iMac freezes / unstable / slow
Dear community
It looks like any program is the treatment on my Mac. But I never installed anything since the beginning except XCode (which comes from Apple). Since 3 years now just to "update" all the stuff, the system crashes from time to time. It restarts and it becomes to be hot without trial running. I checked on the activity monitor. Nothing except the Photo-Agent, Finder and some Apple services are running with no CPU usage. I can't believe it's a virus but everything is looking for a hidden process.
Concerning
OSX - El Capitan
iMac 21.5 "i5 2.5 GHz
Run this test and post the results here.
http://www.etresoft.com/etrecheck
Tags: Mac
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My iMac freezing randomly or at least, I think that, but it looks like especially to freeze when I'm on safari, the word element is it freezes and if I see a video, I can still hear the noise and the mouse moves on the screen, but I have cannot move or click on anything, any who know or have an idea of what's going on
< image edited by host to remove the serial number >
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My end 2009 27 "iMac freezes - mouse still works. I have to make a hard stop & restart. Here's my machine Info:
iMac 10.1
Intel Core 2 Duo
3.06 GHz
1 processor
2 carrots
3 MB of L2 Cache
16 GB memory
1.07 GHz bus speed
Boot Rom ver: IM101.00CC.B00
Version of the SCM (System): 1.53f13
Here are a few lines from the System Console log all messages before the FREEZE/REBOOT: (step 1 by Linc Davis)
27/03/16 9:38:02.171 AM watchdogd [191]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as insensitive
27/03/16 9:38:05.031 AM spindump [865]: registered userspace_watchdog_timeout.spin report WindowServer version? (???) in/Library/Logs/DiagnosticReports/WindowServer_2016-03-27-093805_Macintosh-34159e 0f0a2e.userspace_watchdog_timeout.spin
27/03/16 9:38:05.033 AM watchdogd [191]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - spindump gathered for (com.apple.WindowServer) to the (/ Library/Logs/DiagnosticReports/WindowServer_2016-03-27-093805_Macintosh-34159 e0f0a2e.userspace_watchdog_timeout.spin)
27/03/16 9:38:27.244 AM watchdogd [191]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as insensitive
27/03/16 9:38:29.895 AM spindump [865]: registered userspace_watchdog_timeout.spin report WindowServer version? (???) in/Library/Logs/DiagnosticReports/WindowServer_2016-03-27-093829_Macintosh-34159e 0f0a2e.userspace_watchdog_timeout.spin
27/03/16 9:38:29.897 AM watchdogd [191]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - spindump gathered for (com.apple.WindowServer) to the (/ Library/Logs/DiagnosticReports/WindowServer_2016-03-27-093829_Macintosh-34159 e0f0a2e.userspace_watchdog_timeout.spin)
27/03/16 9:38:52.309 AM watchdogd [191]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as insensitive
27/03/16 9:39:01.000 AM syslogd [47]: sender ASL statistics
27/03/16 9:39:01.034 AM com.apple.xpc.launchd [1]: (com.apple.FileStatsAgent) Service only ran for 6 seconds. Push the respawn to 4 seconds.
27/03/16 9:39:17.408 AM watchdogd [191]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as insensitive
27/03/16 9:39:42.473 AM watchdogd [191]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as insensitive
27/03/16 9:40:07.554 AM watchdogd [191]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as insensitive
27/03/16 9:40:32.670 AM watchdogd [191]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as insensitive
27/03/16 9:41:54.000 AM bootlog [0]: BOOT_TIME 1459096914 0
"step 2" system diagnostic reports titles for the 3 most recent reports before FREEZING:
LAST:-WindowServer_2016-3-27-093829_Macintosh - 34159e0f0a2e.userspace_watchdog_timeout .spin
The previous two titles in the report were same except @ Times: 093752 & 093805
These reports each seem to have thousands of lines of code, so I had not reported. I also bought find any file and delete the two files ESET.
Here is the latest report of BEING done after that last frost:
EtreCheck version: 2.9.10 (261)
Report generated 2016-03-27 11:58:57
Download EtreCheck from https://etrecheck.com
Time 02:56
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Another problem
Description:
iMac freezes requiring a hard restart
iMac (27-inch, late 2009)
[Data sheet] - [User Guide] - [warranty & Service]
iMac - model: iMac10, 1
1 3.06 GHz Intel Core 2 Duo CPU: 2 strands
16 GB expandable RAM - [Instructions]
BANK 0/DIMM0
OK 4 GB DDR3 1067 MHz
BANK 1/DIMM0
OK 4 GB DDR3 1067 MHz
0/DIMM1 BANK
OK 4 GB DDR3 1067 MHz
BANK 1/DIMM1
OK 4 GB DDR3 1067 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
ATI Radeon HD 4670 - VRAM: 256 MB
iMac 2560 x 1440
OS X El Capitan 10.11.4 (15E65) - since the start time: about 2 hours
ST31000528AS disk0: (1 TB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
SteveiMac (disk0s2) /: 999,35 go-go (691,05 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
HL-DT-ST DVD - RW GA11N)
Computer, Inc. Apple IR receiver.
