I want to spend the creative cloud. but the a12e1 error code. How can I do if I want to solve the problem

I want to spend the creative cloud. but the a12e1 error code. How can I do if I want to solve the problem?

Please see A12E1 error installing creative products Cloud | CC-

http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creat ive - cloud.html.

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