IM can not download the cc. I paid my subscription. I need photoshop for my work. Im stuck because THE PROGRAM FAILED. What DO YOU DO TO SOLVE MY PROBLEM.

I HAVE AGAIN TO REMOVE THE PROGRAM AND INSTALL IT OR WHAT.

uninstall all cc you can uninstall (using the uninstall program).

clean a http://www.adobe.com/support/contact/cscleanertool.html

Restart your computer.

Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html

then, if it's current, disconnect and then back to your client application using the adobe with the link above in cc id: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

Tags: Adobe

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