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Card reader Apple
Built-in ISight from Apple Inc..
EPSON EPSON Artisan 730 Series
Mac App Store and identified developers
/ Applications/Parallels Desktop.app
com.parallels.kext.hypervisor [no charge] (11.1.2 32408 - SDK 10.9-2016-01-17) [Support]
com.parallels.kext.NetBridge [no charge] (11.1.2 32408 - SDK 10.9-2016-01-17) [Support]
com.parallels.kext.usbconnect [no charge] (11.1.2 32408 - SDK 10.9-2016-01-17) [Support]
com.parallels.kext.vnic [no charge] (11.1.2 32408 - SDK 10.9-2016-01-17) [Support]
[loaded] 7 tasks Apple
[loading] 157 tasks Apple
[operation] 74 tasks Apple
[loaded] 46 tasks Apple
[loading] 160 tasks Apple
[operation] 82 tasks Apple
[failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-01-27) [Support]
[loading] com.google.keystone.agent.plist (2016-03-02) [Support]
[loading] com.oracle.java.Java - Updater.plist (2013-02-04) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-01-27) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-01-27) [Support]
[loading] com.adobe.fpsaud.plist (2016-03-18) [Support]
[loading] com.google.keystone.daemon.plist (2016-03-02) [Support]
com.GoPro.stereomodestatus.plist [no charge] (2014-01-29) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[loading] com.oracle.java.Helper - Tool.plist (2013-02-04) [Support]
[operation] com.timesoftware.timemachineeditor.backup - auto.plist (2016-03-01) [Support]
[loading] com.timesoftware.timemachineeditor.helper.plist (2016-03-01) [Support]
com.VMware.launchd.VMware.plist [failure] (2007-11-02) [Support]
[failure] com.adobe.ARM. [...]. plist (11 / 11/2012) [Support]
iTunesHelper UNKNOWN (missing value)
EarthLink TotalAccess UNKNOWN (missing value)
Reader superDrive update 2.1 UNKNOWN (missing value)
TACleanup Application (~ /.) Trash/TotalAccess/Tools/TACleanup.app)
Request for SurplusMeterAgent (/ Applications/SurplusMeter.app/Contents/Resources/SurplusMeterAgent.app)
AdobeResourceSynchronizer hidden UNKNOWN (missing value)
[operation] com.epson.scanner.ica.89952.21A2DFD6-50BE-40E2-BAA3-9C190F62FA90
[ongoing] com.etresoft.EtreCheck.157472
[ongoing] com.Microsoft.AutoUpdate.FBA.127392
[ongoing] com.skoobysoft.surplusmeteragent.12512
[ongoing] org.Tempel.findanyfile.175072
[loading] 419 tasks Apple
[operation] 179 tasks Apple
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]
Default browser: 601 - SDK 10.11 (2016-03-26)
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2014-03-11) [Support]
AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]
FlashPlayer - 10.6: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
Silverlight: 5.1.10411.0 - SDK 10.6 (2014-03-16) [Support]
QuickTime Plugin: 7.7.3 (2016-03-26)
Flash Player: 21.0.0.197 - SDK 10.6 (2016-03-23) [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
iPhotoPhotocast: 7.0 - 10.8 SDK (2013-04-27)
AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]
CANONiMAGEGATEWAYDL: 3.0.0.2 (2009-03-05) [Support]
Center photo Plugin: download the Plugin 1.0.0.4 (2005-04-04) [Support]
SharePointBrowserPlugin: 14.6.1 - SDK 10.6 (2016-03-01) [Support]
JavaAppletPlugin: Java 8 updated 77 03 (2016-03-26) check the version of build
OpenIE (2014-03-16)
Already seen (2006-10-03) [Support]
Flash Player (2016-03-18) [Support]
Flip4Mac WMV (2014-03-11) [Support]
GoPro (2014-08-28) [Support]
Java (2016-03-26) [Support]
MacFUSE (2008-12-19) [Support]
TotalAccess (2005-09-02) [Support]
Skip system files: No.
Mobile backups: OFF
Automatic backup: NON - automatic backup disabled
Volumes to back up:
SteveiMac: Disc size: 999,35 GB disc used: 308,29 GB
Destinations:
[Network] data
Total size: 2.00 TB
Total number of backups: 141
An older backup: 28/02/13, 02:17
Last backup: 26/03/16, 23:41
Size of backup drive: adequate
Size of backup 2.00 TB > (disc 308,29 GB X 3)
9% com.apple.WebKit.Networking
3% WindowServer
tccd (2) 2%
1% cfprefsd (2)
1% fontd
Top of page process of memory: ⓘ
1.14 GB com.apple.WebKit.WebContent (8)
1.01 GB kernel_task
262 MB mds_stores
Finder 164 MB
Safari of 147 MB
11.00 GB of free RAM
5.36 used GB RAM (1.88 GB being cached)
Used Swap 0 B
March 27, 2016, 09:41:54 self-test - spent
Finally, bless him you "heavy supporters" and Happy Easter.
