If defeated by the left hinge - TouchSmart from HP ENVY 17 - j005ea Notebook PC
Recently, when I opened my TouchSmart HP ENVY 17-j005ea book I noticed that the case falls apart.
I had the computer since December 2013.
Can someone please help?
I managed to fix it myself, without the help of HP.
I removed the rubber foot near the left hinge where the case came out and found that the screw had worked loose causing the case to open it. I put the screws in place and the hinge works perfectly.
I am currently looking ways to prevent it from happening again.
The company I work for just bought a TouchSmart from HP ENVY 15-j002eo. It's the first of this model and it came with Windows 8 is installed. Problem is that we use Windows 7 as standard and Deploying via sccm 2012. According to the HP support site this computer does not have drivers for Windows 7, but I decided to try it anyway.
The computer came with all the required drivers for Windows 8, almost all of them worked except two things...
That's what I left in the device manager that I failed the difficulty:
(USB) Universal Serial Bus controller
PCI\VEN_8086 & DEV_8C31 & SUBSYS_1967103C & REV_04
PCI\VEN_8086 & DEV_8C31 & SUBSYS_1967103C
PCI\VEN_8086 & DEV_8C31 & CC_0C0330
PCI\VEN_8086 & DEV_8C31 & CC_0C03
I have treid everyting I could think... Could someone help me this?
Is this the same post?
For the second, copy the following driver:
And may be the next driver to the first:
The plastic piece that is what I call the hinge broke. I ordered a new and it comes, but I have questions with turn it on and do not want to damage my computer. Is there a visual guide somewhere who can help me to put that part back on? I understand that this is a common problem with these PC and it is always the left hinge. Help, please!
Thank you very much!
All this just to replace a small piece of plastic?
Do not take any risks here & ruin.
Hello. I had a big problen in my TOUCHSMART from HP ENVY TILT 27 computer, so I had to wipe everything out. The operating system that I had before, was 8.1 windows so I had to BEAT AUDIO, and now I have installed Windows 7 then beat Audio disappeared. Can someone tell me how to install it back.
Hi there @Miguelaq,
Welcome to the Forums of HP Support! It's a good place to find the help you need, other users, the HP experts and other members of the support staff. I understand that wipe you the drive and installed Windows 7 and now you're trying to find the Beats audio software. I'm happy to help you with this. Please report the number of complete product for your computer. Check out the following, if you need assistance with this information. How can I find my model number or product number?
With the model I can link the appropriate support page. Normally the Beats Audio software is part of the audio, such as driver for the IDT audio device. Have you used a stand-alone OS disk to install Windows 7, or you use recovery media?
Please let me know.
Can I install one plus 1 to SSD on my Touchsmart from HP Envy 15-j122tx (which has 2 hard drives), or what I have to remove the old HHD one?
No records available for your computer:
But based on his guide, he has no room for two SSD or HDD, you can exchange, but you cannot add.
My Touchsmart from HP ENVY m6 15dx out-of-the-box notebook has all Adobe applications, but when I scan of my print-scan-copy-photo HP ENVY 5660 device and select Save as pdf to this laptop, I get an error message saying "an OCR application is not installed on the computer." [BTW, I can convert/save Word documents as pdf OK on this notebook.]
I'm not computer savy.
What should I do to scan and save to the PDF format?
Welcome to the Forums of HP Support! I understand that you are not able to save the PDF with your HP Envy 5660 analysis, when you select 'Save as pdf' you get an error "an OCR application is not installed on the computer. Complete the following steps:
1. disconnect the USB key if you use a direct connection.
2. remove the software HP Envy 5660 to uninstall from the control panel of your computers an option of the program.
3. restart the computer.
4. make sure that all the software 5660 has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.
5. now, go ahead and download the software and drivers for your 5660 (DO NOT connect USB until the software prompts you to):
6. go ahead and print a test page.
7. If you are unable to print a test page, please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.
Please let me know if it was successful! You are now able to scan and select Save as PDF option? I'll watch for your reply.
I also have a left hinge broken on my HP Pavilion 17.3, that I bought there is a little more than 3 years. I had fixed 2013 and everything seems ok, but now he hit again on the xact tool same place.
Now the screen went white yet :-(
According to all the other similar problems, you fix it by HP in my opinion.
