Illustrator keeps crashing and is virtually unusable (Mac, Yosemite). Do I have to reinstall my CC 2015 Adobe educational software, and if so, how can I do this? Thank you.

Illustrator keeps crashing and is virtually unusable (I'm on a Mac, Yosemite)...

I read several forum other messages that address the same issue and the Council is mainly to "reinstall the software."

However, I tried to do and it doesn't seem to be an option to reinstall when my account management. I also tried once again, the redemption code to reset, but it tells me that I am already logged under that number, so I'm stuck. Don't know what to do at this point, thank you.

I found another thread that said changing the display processor instead of GPU and contributing to the issue that is. I would rather not reinstall the software at this time.

Tags: Adobe

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