Thanks in advance!
Former skier
How often occur the freezes? They are reproducible or random?
-
After installing LR6.2 and 6.2.1 why system (iMac) is too slow?
After installing LR6.2 and 6.2.1 why system (iMac) is too slow?
Hi only1tu,
Have you tried to reboot the machine.
otherwise try to disable the GPU in the Lightroom preferences.
Go to the menu of Lightroom
Click on Preferences
Go to the performance tab
Uncheck the GPU
Restart the Lightroom.
Let us know if that helps.
Kind regards
~ Mohit
-
My iMac freezes during a turn on and between two switching user accounts
My 2011 iMac has been crashing for weeks. Usually, it freezes when I turn it on, connect to switching user accounts or user accounts.
I upgraded to Sierra yesterday and I continued using for hours and it was fine.
I turned on today; some of the Apple applications do not work... Mail, App Store, Safari (this is what I tried). Responsible mail application, saw a list of emails, but when I click on a particular message, the message will not load. Safari cannot load a Web page at all (I'm now using Chrome). AppStore cannot load anything too.
I asked for help here before the crash but I was reluctant to share the report of being. Now, I've read about it and understand how it works. The report says "failed".
Appreciate the help of the community. Thank you.
Here's the report...
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-02 18:24:53
Download EtreCheck from https://etrecheck.com
Duration 03:11
Performance: good
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Computer restarts
Description:
Crashes when you turn on the machine, or signature accounts switching. It is slow since updated for Sierra. Safari and Mail does not. Safari cannot load pages (Chrome works); See the list of the mails but when click on a particular message, Mail does not load the message.
iMac (27 inch, mid 2011)
[Data sheet] - [User Guide] - [warranty & Service]
iMac - model: iMac12, 2
1 3.4 GHz Intel Core i7 CPU: 4 strands
12 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1333 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1333 MHz
0/DIMM1 BANK
OK 4 GB DDR3 1333 MHz
BANK 1/DIMM1
OK 4 GB DDR3 1333 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6970M - VRAM: 2048 MB
iMac 2560 x 1440
macOS Sierra 10.12 (A 16, 323) - since startup time: less than an hour
ST31000528AS disk0: (1 TB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Mac HD (disk0s2) / [Startup]: 999,35 go-go (674,19 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
HL-DT-STDVDRW GA32N)
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Computer, Inc. Apple IR receiver.
Card reader Apple
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
[no charge] 8 tasks of Apple
[loading] Apple 171 jobs
tasks of Apple 92 [performance]
[no charge] 39 tasks of Apple
[loading] Apple 165 jobs
[running] Apple 99 jobs
[cannot] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]
[loading] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.teamviewer.teamviewer.plist (2015-03-02) [Support]
[loaded] com.teamviewer.teamviewer_desktop.plist (2015-03-02) [Support]
com.Trusteer.rapport.rapportd.plist [running] (2016-09-18) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]
[loading] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loading] com.google.keystone.daemon.plist (2016-09-02) [Support]
[loading] com.teamviewer.Helper.plist (2015-03-02) [Support]
[loaded] com.teamviewer.teamviewer_service.plist (2015-03-02) [Support]
com.Trusteer.rooks.rooksd.plist [running] (2016-09-18) [Support]
[loading] com.adobe.ARM. [...]. plist (2014-05-09) [Support]
com.apple.CSConfigDotMacCert [not] -[...] @me.com - SharedServices.Agent.plist (2014-04-05)
[loading] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-09-24) [Support]
com.spotify.webhelper.plist [running] (2016-10-02) [Support]
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application (/ Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Request for WDSecurityHelper (Security.app/Contents/WDSecurityHelper.app/Applications/WD)
Spotify application (/ Applications/Spotify.app)
Dropbox application (/ Applications/Dropbox.app)
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]
FlashPlayer - 10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-01) [Support]
QuickTime Plugin: 7.7.3 (2016-09-13)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]
PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-15) [Support]
NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
iPhotoPhotocast: 7.0 (2014-04-05)
RL Secure Layer plugin: Unknown - SDK 10.5 (2014-02-21) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Picasa: 1.0 - SDK 10.6 (2014-03-05) [Support]
UploadManager: Unknown - SDK 10.5 (2015-01-05) [Support]
ContentManager: Unknown - SDK 10.5 (2015-01-05) [Support]
RocketEngine: Unknown - SDK 10.5 (2015-01-05) [Support]
1 - ClickWeather - TWCi - http://www.weather.com/ (2014-09-20)
DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)
Flash Player (2016-08-29) [Support]
Trusteer Endpoint Protection (2016-09-20) [Support]
Mobile backups: OFF
Automatic backup: YES
Volumes to back up:
Mac HD: Disc size: 999,35 GB disc used: 325,16 GB
Destinations:
SUZ_500G [Local]
Total size: 499,76 GB
Total number of backups: 81
