IE7 will not load and a problem in windows Explorer

I have 2 problems. 1. my internet explore will not install. It starts, but then stops. 2. I get an error "Windows Explorer has encountered a problem and needs to close" when I open a particular file. I am running XP SP3 and get the following error... APPNAME: EXPLORER. EXE, APPVER: 6.0.2900.5512, MODNAME: SHLWAPI. DLL, MODVER: 6.0.2900.5912 OFFSET: 0000673F EXCEPTION CODE: 0XC000005. Thank you

Hello
  • What were the changes made before the issue occur?
 
Verify that if the problem exists in Mode safe mode with networking, if the computer works as expected in mode safe mode with networking, and then we can solve the problem in the clean boot state.
a. refer to the article below for the procedure safe mode in Windows XP
A description of the options to start in Windows XP Mode
http://support.Microsoft.com/kb/315222
 
b. it is a possibility that there is a startup program that is launched with a command line and it appears.
You need to perform a clean boot to find the program that is causing and then disable or remove.
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353/en-us
Note: When you have finished troubleshooting, proceed as explained in the article to reset the computer to start as usual.
 

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