I used a link from the XI player who pointed out that I could get an edit function. I paid and have now no function but the periodic charge for this new feature. Please tell us how to fix this error.

Hello. On the attached screen, there is an optional action box to change PDF to Acrobat Pro. However, when I clicked on the option - and paid for the new feature - I did not notice so that I can use this feature. When I open Adobe Reader XI, I always get the screen with the button, but no function activated, edit my automatic billing has been charged for July and August for this editing feature. I have cancelled the auto payments and want to correct the error. Do I need another product? Why have I not received notice that I was being charged every month? Thanks for responding.

Jeanne

Hi jeannem31310151,

If it please download & install Acrobat DC using following the steps mentioned in this paper KB Acrobat DC subscription | Download and install.

Refer to this KB document if you need assistance with editing PDF help Acrobat | Edit PDF files

Kind regards

Nicos

Tags: Acrobat

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