An older backup: 2015-07-07 at 17:41
Last backup: 2016-09-15, 16:48
Backup disk size: too small
499,76 GB backup size < (disc 325,16 GB X 3)
photoanalysisd of 209%
4% mdworker (18)
3% photolibraryd
3% coreaudiod
3% WindowServer
Top of page process of memory: ⓘ
Kernel_task 845 MB
786 MB Google Chrome Helper (5)
528 MB mdworker (18)
Finder 283 MB
Photoanalysisd 258 MB
3.25 GB of free RAM
8.74 GB used RAM (4.43 GB being cached)
362 MB used Swap
October 2, 2016, 18:21:58 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-182158_ [redacted] .crash
System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
October 2, 2016, 17:43:42 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-174342_ [redacted] .crash
October 2, 2016, 17:34:33 self-test - spent
October 2, 2016, 17:20:02 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-172002_ [redacted] .crash
October 2, 2016, 17:19:17 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-171917_ [redacted] .crash
October 2, 2016, 16:55:42 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-165542_ [redacted] .crash
October 2, 2016, 16:54:41 [redacted] ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-165441_ .crash
October 2, 2016, 16:51:15 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-165115_ [redacted] .crash
October 2, 2016, 16:51:14 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-165114_ [redacted] .crash
October 2, 2016, 12:26:52 AM /Library/Logs/DiagnosticReports/Safari_2016-10-02-002652_[redacted].cpu_resourc e.diag [details]
/Applications/Safari.app/Contents/MacOS/Safari
October 2, 2016, 12:11:33 [redacted] AM/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-001133_.cpu_resource.diag [details]
October 1, 2016, 23:49:15 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-01-234915_ [redacted].cpu_resource.diag [details]
October 1, 2016, 23:18:28 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-01-231828_ [redacted].cpu_resource.diag [details]
October 1, 2016, 21:23 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-01-212300_ [redacted].cpu_resource.diag [details]
October 1, 2016, 21:01:11 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-01-210111_ [redacted].cpu_resource.diag [details]
October 1, 2016, 21:00:51 /Library/Logs/DiagnosticReports/Safari_2016-10-01-210051_[redacted].cpu_resourc e.diag [details]
October 1, 2016, 20:11:06 ~/Library/Logs/DiagnosticReports/Safari_2016-10-01-201106_[redacted].crash
October 1, 2016, 19:35 ~/Library/Logs/DiagnosticReports/WeatherEye_2016-10-01-193500_[redacted].crash
/Applications/weathereye.app/Contents/MacOS/weathereye
Trusteer Endpoint Protection (2016-09-20) [Support]
The following may be useful: https://www.trusteer.com/support/uninstalling-rapport-mac-os-x
It is slow since updated for Sierra.
A part of which is related to the upgraded Photos app. If you have lots of photos (in thousands), it will take a lot of time for it reach to analyze your photo library. The best thing to do is to let him finish, as long as it could be. 1 hour per 1000 photographs as a rough estimate. When it is finally over, the performance of your Mac will be back to normal.
Definitely get rid of "Trusteer" however. As a needless "anti-virus" garbage is still installed on your Mac, it is unreasonable to expect it to work the way it was designed to work. Safari won't work. Mail will not work. A lot of other things that you really need to work just won't work. Please read of effective defenses against software malware and other threats.
DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)
You don't need the Extension Safari DDG, since DDG has been integrated natively in Safari for some time. Select the Safari menu > Preferences > Search and select the dropdown Search engine DuckDuckGo . Then, select Extensions, select the extension DuckDuckGo and Uninstall.
Leaving the current Extension is OK but it does nothing.
Request for WDSecurityHelper (Security.app/Contents/WDSecurityHelper.app/Applications/WD)
I don't know what it is. If you do not either, get rid of it. At least delete your login items.
-
iMac freezes after upgrade to Mac OS Sierra
I have a 27 iMac late 2009 ". After the transition to macOS Sierra, I got freeze about once or twice a day. The only way to get the system operational is again via a cold start. In this case, the pointer of the mouse still works, but otherwise, the system is not responding. I have never had this problem in 7 years using the same material, so a bit of a loss.
How much RAM you have installed? You can check in the menu > about this Mac. Slopes of the Sierra, but barely, with 4 GB, but it really needs min. 8 GB runs correctly.
You can also try Safe Boot mode.
-------
Restart in Safe Boot mode by holding down the SHIFT key at startup. Secure boot is quite slow because the operating system performs some cleanup and verification tasks, so give it time. Once you're completely connected, restart normally.
-
iMac became unstable, crashing Finder
Hello
Recently had some problems with my iMac. It became slow with the rotation appearing beach ball often any application that I use. Finder also broke down several times. Sometimes all the icons disappear from the desktop and it freezes. A few times, the Office was completely black. I always force a hard restart and restart my iMac.
