iCloud backups may not appear when restoring

We run into this more. When we need to move a user to a new device, we make a backup on the previous device. The backup is displayed successfully and gives a date and time stamp. When we try to do the restore on the new device, the backup does not appear. If both devices are running in different IOS and cannot restore, before the last backup occur, but may be grayed out. You could set up as a new iPhone or iPad, do the upgrade, reset it and then do the restore using the last backup. Now, if an old backup has been performed, who shows up, but it is not yet. When we are moving users to a new device, it is always iPad iPad or iPhone to iPhone.  Please help explain why this is happening and how to solve it.   Thank you.

Welcome to the Apple community.

Sorry, it was not clear to me, you assured that the new device was working a BONE at least as new as the old.

Tags: iCloud

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