IMac broke

Hi all

About 3 years 21' imac my mom stopped working a month ago. The local apple service centre that he needs a new power supply and new logic board, it would cost $1100.

I took it to the apple store to see if they could fix it for cheaper (or free). They said they could fix it free of charge if she was 3 years old or less, however since 3 years and 4 months couldn't do anything besides paying for repair in its entirety.

The computer is now not worth the money it would cost to repair, so he bit of junk now. It seems unfair that after only three years, the computer is lost.

I would be grateful any advice on how I should proceed, should I leave or continue to push apple? Is - this type of failure is EXPECTED?

Very unhappy with the situation, especially since I have recommended to my mother get an imac because it would be reliable.

Very unusual for an old iMac from three year to need a new power supply and logic board.

What happens when you try to start the iMac?

Tags: Mac

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    Launch system officers: ⓘ

    [operation] com.apple.Finder.plist (2015-08-23) - invalid signature!

    [loading] com.apple.FollowUpUI.plist (2015-08-23) - invalid signature!

    [loading] com.apple.ScreenReaderUIServer.plist (2015-08-24) - invalid signature!

    [loading] com.apple.powerchime.plist (2015-08-22) - invalid signature!

    [loading] com.apple.quicklook.32bit.plist (2015-08-22) - invalid signature!

    [loading] com.apple.quicklook.plist (2015-08-22) - invalid signature!

    [loading] com.apple.quicklook.ui.helper.plist (2015-08-22) - invalid signature!

    [loaded] 8 tasks Apple

    [loading] 151 tasks Apple

    [operation] 79 tasks Apple

    Demons of launch system: ⓘ

    org.Postfix.master.plist [failure]

    [loaded] 46 tasks Apple

    [loading] 153 tasks Apple

    [operation] 90 tasks Apple

    Launch officers: ⓘ

    [no charge] com.adobe.AAM.Updater - 1.0.plist (2016-05-15) [Support]

    [failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-05-10) [Support]

    [operation] com.adobe.AdobeCreativeCloud.plist (2016-02-24) [Support]

    [loading] com.adobe.CS5ServiceManager.plist (2011-11-11) [Support]

    [loading] com.cisco.anyconnect.gui.plist (12 / 12/2013) [Support]

    [operation] com.eastwest.server.plist (2010-06-10) [Support]

    [loading] com.mcafee.menulet.plist (2013-09-30) [Support]

    [loading] com.mcafee.reporter.plist (2013-09-30) [Support]

    [loading] com.oracle.java.Java - Updater.plist (2015-11-14) [Support]

    [loading] edu.emory.oracle_java_whitelist.plist (2014-01-16) [Support]

    [loading] org.macosforge.xquartz.startx.plist (2014-08-11) [Support]

    Launch of the demons: ⓘ

    [loading]    PACESupport.plist (2013-02-01) [Support]

    [loading] com.adobe.ARMDC.Communicator.plist (2016-05-10) [Support]

    [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-10) [Support]

    [loading] com.adobe.SwitchBoard.plist (2013-12-14) [Support]

    [operation] com.adobe.adobeupdatedaemon.plist (2016-04-12) [Support]

    [loading] com.adobe.agsservice.plist (2016-04-12) [Support]

    [loading] com.adobe.fpsaud.plist (2016-05-09) [Support]

    com.Apple.aelwriter.plist [loading]

    [ongoing] com.Apple.Qmaster.qmasterd.plist

    [loading] com.boxcryptor.BCFS.KextLoaderHelper.plist (2016-05-22) [Support]

    [operation] com.cisco.anyconnect.vpnagentd.plist (12 / 12/2013) [Support]

    com.deploystudio.lkdc_fix.plist [no charge] (2009-03-10) [Support]

    com.LANDesk.broker.plist [no charge] (2010-01-20) [Support]

    [operation] com.m - audio .firewire .helper .plist (2011-07-28) [Support]

    com.McAfee.VirusScan.fmpd.plist [no charge] (2013-09-26) [Support]