I did the Apple Hardware Test and it detected no downside. I ran the EtreCheck software and it reported problems with the hard drive. I have included below the full text of the report. When I look at my system logs, I've also seen a few entries like this:
kernel [0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected LVG 'Macintosh HD' (B7659A0D-E01C-41C2-9BA5-72E857DBEDC7), pv 26D6041E-D475-46B7-B45F-050577BE42DA, near LV byte offset = 360479416320.
kernel [0]: disk2: i/o error.
It is the failure of hard drive, which is why the crash and slowness that happens? Curiously, all this started after Apple connected to my iMac Support two days ago to help me with a different problem with my iTunes account. I had to download a program and run it so that they could see my screen. I'm sure it's a coincidence, but always a little strange that these problems began to occur shortly after.
What should I do? Do I need to have the hard drive replaced?
Thank you
Tom
-----------------------------------
EtreCheck version: 2.9.13 (267)
Report generated 2016-07-18 12:54:52
Download EtreCheck from https://etrecheck.com
Duration 02:16
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Click on the link [check files] help with unknown files.
Problem: Computer is too slow
Description:
Appearing frequently Finder, spinning beach ball crashes, computer freezes.
iMac (27-inch, late 2012)
[Data sheet] - [User Guide] - [warranty & Service]
iMac - model: iMac13, 2
1 3.4 GHz Intel Core i7 CPU: 4 strands
16 GB expandable RAM - [Instructions]
BANK 0/DIMM0
OK 8 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 8 GB DDR3 1600 MHz
0/DIMM1 BANK
Vacuum
BANK 1/DIMM1
Vacuum
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en1: 802.11 a/b/g/n
NVIDIA GeForce GTX 680MX - VRAM: 2048 MB
iMac 2560 x 1440
OS X El Capitan 10.11.5 (15F34) - since startup time: less than an hour
ST1000DM003 disk HARD APPLE disk1: (1 TB) (rotation)
EFI (disk1s1) < not mounted >: 210 MB
Recovery HD (disk1s3) < not mounted > [recovery]: 650 MB
Macintosh HD (2) /: 1.11 TB (633,50 free GB) - 9 errors
Drive failure!
Storage of carrots: disk0s2 120.99 GB Online
Storage of carrots: disk1s2 999.35 Go online
SM128E SSD APPLE disk0: (121,33 GB) (Solid State - TRIM: Yes)
EFI (disk0s1) < not mounted >: 210 MB
Boot OS X (disk0s3) < not mounted >: 134 MB
Macintosh HD (2) /: 1.11 TB (633,50 free GB) - 9 errors
Drive failure!
Storage of carrots: disk0s2 120.99 GB Online
Storage of carrots: disk1s2 999.35 Go online
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
/Library/LaunchDaemons/Nalpeirond6b.plist
/ Library/StartupItems/ProTec6b/Nalpeirond6b
A unknown file found. [Check files]
/ System/Library/Extensions
com.Cisco.NKE.IPSec [no charge] (2.0.1 - 2016-06-03) [Support]
com.shapeservices.msm.driver.MSMFramebuffer [no charge] (3.3 - 10.6 SDK - 2016-06-03) [Support]
com.shapeservices.msm.driver.MSMVideoDevice [no charge] (3.3 - 10.6 SDK - 2016-06-03) [Support]
~/Library/application support/shine/transmission/transmission 4.1.7 Update/Transmit.app
com.panic.TransmitDisk.transmitdiskfs [no charge] (3.0.0 - SDK 10.5 - 2013-07-18) [Support]
AdobeVersionCue: Path: / Library/StartupItems/AdobeVersionCue
ProTec6b: Path: / Library/StartupItems/ProTec6b
Startup items are obsolete in OS X Yosemite
[loaded] 8 tasks Apple
[loading] 156 tasks Apple
[operation] 74 tasks Apple
[loaded] 44 tasks Apple
[loading] 157 tasks Apple
[operation] 90 tasks Apple
[no charge] com.adobe.AAM.Updater - 1.0.plist (2015-08-31) [Support]
[loading] com.oracle.java.Java - Updater.plist (2013-07-18) [Support]
[performance] Nalpeirond6b.plist (2012-05-21) [Support]
[loading] ag.shape.MSMToolHelper.plist (2012-03-05) [Support]
[loading] com.adobe.SwitchBoard.plist (2015-05-04) [Support]
[loading] com.adobe.agsservice.plist (2015-08-31) [Support]
[loading] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loading] com.barebones.authd.plist (2012-03-13) [Support]
[operation] com.crashplan.engine.plist (2016-07-13) [Support]
[loading] com.oracle.java.Helper - Tool.plist (2013-07-18) [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist (2010-09-05) [Support]
[market] com.akamai.single - user - client.plist (2015-09-23) [Support]
com.apple.SafariBookmarksSyncer.plist [loading]
[loading] com.citrixonline.GoToMeeting.G2MUpdate.plist (2015-08-12) [Support]
[loading] com.google.keystone.agent.plist (2016-07-11) [Support]
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Dropbox application (/ Applications/Dropbox.app)
CrashPlan menu bar of Application (/Applications/CrashPlan.app/Contents/Helpers/CrashPlan menu bar.app)
[ongoing] com.brother.scanner.ica.85152.E3467387 - 55 c 0-4409-8 d 67-C79709BB1330
[ongoing] com.code42.b42menuextra.76832
[ongoing] com.getdropbox.dropbox.24672
[loading] 400 tasks Apple
[operation] 185 tasks Apple
JavaAppletPlugin: Java 8 update 91 build 14 (2016-04-21) , check the version
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2015-05-04) [Support]
QuickTime Plugin: 7.7.3 (2016-05-16)
iPhotoPhotocast: 7.0 (2013-07-18)
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2015-08-31) [Support]
Default browser: 601 - SDK 10.11 (2016-05-16)
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
WebEx64: 1.0 - SDK 10.6 (2013-01-28) [Support]
WebEx: 1.0 (2009-03-04) [Support]
Adblock more - Eyeo GmbH - https://adblockplus.org/ (2016-06-30)
AutoComplete - Jeff Johnson - http://lapcatsoftware.com/ (2010-06-10)
BDSPrefPane (2013-07-18) [Support]
Akamai NetSession preferences (2015-09-23) [Support]
Flash Player (2016-06-28) [Support]
Flip4Mac WMV (2013-07-18) [Support]
Java (2016-04-21) [Support]
Skip system files: No.
