I was touched by that my Norton anti-virus up-to-date software identifies as the Trojan horse. Fake virus AV.

I was touched by that my Norton anti-virus up-to-date software identifies as the Trojan horse. Fake virus AV.

A screen appears for inviting me to donwload software to fix the problem. My machine is basically frozen. I can't do anything on this subject after turn on and the windows open. I can open the Task Manager screen, but can't do anything from there.
I see that a recent response to what may be the same or a similar problem to

http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/747eb945-E16A-45C5-9e80-22c349704ca0?Prof=required

However. the instructions you give are for Vista and my machine runs on XP.

Could you please help... and keep it as simple as you can! My computer knowledge is limited.

Kind regards

Conor Joyce

I was struck by an av trojan.fake today (Norton 360 3.0) virus that has disabled all my device drivers. If someone can help a simple man and not to the computer world?

Follow these tips for XP and Vista.

XP forums:

http://social.answers.Microsoft.com/forums/en-us/category/WindowsXP

Link above is for XP Forums.

There is a list of the different Forums XP to the link above to help you.

You get the help you need there.

Here is the Vista Forums.

See you soon

Mick Murphy - Microsoft partner

Tags: Windows

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