I used to get the Blue error screen when you connect to the wide I did the registry clean, but now, when you connect the computer stops with no error message.
How can I fix it? or what is wrong now?
Hi Stelana,
If I understand correctly, the computer turns off when you want to disconnect.
This behavior may be caused by this security software on the computer, or the computer might be infected with the virus.
To refine the question, I suggest you try the following steps:
Step 1: Disable the security software and test, follow the steps mentioned below
http://Windows.Microsoft.com/en-us/Windows-Vista/disable-antivirus-software
Note: Activate security software once it's all done.
Because this problem occurs after cleaning registry, critical registry keys may have been changed.
Some programs available for free on the Internet may contain spyware, adware or virus. Only download and install programs from software publishers that you trust. Even if the website, that you download the program trust, you must also trust the Publisher of the program. For more information, see when to trust a software publisher.
Please see the link below:
Registry cleaners are needed?
http://Windows.Microsoft.com/en-us/Windows-Vista/are-registry-cleaners-necessary
Step 2: Run a scan online for any threat and try to correct
http://OneCare.live.com/site/en-us/Center/cleanup.htm
You can follow the steps provided by Vincenzo Di Russo MVP to get rid of malware on your computer, please click on here.
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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