Mobile backups: OFF
Automatic backup: NON - automatic backup disabled
Volumes to back up:
Macintosh HD: Disc size: 1.11 TB disc: 478,33 GB
Destinations:
LaCie Backup [Local]
Total size: 2.00 TB
Total number of backups: 24
An older backup: 29/07/15 01:03
Last backup: 18/07/16, 11:06
Size of backup drive: adequate
Size of backup 2.00 TB > (disc 478,33 GB X 3)
70% SDM
13% mds_stores
2% WindowServer
1% kernel_task
0% fontd
Top of page process of memory: ⓘ
1.15 GB mds_stores
1.13 GB kernel_task
Com.apple.WebKit.WebContent (7) 410 MB
Safari of 197 MB
180 MB mdworker (11)
10.00 GB of free RAM
5.85 GB used RAM (1.98 GB being cached)
Used Swap 0 B
18 July 2016, 12:45:12 self test - passed
Go to the Utilities menu and disc doctor can check your disks/partitions and see if the failures are repairable.
You can make a return of all your data (if you do not have one)
-
iMac running ridiculously slow
Everything on my iMac 2012/2013 is slow stupid. To start, the opening of applications, new windows/tabs and same type is delayed.
I tried a few cleaners free antivirus with nothing as a problem and no help.
Help / a decent (willing to pay) antivirus recommendation would be very appreciated!
You might have a little worn on the RAM sticks. Either replace them or get an upgrade. I had the same problem with my iMac to mid-2011 and it has 4 GB of ram I upgraded to 12 GB and it works perfectly now.
-
iMac became very slow and unresponsive
Hello
I have an iMac which, in the last two days, suddenly became unusably slow. Almost every click brings up the spinning beachball even just after a reboot. iTunes cannot play a melody without pausing every minute or two. Same Safari is really slow, so I have still not tried more demanding such as Lightroom.
Its an iMac mid 2010, 8 GB RAM, 1 TB HD with 305 GB free. Im running El captain, 10.11.6
Any ideas what could be causing this or what I could do to remedy the situation? IM thinking I have to go through the pain of wiping the hard drive and reinstall everything. But I'd really rather avoid because I was planning on getting a new iMac when they release then them and I don't want to go through all that process again.
I hope someone has an idea of something I could try before doing this?
Thank you.
Andy
Try to run this program, copy and paste the result in a response. The program was created by Etresoft, a regular contributor. Use please copy and paste the screenshots can be difficult to read. On the screen with the Options, please open Options and tick the boxes in the bottom 2 before the race. Click on the button "Report share" in the toolbar, select "Copy to Clipboard" and then paste into a response. This will show what is running on your computer. No personal information is shown.
-
iMac is painfully slow startup
Hello
It is has been a problem for a while, but seems to have slightly worsened with El Capitan. After start-up or a restart, it is a good 6-8 minutes - without exaggeration - until my computer can begin to open programs without huge lag. About 10 minutes until it is at full speed.
iMac (27 inch, end of 2013), 3.4 GHz Intel Core i5, 8 GB 1600 MHz DDR3
Any ideas, or is this normal? I repaired disk permissions, flushed trash and generally keep the machine running as clean as possible without being an expert.
Thank you.
It is not normal, not even remotely.
Backup everything then check your hard drive. Slow start ups can be a symptom of a failing drive.
-
iMac (late 2012) slow operation. EtreCheck report includes
Don't know what else to do, as someone has suggestions to get my mac running a little faster?
Thanks, Corey.
