm unable to send print jobs to the printer from my computer.

  

  

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  It would be wise to perform a backup system to be on the safe side.

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  See you soon,.