    [loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

    [loading] com.oracle.java.Helper - Tool.plist (2015-11-14) [Support]

    com.Quark.quarkupdate.plist [no charge] (2013-12-21) [Support]

    [loading] com.sibelius.sari.plist (2010-03-25) [Support]

    [loading] com.wdc.WDPrivilegedHelper.plist (2016-04-14) [Support]

    [loading] org.macosforge.xquartz.privileged_startx.plist (2014-08-11) [Support]

    tc.tctechnologies.TCNear.plist [no charge] (2013-07-16) [Support]

    Launch User Agents: ⓘ

    [loading] com.adobe.AAM.Updater - 1.0.plist (2011-11-15) [Support]

    [loading] com.adobe.ARM. [...]. plist (2012-04-16) [Support]

    [loading] com.apple.SafariBookmarksSyncer.plist (2011-11-10) - /Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn customer: Executable not found!

    [loading] com.google.keystone.agent.plist (2016-03-02) [Support]

    [operation] com.spotify.webhelper.plist (2016-05-21) [Support]

    User login items: ⓘ

    Application of database Microsoft Daemon (/ Applications/Microsoft Office 2011 / Microsoft/Office Database Daemon.app)

    Dropbox application (/ Applications/Dropbox.app)

    Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

    WDDriveUtilityHelper Application (/ Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

    Boxcryptor application (/ Applications/Boxcryptor.app)

    Other applications: ⓘ

    [ongoing] com.adobe.CCXProcess.231712

    [operation] com.adobe.acc.AdobeDesktopService.98912.A116CE4F-AB75-400E-AFF5-CE9A00F2A0B8

    [ongoing] com.Adobe.accmac.232032

    [ongoing] com.apple.AmbientDisplayAgent

    com.apple.BKAgentService [loading]

    com.apple.MailServiceAgent [loading]

    [ongoing] com.getdropbox.dropbox.48032

    [ongoing] com.HP.devicemonitor

    com.LANDesk.broker [loading]

    com.McAfee.VirusScan.fmpd [failure]

    [ongoing] com.westerndigital.WDDriveUtilityHelper.182112

    [ongoing] org.Mozilla.Firefox.148512

    tc.tctechnologies.daemon.TCNear [loading]

    [loading] 409 tasks Apple

    [operation] 214 tasks Apple

    Internet Plug-ins: ⓘ

    AdobePDFViewerNPAPI: 15.016.20039 - SDK 10.11 (2016-05-15) [Support]

    Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-18) [Support]

    iLokClientHelper: 3.1 (2008-05-26) [Support]

    AdobePDFViewer: 15.016.20039 - SDK 10.11 (2016-05-15) [Support]

    Scorch: 6.1.0 (2010-04-23) [Support]

    iPhotoPhotocast: 7.0 - 10.8 SDK (2013-04-18)

    DirectorShockwave: 11.5.8r612 (2010-08-18) [Support]

    QuickTime Plugin: 7.7.3 (2016-05-18)

    FlashPlayer - 10.6: 21.0.0.242 - SDK 10.6 (2016-05-18) [Support]

    PDF Browser Plugin: 2.4.4 - SDK 10.6 (2012-03-13) [Support]

    AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-12) [Support]

    F5 VPN SSL Plugin: 7091.2013.1208.1 - SDK 10.8 (2014-06-09) [Support]

    MeetingJoinPlugin: Unknown - SDK 10.6 (2014-11-20) [Support]

    Musicnotes: 1.18.8 (2010-09-21) [Support]

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-02-11) [Support]

    Default browser: 601 - SDK 10.11 (2016-05-18)

    Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-12-13) [Support]

    SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-11) [Support]

    JavaAppletPlugin: Java 8 update 91 build 14 version Check (2016-04-21)

    OfficeLiveBrowserPlugin: 12.3.0 (2011-08-03) [Support]

    Audio plug-ins: ⓘ

    DVCPROHDAudio: 1.3.2 (2010-10-21)

    TASCAM_US1xx: Unknown - SDK 10.7 (2012-09-21) [Support]

    3rd party preference panes: ⓘ

    Flash Player (2016-05-09) [Support]

    Flip4Mac WMV (2013-03-29) [Support]

    Java (2016-04-21) [Support]

    Time Machine: ⓘ

    Skip system files: No.

