Illustrator cc said the trial ended and I'm unable to use the purchased version
Hi, I bought illustrator cc after a trial, but on my creative cloud, he said the track is over and I'm unable to use the purchased version
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
Tags: Adobe
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It's not the end of the beginning, he never started. None of the listed reasons were involved. He said even that the download was successful. Thank you for answering, Ned. I will not, of course, buy Illustrator now, I had planned to do. Bad on you Adobe!
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Hello
Please see the below help documents:
Applications creative Cloud back in test mode after an update until 2015 for CC
You can also see the thread where the issue has been addressed: creative software says cloud my free trial has expired, but I have a paid subscription
Kind regards
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I don't have any idea what I'm doing with this. Here is my discussion with the Customer Service:
NGO: Hello! Welcome to the Adobe Customer Service.
NGO: Hi Mary.
NGO: I understand you get invalid serial number, I'm good?
Mary Vance: Hi
Mary Vance: Yes
NGO : Please provide me with the serial number, s Mary.
Mary Vance: I gave my serial number here
NGO : Thanks for the serial number.
NGO : Please let me 2-3 minutes to check your serial number.
Mary Vance: no problem
NGO : Thank you.
NGO : Thank you for being online.
NGO : I would like to inform you that the server for CS2 products have been closed by adobe since then you are not able to install the product.
NGO : However, I'll give you the link to download the CS2 apps. Please visit the following link.
Mary Vance: This will allow me to reinstall Photoshop?
NGO : Yes, s Mary.
Mary Vance: ok... What is that link?
NGO: Please click here to download.
Mary Vance: thank you... try now
NGO: You're welcome.
NGO: I will also give you the link for more information regarding the installation of CS2 products.
Mary Vance: the download has nothing about the installation
NGO : Please click for the information.
NGO : I'm sorry for the bad link.
NGO : Please click here to download.
NGO : The link 3 is for downloading Photoshop CS2.
NGO : Were you able to view the download link, Mary?
Mary Vance: this file in this download is supposed to help me?
Mary Vance: the first and the 3rd link were the same
Mary Vance: When you try to load from my software, I get the message saying that my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
NGO: Mary, Adobe has disabled the activation server for CS2, Acrobat 7 including applications and 3 the hearing, due to a technical problem.
NGO: So you will need to download the software from the link above.
NGO: I know in what OS you are trying to install the software?
Mary Vance: the link sent me to a CS2 aid package
Mary Vance: Windows 7
NGO : I'm sorry, you will not be able to install CS2 on Windows 7 because it does not support the CS2 version.
Mary Vance: I got on here for a few years... why all of a sudden it would not work? Illustrator is great.
NGO : Okay.
NGO : You can try to download the software.
Mary Vance: was the original link that you sent me guess for me to download Photoshop?
Mary Vance: , I tried and got the message that the serial number is not valid. Is it possible to work around this problem or do I throw it?
NGO : I know if you have uninstalled the product.
NGO : ?
Mary Vance: I uninstall Photoshop only. Then I tried to reinstall Photoshop only and received the message on the serial number.
NGO: I check and see that there seems to be a technical problem, I ask that you please send your query to the forums so that you will be able to get resolution of our expertise and I'll give you the link to visit the forums.
NGO: Please click here to visit the forums of.
Mary Vance: I guess I'll try this.
NGO: Yes, please.
NGO: Is there anything else I can help?
Mary Vance: I do not see where you helped me with that yet, so I guess not!
NGO : I'm sorry for the inconvenience.
NGO : Thanks to contact Adobe. We are available 7 days a week, 24 hours a day. Bye!
Any help would be appreciated.
What exactly did you download? This should be the right file: PhSp_CS2_English.exe
Disc 1 is the creative suite not the stand-alone photoshop
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Help me
Hi, NAC,
Your files that you created when you work with the Trial Version of AI could be saved to the specified location. Trial is done has nothing to do with created and saved the files. These are your files. Please check the folder or directory you saved. If you have saved the on creative cloud, do log on to: www.adobe.com with some CC files check your goods and your credentials.
Thank you
OM
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