I want to install Illustrator on my second computer and it keeps disconnecting. My first computer is turned off

I want to install Illustrator on my second computer and it keeps disconnecting. My first computer is turned off. I pay package the student since April 2014 and for a year, and I understand that I can get Adobe in two computers at home.

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Thanks for your reply. I pay $ 22 a month package for a year. I just spoke with the help of Adobe, and I solved it they problem. I'm on my second computer. Magali helped me, service excellent customer!

You are now chatting with 'Magali.

Magali: Hello. Welcome to Adobe Technical Support.

Magali: Hi there.

Magali: Could you please develop your question?

Magali: Are we still connected?

Maria V Abreu Valarino: Hi. I want to install Illustrator and some other applications adobe on my second computer and it keeps disconnecting. My first computer is turned off. I registered until I turned it off. I have already downloaded creative cloud, I introduce my user and password and it tells me "you have been disconnected. I pay the student since April 2014 Kit and I'll do it for a year, and I understand that I can get Adobe in up to two computers at home. What should I do?

Magali: If I understand correctly, you can not connect to the desktop CC application. Is this correct?

Maria V Abreu Valarino: Yes, in my second computer

Magali: Thanks for confirming.

Magali: I'll be happy to help you with this problem.

Maria V Abreu Valarino: Thanks a lot.

Magali: Close all adobe applications running including the CC desktop application.

Magali: You're welcome.

Maria v Valarino Abreu:

Magali: Place you C drive and type %LocalAppData% in the address bar and press ENTER.

Maria v Valarino Abreu:

Magali: Go to adobe.

Magali: Go to the OOBE.

Maria V Valarino Abreu: I don't have a folder under that name.

Magali: Appointment to the Local and then go to Adobe.

Maria V Abreu Valarino: ok, I'm in OOBE

Magali: Then go to opm and remove the opm.

Magali: May I ask if you are finished?

Maria V Abreu Valarino: it says that the file is currently in use, does not want to remove it, and CC Office App is not open

Magali: Launch the Task Manager and click on the "processes" tab and put an end to all the processes associated with adobe, creative cloud and synchronization of the base.

Maria V Abreu Valarino: done, I deleted the opm

Magali: Okay.

Magali: Launch the CC desktop app and try to connect.

Magali: And tell me if you still get the error?

Maria V Abreu Valarino: ok, give a second

Magali: sure.

Maria V Abreu Valarino: nop, I don't sign

Magali: I know the error message you get?

Maria V Valarino Abreu: "logged out".

Magali: Okay.

Maria V Valarino Abreu: "you have been disconnected".

Magali: Can I know if you are in home network or office network?

Maria V Valarino Abreu: I am a student

Magali: Okay.

Maria V Valarino Abreu: I have two computers at home

Magali: Okay.

Magali: If please browse the computer and then go to the c drive.

Magali: Go to windows.

Maria v Valarino Abreu:

Magali: Go to System 32

Magali: Go to drivers.

Maria V Valarino Abreu: I'm here

Magali: Then go to etc and find the Hosts file in the etc folder and copy it to the desktop computer.

Magali: and then open it with Notepad and copy the content and paste it on the chat window.

Maria V Abreu Valarino: # Copyright (c) 1993-2009 Microsoft Corp. # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # This file contains the mappings of IP addresses to host names. Each entry # should be kept on an individual line. The IP # must be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one space of #. # Additionally, comments (such as these) may be inserted on lines # individual or follows the name of the computer that is designated by a symbol "#". # Example: # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client name resolution host # localhost is handled within DNS itself. # 127.0.0.1 localhost #: 1 localhost

Magali: Thanks a lot.

Magali: Close the hosts file.

Magali: Launch the internet browser explorer.

Magali: I know if it is launched?

Maria V Abreu Valarino: ok

Magali: Open Internet Explorer > options Internet, click on the tab "connections". In the tab 'Connections', 'LAN' selection settings, you will be able to display the Local network settings. In the LAN settings box, select the checkbox "automatically detect settings".

Maria v Valarino Abreu:

Magali: Then "uncheck" all the other boxes as "configuration Script auto use", "Use a proxy server," proxy server "." Click on the ok button and then close the Internet options.

Maria v Valarino Abreu:

Magali: Launch the creative Cloud desktop application, try to connect using Adobe ID and password.

Magali: I know the status?

Maria V Abreu Valarino: it seems that it is me signing in, yet the blue circle of uoloading

Magali: Okay.

Maria V Abreu Valarino: Yes! I'm registered!

Magali: great!

Magali: Now, you can go ahead and the CC desktop application allows to install the CC apps.

Maria V Valarino Abreu: John, you're the best! Thank you very much!!!

Magali: You're welcome.

Magali: I'm so happy to hear this from you.

Magali: Is there anything else I can help you?

Maria V Abreu Valarino: can I do a survey of your service?

Magali: You receive an email that will contain a link to complete a survey in option to provide your comments on the experience of the support. Your comments are much appreciated.

Magali: Her makes me happy to help you.

Maria V Abreu Valarino: Yes I'll do without a doubt! Thanks again, have a nice day!

Magali: You're welcome.

Magali: take care.

Magali: Please contact Adobe.  We are available 7 days a week, 24 hours a day. Good bye!

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