I want to convert my trial version of photoshop elements that I bought and it says my serial number is not valid, but this is the exact number of my confirmation e-mail. What should I do?

I want to convert my trial version of photoshop elements that I bought and it says my serial number is not valid, but this is the exact number of my confirmation e-mail. What should I do

After that the weekend passes to try...

Chat support - the link below click the still need help? the option in the blue box below and choose the option to chat...
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Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

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