EtreCheck version: 3.0.2 (306)
Report generated 2016-08-23 19:49:04
Download EtreCheck from https://etrecheck.com
Time 05:03
Performance: Below average
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Computer is too slow
iMac (21.5 inch, at the end of 2012)
[Data sheet] - [User Guide] - [warranty & Service]
iMac - model: iMac13, 1
1 3.1 GHz Intel Core i7 CPU: 4 strands
16 GB expandable RAM - [Instructions]
BANK 0/DIMM0
OK 8 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 8 GB DDR3 1600 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en1: 802.11 a/b/g/n
NVIDIA GeForce GT 650M - VRAM: 512 MB
iMac, 1920 x 1080
OS X El Capitan 10.11.6 15G (31) - time since started: about 7 days
HTS541010A9E662 disk HARD APPLE disk0: (1 TB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
iMac (disk0s2) /: 999,35 (Go 197,23 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
ST1000LM024 HN-M101MBB disk1: (1 TB) (rotation)
disk1s1 (disk1s1) < not mounted >: 32 KB
Backup (disk1s3) / Volumes/Backup: 1.00 TB (22,53 GB free)
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
Apple, Inc. keyboard Hub 15.63 GB
SanDisk Cruzer U 15,63 GB
EFI (disk2s1) < not mounted >: 210 MB
Coreys USB (disk2s2) Volumes/Coreys USB: 15.29 go-go (15.23 free)
Apple Inc. Apple Keyboard
Apple Inc. FaceTime HD camera (built-in)
Tablet PTZ-930
Apple Inc. Thunderbolt_bus.
INC. OF BUFFALO HD-PATU3
Mac App Store and identified developers
/ Library/Extensions
com.Wacom.kext.FTDI [no charge] (1.0 - SDK 10.10 - 2016-08-01) [Support]
/ System/Library/Extensions
at.obdev.nke.LittleSnitch [no charge] (3.0.3 - SDK 10.8 - 2016-08-01) [Support]
com [no charge]. Cycling74.driver.Soundflower (1.2.1 - 2016-08-01) [Support]
com.Wacom.kext.wacomtablet [no charge] (Tablet Wacom 6.3.11 - 3 - SDK 10.10 - 2016-08-01) [Support]
[no charge] 8 tasks of Apple
[loading] 142 jobs Apple
[running] Apple 88 jobs
[cannot] com.apple.csrutil.report.plist (2015-08-22)
[no charge] 42 tasks of Apple
tasks of Apple 152 [loading]
tasks of Apple 96 [performance]
[cannot] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]
com.adobe.AdobeCreativeCloud.plist [running] (2016-06-24) [Support]
[loading] com.oracle.java.Java - Updater.plist (2014-03-01) [Support]
[loaded] com.teamviewer.teamviewer.plist (2015-09-29) [Support]
[loaded] com.teamviewer.teamviewer_desktop.plist (2015-09-29) [Support]
com.Wacom.wacomtablet.plist [running] (2015-08-25) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]
com.Adobe.adobeupdatedaemon.plist [running] (2016-06-24) [Support]
com.Adobe.agsservice.plist [running] (2016-08-15) [Support]
[loading] com.adobe.fpsaud.plist (2016-06-28) [Support]
[loaded] com.barebones.TextWrangler.plist (2011-02-09) [Support]
[loading] com.insynchq.insync.daemon.plist (2012-01-10) [Support]
[loading] com.malwarebytes.HelperTool.plist (2016-08-16) [Support]
[loading] com.oracle.java.Helper - Tool.plist (2014-03-01) [Support]
com.rogueamoeba.Hermes.plist [loading] (2008-01-09) [Support]
[loading] com.teamviewer.Helper.plist (2015-09-29) [Support]
[loaded] com.teamviewer.teamviewer_service.plist (2015-09-29) [Support]
[loading] com.adobe.AAM.Updater - 1.0.plist (2016-07-21) [Support]
[loading] com.google.keystone.agent.plist (2016-08-20) [Support]
iTunesHelper hidden Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Hidden Dropbox application (/ Applications/Dropbox.app)
Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Support/AdobeResourceSynchronizer.app)
Hidden Google Drive application (/ Applications/Google Drive.app)
ATLoginItemHelper SMLoginItem (/ Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)
AmazonMP3DownloaderPlugin101736: AmazonMP3DownloaderPlugin 1.0.17 - 10.4 SDK (2013-03-16) [Support]
AdobePDFViewerNPAPI: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
Flash Player: 22.0.0.209 - SDK 10.9 (2016-08-16) [Support]
AdobePDFViewer: 15.007.20033 - SDK 10.8 (2015-03-17) [Support]
ContentUploaderPlugin: 1.2 (2013-03-16) [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
Yahoo! Installer: 1.0.105 (2013-03-16) [Support]
iPhotoPhotocast: 7.0 (2013-03-16)
RealPlayer Plugin: unknown
