iMac, blocked by malware. Help please!
This morning I was using all my usual internet links (Facebook, hotmail and a hotel site), and suddenly a window popped up almost directly after my iMac froze & the window OS Support popped up immediately followed by another indefinable window saying my iMac was blocked and had been infected with malware and a virus. I stop everything, including my internet connection. I then rang the published phone number.
Earlier, I restarted my Mac & internet - same thing happens again so I rang the number again and it turns out not to be Apple, quite probably the company that owns the malware trying to get US $150 to remove malicious software and viruses. They said they were resting in the States.
I'm not very good with the workings of the Apple - I actually have no idea what to do. My AppleCare had expired and he is demanding $ 39 just to talk with the Apple Support! I paid $99 for this AppleCare & have never used once before.
Help, please!
< published by host >
Hello CK64,
It is probably just adware. It is becoming quite common.
I wrote a small diagnostic program to help show what adware is installed. Download EtreCheck from http://www.etrecheck.com, run it and paste the results here. EtreCheck is perfectly safe to run, don't request your password to install and is signed with my developer Apple ID.
If adware is installed, EtreCheck will help remove you, although you may need to provide a password. If you are not comfortable with that, just after the report of EtreCheck here and other AIDS can tell you exactly which files should be deleted and the way to do it.
WARNING: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise.
Tags: Mac OS & System Software
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