iMac 4 k (end of 2015) photoshop screen flashing problem/bug

Hello

I'm a Retoucher, so I use Adobe Photoshop to do my job.

Recently, I bought a new iMac 21.5 (end of 2015) with the cool Retina display 4 k.

Configuration:

OS X El Capitan

Version: 10.11.3 (15 d 21)

iMac (retina 4K, 21.5 inches, end of 2015)

Processor: 3.1 GHz Intel Core i5

Memory: 8 GB 1867 MHz DDR3

Graphics card: Intel Pro Iris Graphics 6200 1536 MB

But the happiness was gone soon after the installation of Adobe Photoshop and trying to do my job. The fact is that I found a disgusting bug. My screen goes black / begins to blink/flicker (the video is here - https://youtu.be/D-5dF3dvYmM).

First my thought was - maybe it's a problem with the combinations of keys or graphics tablet. Then I turned off the Tablet and checked the shortcut key settings and tried once more - the problem has not disappeared.

Then I tried to repeat the bug. I realized that there are not any sequence of actions. Screen flickers randomly. But I noticed - fact screen to browse more often (when you use the tools brush or pad), pressing CMD, SPACE, the [] keys.

The next step was Google. I found a lot of these questions:

https://discussions.Apple.com/thread/7349449

https://discussions.Apple.com/thread/7401844

https://discussions.Apple.com/thread/7370586

https://forums.Adobe.com/message/8289188

https://forums.Adobe.com/message/8337985

https://forums.Adobe.com/message/8353487

https://forums.Adobe.com/message/8252309

https://forums.Adobe.com/message/8392296

https://forums.Adobe.com/message/8157454

I have already tried:

(1) different combinations of the parameters of the advanced graphic processor - nothing has changed

(2) passing off the coast of the use of the GPU - nothing has changed

(3) update to my OS x to the latest version - nothing has changed

(4) update Adobe Photoshop to the latest version - nothing has changed

(5) restore default settings PS - nothing has changed

There is ONLY a SINGLE REALLY WORKING solution - https://www.youtube.com/watch?v=8aGJBafQWTg

+ Chris Hong Here is a very ugly solution - I realized that this issue only happens when my cursor for eraser size is too large. I just went into preferences > slider and make the precise cursor. He stopped the issue of flashing. Although it makes the little hard work on photoshop.


It's really worked, but done PS is usless to me (and as I understood it too for many users of the new iMac 4K).

I tried to make a comeback to the iMac, but my dealer Apple told me that it is software problem, so that they can't return to my iMac and get a refund.

Dear Apple or Adobe,

Please solve this terrible problem.

I look forward to your response and resolution of my problem.

Thank you.

Yours faithfully,

Alyona

PS Sorry for my English.

Hello

I have the same problem with my iMac nine 4K, the latest version of the operating system and Photoshop was last updated.

I've contacted Apple and Adobe, but Adobe has no answer for us, and Apple says it's a software problem, Adobe has to solve.

The really unique solution for not having the flashing black screen is the one you posted, made a comment on a Youtube video: set the cursor as "accurate".

I agree with your prayer: Please Adobe and Apple fix this bug!

Tatiana

Tags: Mac

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