Illustrator does not since yesterday, April 13, 2016. Could it be related to an update of Windows 10?
Hello
I bought a Dell Inspiron 17 with a Radeon graphics card and run with Windows 10 three weeks ago. I subscribed to the Adobe Creative package. Not a problem until yesterday, with the exception of a C++ package + which can be installed with Photoshop. Even if the software worked properly if not for a recurring message something with the video card.
Yesterday, I thought, was hardly able to use Illustrator. It would freeze after each trip I made with the mention "not responding" (more precisely "not responding" in French)... At midnight, in desperation, I uninstalled Illustrator and shut down the computer. I turned it to reinstall the software. Adobe Creative cloud took forever to open. Then I reinstalled Illustrator, reopened my account, and... same problem... Because Windows 10 pushed its automatic updates, the day before, could it be related?
I noticed yesterday a new 'rocket' on the top right icon. I don't know that it was not there before. On your forum, I read it is related to the card GPU, and activating it, maybe he could solve my problem. I also intend to restore the system to a few days ago and block all not related to security updates.
Anyone experienced the same thing?
hellinemilo, craftinista,
You can try to reinstall using the way complete three steps (the otherwise strange things may persist):
(1) uninstall (check the box to delete the preferences),
(2) run the cleanup tool, see the link below,
(3) reinstall.
To uninstall:
You can try to jump 2) and see if it works without him.
Here are the instructions for the use of the cleanup tool:
https://helpx.Adobe.com/creative-cloud/KB/CC-cleaner-tool-installation-problems.html
Tags: Illustrator
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