ID of users of blackBerry Smartphones

I realized that my ID is incorrect and wanting to change it. Towards the high that I had to reset my password and it was to send to an email address 'wrong' to which I can not access.
How can I go on the correction of my ID?

Thanks for any help

Jan

Hi janneman021

Welcome to the Forums of the BlackBerry Support

By 'User ID' do you mean the user name or the email as your opportunity for your BlackBerry ID?

janneman021 wrote:

I realized that my ID is incorrect and wanting to change it. Towards the high that I had to reset my password and it was to send to an email address 'wrong' to which I can not access.

There are many ways to reset our password BlackBerry ID as well as to change or update the password for the username or email that we use for our BlackBerry ID however... If the user name or the email we use for your BlackBerry ID is invalid or is not accessible, then we're stuck!

You can try to call your carrier to see if they can help you with this situation, if this fails, then there is no other choice, but you must create and use a new complete BlackBerry ID using a valid Email address. Refer to this help Knowledge Base:

KB26694  :  How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

However... In doing so, you will lose access to any of your paid apps you've purchased from BlackBerry World.

Good luck.

Tags: BlackBerry Smartphones

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