I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
Thank you for visiting the Forum from HP Support.
I have a HP Envy 15 t-j000 TouchSmart and I want to get into the bios. When I restart the computer just the HP logo appears.
I tried to press ESC, F1 - F12, insert, delete, home, end... Nothing works.
Do you know how I can do this?
It may be difficult to get some machines with Windows 8 to enter the bios menu, but try the following.
With the machine has already started in Windows 8, hold down the SHIFT key , and then click Shutdown - which should prevent hybrid shutdown.
When the laptop has stopped, press f10 continuously (about 1 every half second tap) as soon as you press the power button and see if this gets into the bios menu.
DP - K
Please find the link given below could be helpful for you. Check the product description 1 Chapter 4.
I'd love to upgrade my laptop for windows 10 still to be released, and I don't see GetWindows10 App even though I have a full update of windows 8.1. And I have my laptop comes with Windows genuine 8.1 when I arrived. What is the cause of the problem. Can get you it repaired?
Check the updates installed to see if the following updates were successful
I removed the battery and there is a screw for the hard drive bay that I also removed.
There are also 5 other screws around the back that I removed, but I can't remove the back.
Do you have any suggestions on what I should do?
The 2nd manual from the following link will show you how:
Hello. I have a HP touchsmart, envy 15, and I am trying to restore the computer to factory default. About 6 months ago the computer said I could create a boot disk and use it to restore my computer to factory and after I did the boot disk, I can remove the recovery partition as it will be stored on the disk. So I moved forward and make the drive (it turns out be 4 discs) and the computer deleted the partition. Now I am here using factory restore disks, however, my optical drive is not detected when the bios is starting. For this reason, I need to run these 4 discs in a bootable USB drive. I looked everywhere and there are different ways to transform 1 usb drive, but not 4. Can someone help me? I would really appreciate it.
Hi @Rieu ,
Thank you for visiting the Forums HP's Support and welcome. I read on your computer laptop 15-j152nr of HP ENVY TouchSmart on need help creating a recovery image on floppies. HP recovery software allows you to perform only a backup recovery. To determine what options are available to create that not all CD/DVD media recovery is able to create recovery discs, click Start, click all programs, and then click Recovery Manager. Here is a document on the creation of recovery disks.
If all else fails, then contact HP support and order the recovery disks. If you call in North America, the number is 1-800-474-6836 for all other regions, click here .
Hope this helps you.
I bought this laptop normally for the University, that it works very fast, but the graphics are a bit.
Is it possible to update the graphics card on this laptop, and if so we should I get that fits?
No video hardware is integrated into the motherboard, and there is no possible upgrade.
If it's 'the Answer' please click on 'Accept as Solution' to help others find it.
HE DIDN'T THERE WAS NO SOUND WHEN I TRY TO WATCH YOU TUBE VIDEOS. PLEASE HELP TO SOLVE THIS PROBLEM OF HIS NO..
I understand that you are having problems with the sound doesn't work is not on your desktop PC HP ENVY 20 running Windows 8 when watching a YouTube video. I provided you with a few steps, you can try below:
Step 1. Make sure that the video is not muted in YouTube and Facebook.
Step 2. Close all open Internet Explorer Windows
Step 3. Office Open Internet Explorer. Go to tools, Internet Options
Step 4. Select the "Advanced" tab
Step 5. Scroll down to the 'Multimédia' heading
Step 6. Make sure that "Play sounds in web pages" is checked
Step 7. Click on 'OK '.
Step 8. Restart Internet Explorer. A test to see if the sounds will play now
Please re-post if you need extra support. Thanks for posting on the HP Forums. Have a great day!
I managed to delete my recovery manager by mistake on my laptop of HP ENVY m6-1102sa.
I installed Windows 8.1 to see that I really really need to use for college courses and my teaching, the program will not work on the OS. The site of the program informs me that the only way to solve the problem is to uninstall Windows 8.1 and use Windows 8
As my recovery disk manager is deleted I can't find a way to restore the laptop provided with the OS Windows 8.
I can't find anything on the site of HP to allow me to buy recovery disks. Web site that Hp sent me to does not have the drivers for my laptop. Can someone help me?
Have you used this web document from HP on How to order recovery disks?
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