IDT HD Audio device missing. Do not install any drivers.

Product name:

Desktop HP Pavilion HPE h8-1214

Product number: QW701AA

OS: Windows 8 Pro x 64

No audio device installed. (unless I connect all devices usb audio or my hdmi graphics card). When one of those who are connected it recognizes them.

System changes-

Power - Thermaltake 600W

Graphics - EVGA GeForce GTX 660

PCI PCI - USB - 3.0

Storage - added 520 series intel SSD 180 GB. Found the whole system on it and formatted 1.5 TB of HARD drive for storage.

Chassis - Coolermaster HAF - XB

I tried to install SP59424 from HP support, but it will not be installed.

After the files are extracted and asking if I want to install the driver, he bed "IDT high definition pilot" - "your system does not meet the minimum requirements for this update. Update has been canceled. (9996)

I tried to download the codec/driver to many other sites with no luck, I even tried rolling back to windows 7 and the original win7, the same problem driver installation. All this time, of course running as administrator. I also FULLY formatted all my records, restored using my last year HP restore disks and still no sound. I also tried to uninstall all audio devices, (card webcam/usb headphones/graphic) I only put my old DVI graphics card in and still no luck.

I read in the specs of the motherboard that if a sound card is installed the edge is off. So I've got rid of all the possible sound elements except the edge. Finally and above all I also updated the BIOS to the most recent (listed under windows 7 x 64 support) the BIOS has NO built-in option for audio. It is supposed to be less advanced, but it is not anywhere in the BIOS.

Need help please, I spent the last 4 days trying to get this to work.

Say hello to new soriano7709.



Everything points to what is a hardware problem.  Currently, the device is not detected by any software, including the operating system.  In addition, the device is not detected when using any operating system (Windows 7, Windows 8 or Linux).  It is highly unlikely for the three to have problems with the device unless it is the device itself that has the problem.



At this point you can either replace the motherboard in order to get the sound edge working again, or you can install another sound card, as in these examples.

If you think that answers your question be sure to mark the post as solved.  This helps other users find answers to their questions.



If you have additional questions, do not hesitate to ask.

Tags: HP Desktops

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