    Mobile backups: OFF

    Automatic backup: YES

    Volumes to back up:

    Macintosh HD: Disc size: 999,35 GB disc used: 359,24 GB

    Destinations:

    Helen backup [Local]

    Total size: 2.00 TB

    Total number of backups: 40

    An older backup: 10/18/15, 20:39

    Last backup: 15/05/16, 01:47

    Size of backup drive: adequate

    Size of backup 2.00 TB > (disc 359,24 GB X 3)

    Top of page process CPU: ⓘ

    14% kextd

    6% McAfee Reporter

    4% WindowServer

    com.HP.devicemonitor 2%

    kernel_task 2%

    Top of the process of memory: ⓘ

    Kernel_task 725 MB

    614 MB mdworker (34)

    Firefox 418 MB

    180 MB mds_stores

    Dropbox 147 MB

    Information about virtual memory: ⓘ

    2.91 GB of free RAM

    5.08 used GB RAM (2.67 GB being cached)

    Used Swap 0 B

    Diagnostic information: ⓘ

    26 May 2016, 22:16:24 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221624_[redacted].crash

    / usr/local/McAfee/FMP/bin/pgme

    26 May 2016, 22:16:14 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221614_[redacted].crash

    26 May 2016, 22:16:04 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221604_[redacted].crash

    26 May 2016, 22:15:54 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221554_[redacted].crash

    26 May 2016, 22:15:44 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221544_[redacted].crash

    26 May 2016, 22:15:34 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221534_[redacted].crash

    26 May 2016, 22:15:24 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221524_[redacted].crash

    26 May 2016, 22:15:14 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221514_[redacted].crash

    26 May 2016, 22:15:04 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221504_[redacted].crash

    26 May 2016, 22:14:54 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221454_[redacted].crash

    26 May 2016, 22:14:44 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221444_[redacted].crash

    26 May 2016, 22:14:34 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221434_[redacted].crash

    26 May 2016, 22:14:24 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221424_[redacted].crash

    26 May 2016, 22:14:14 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221414_[redacted].crash

    26 May 2016, 22:14:04 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221404_[redacted].crash

    26 May 2016, 22:13:54 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221354_[redacted].crash

    26 May 2016, 22:13:44 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221344_[redacted].crash

    26 May 2016, 22:13:34 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221334_[redacted].crash

    26 May 2016, 22:13:24 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221324_[redacted].crash

    26 May 2016, 22:13:14 /Library/Logs/DiagnosticReports/fmpd_2016-05-26-221314_[redacted].crash

    26 May 2016, 21:59:09 /Library/Logs/DiagnosticReports/rpc.net_2016-05-26-215909_[redacted].crash

    /usr/sbin/RPC.NET

    26 May 2016, 21:57:13 self-test - spent

    24 may 2016, 22:00:26 /Library/Logs/DiagnosticReports/rpc.net_2016-05-24-220026_[redacted].crash

    24 may 2016, 21:44:36 /Library/Logs/DiagnosticReports/rpc.net_2016-05-24-214436_[redacted].crash

    24 may 2016, 21:15:13 /Library/Logs/DiagnosticReports/rpc.net_2016-05-24-211513_[redacted].crash

    24 may 2016, 21:04:21 /Library/Logs/DiagnosticReports/rpc.net_2016-05-24-210421_[redacted].crash

    May 23, 2016, 22:25:42 /Library/Logs/DiagnosticReports/rpc.net_2016-05-23-222542_[redacted].crash

    Uninstall the McAfee software according to the manufacturer's instructions, to see if this brings improvements.

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