iCloud Photo Library Download stuck after changing icloud account

This is FYI if someone of another encounter the same problem, I've had.

My daughter Mac and iphone used a common icloud account that has been set up for the family some time ago.   She had a lot of photos stored in icloud, through Photos.  We decided to create account it with his own icloud and itunes recently.

The first question icloud was in its disconnection from the old account.  The message that you will lose pictures and videos that are not fully downloaded to the Mac we fear for a few days because there is no easy way that we could find to determine in advance what photos and videos were not fully downloaded.  So, we tried for these days download all photos and videos but did not seem to make any progress.  After a few days, we have bet that we could continue with disconnection and risk losing the photos and videos they would be still in icloud under the old account.  Then we saw on the screen depending on who told us that we will lose only 3 photos and 1 video - too bad that the screen has not come earlier.  So we disconnected.

The second question icloud came after connected to the new icloud account and tried to get his Mac photos to sync up to pictures of icloud.  We spent 2 or 3 days waiting for them to update and 2 separate calls with Apple support but no resolution.  There were two additional things, I noticed: 1) the iCloud library update bar (under preferences/Photos/account) remained empty (i.e., no green progress bar) for 2 or 3 days indicating no progress has been made and 2) next to the heading 'ICloud photo library' was the message in red that I had 29 (then 28 then 27) days to download my photos to icloud prior to their removal.  It made me suspicious that it was a reference to the photos under the old account and I was connected to the new account.  So, today, I bet and disconnected the new icloud account and once again had the same 3 photos and 1 video message would be deleted, that I accepted.  Then I signed in to the new account icloud, got informed that I had too little space on the new account to all the pictures and videos to download, I opted for more space (paying), end connection, then pictures/properties/account and viola, iCloud library update bar now give me 1) a number of pictures to download and green 2) in the progress bar.

So, to summarize:

  1. If you're worried about losing your photos (or other files) If you disconnect your icloud account, note 1) you should be able to recover if you reconnect to the account and 2) that there is a window that will tell you how much you will lose (even if have never heard you those who), and
  2. If the synchronization ends up with no apparent progress made (especially no count of how many must be synchronized or no visible 'green' progress) then a possible solution is to disconnect, and then reconnect to your icloud account.

Don't forget to let Apple know it so that they can improve their service to the future- http://www.apple.com/feedback/

Tags: iCloud

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