ID of Smartphone Blacberry blackBerry

Hello people
I can't connect BlackBerry protect, I have an error message: impossible connexxion with your BlackBerry account.
Help, please!

Hichristian5481

As I already said if solution 1 fails to solve your problem follow the second workaround solution, reset your device to factory setting. Yes in this process, you will lose data then do you first backup using BlackBerry Desktop Software. If you do not have the Desktop software and then download it fromBlackBerry desktop software here. And here's how to backup using BB desktop software:

KB12487 How to back up data from smartphone BlackBerry using BlackBerry Desktop Software for Windows

After that reset your device to factory setting of your handheld so that from the homescreen of the BlackBerry smartphone, click Options > Security > Security wipe. > Select the check boxes to remove the data and applications > Type blackberryand click on data wipe.

 

If you unabled encryption on the device to turn it off, otherwise he will be long to wipe your device. Once the erasing is complete security, a new BlackBerry ID may be related to the BlackBerry smartphone on the initial Setup.

After that restore your backup from the BlackBerry Desktop Software.I hope it will solve your problem.

Prince

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If problem resolves mark message (s) as a 'Solution', so that others can use.

Tags: BlackBerry Smartphones

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