I was told by tech Adobe on the Chat which is my serial number for a MAC and I have a PC... but he did not offer to change my platform... How can I get this done?

File number:0214213994

I was informed that my serial number for CS6 Master Collection was for Mac... I have a PC.   The agent did not offer to change the platform for me that I had been informed since by the College that that's what he should have done.

How can I get this done as I rarely am able to access the chat 24 hours option.

Thank you for the Dfkb update.  What version of Chrome you use?  You have any plug-ins or toolbars installed?  I'm trying to understand why individuals are facing difficulties to communicate with our support team.  All the details you can provide on the browser that did not work would be appreciated.

Tags: Adobe

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