DirectorShockwave: 11.5.0r600 (2013-03-16) [Support]
QuickTime Plugin: 7.7.3 (2016-07-19)
FlashPlayer - 10.6: 22.0.0.209 - SDK 10.9 (2016-08-16) [Support]
AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-06-24), [Support]
npgtpo3dautoplugin: Unknown (2014-12-04)
DivXBrowserPlugin: 1.3 (2013-03-16) [Support]
Web of Google Earth plugin: 7.1 (2016-08-19) [Support]
Default browser: 601 - SDK 10.11 (2016-07-19)
Flip4Mac WMV Plugin: 2.3.3.3 (2013-03-16) [Support]
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2016-02-29) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2015-08-25) [Support]
JavaAppletPlugin: Java 8 update 101 build 13 (2016-08-12) check the version of
Shutterfly: 3.0.1 (2013-03-16) [Support]
fbplugin_1_0_3: unknown (2010-02-25) [Support]
Picasa: 1.0 (2010-04-09) [Support]
AdBlock - BetaFish, Inc. - https://getadblock.com (2016-05-22)
Flash Player (2016-06-28) [Support]
Java (2016-08-12) [Support]
WacomTablet (2015-08-25) [Support]
Automatic backup: YES
Volumes to back up:
iMac: disc size: 999,35 GB disc used: 802,12 GB
Destinations:
Backup [Local]
Total size: 1.00 TB
Total number of backups: 52
An older backup: 16/05/16, 06:30
Last backup: 23/08/16, 18:44
Backup disk size: too small
Backup TB 1.00 size < (disc 802,12 GB X 3)
mdworker (14) 18%
2% WindowServer
backupd 2%
kernel_task 2%
0% DrCleaner
Top of page process of memory: ⓘ
1.43 GB kernel_task
Mdworker (14) 246 MB
Mds_stores 115 MB
Finder 82 MB
Suggestd 66 MB
10.00 GB of free RAM
6.08 used GB RAM (2.42 GB being cached)
340 MB used Swap
August 23, 2016, 14:11:13 ~/Library/Logs/DiagnosticReports/identityservicesd_2016-08-23-141113_[redacted] .crash
/ System/Library/PrivateFrameworks/IDS. MacOS/identityservicesd Framework/identityservicesd.app/Contents/
August 23, 2016, 10:04:24 AM/Library/Logs/DiagnosticReports/Adobe Photoshop CC 2015.5_2016 - 08-23-100424_ [redacted].cpu_resource.diag [details]
/ Applications/Adobe Photoshop 2015.5 CC/Adobe Photoshop 2015.5.app/Contents/MacOS/Adobe Photoshop 2015.5 CC CC
August 20, 2016, 10:00:02 PM/Library/Logs/DiagnosticReports/do Book_2016-08-20-220002_ [redacted].cpu_resource.diag [details]
/ The Book.app/Contents/MacOS/Font applications/font book
If it was my Mac, I would uninstall all the following names, then restart and test performance. If the problem is resolved, then only reinstall as absolutely necessary:
Applications:
TeamViewer
Java
Malwarebytes
Kernel extensions:
at.obdev.nke.LittleSnitch (3.0.3 - SDK 10.8 - 2016-08-01)
User Login items:
ATLoginItemHelper SMLoginItem (/ Applications/DrCleaner.app/Contents/Library/LoginItems/ATLoginItemHelper.app)
Internet Plug-ins:
ContentUploaderPlugin: 1.2
googletalkbrowserplugin: 5.41.3.0
Yahoo! Installer: 1.0.105
iPhotoPhotocast: 7.0
RealPlayer Plugin: unknown
DirectorShockwave: 11.5.0r600
npgtpo3dautoplugin: unknown
DivXBrowserPlugin: 1.3
Flip4Mac WMV Plugin: 2.3.3.3
o1dbrowserplugin: 5.41.3.0
Shutterfly: 3.0.1
fbplugin_1_0_3: unknown
Picasa: 1.0
AdBlock - BetaFish, Inc.
JavaAppletPlugin: Java 8 update 101 build 13
Also, while troubleshooting, eject all USB drives.
-
Why is my brand new 16 GB, i7 21 "iMac so so slow?
I recently bought an iMac 21 "with the following specifications.
21.5 "iMac 4K 2015 retina
Intel Core i7 3.3GHz
16 GB 1867 MHz DDR3
Intel Pro Iris Graphics 6200 1536 MB
Since the first day it worked remarkably slow. Even during the opening of things such as the finder and system preferences.
I currently own a macbook pro so that works 5 times faster than my iMac.
You have any suggestions of why this could be?
Thanks in advance
Where did you bought it leave?
Have you registered. (It is covered by a guarantee of 12 months).
You have an Apple store nearby?
-
OK, I know that my old iMac is done towards the end of his life and I use my 2nd Mac now, but this iMac (version 7.1, dating back to mid-2007) is now almost unusably slow, in the respect that it takes a few minutes running until I can move the cursor. The browser takes about 20 minutes to start up and just try to click on the buttons in dialogue to confirm actions causes the beachball to appear. He runs the last Mac OSX (El Capitan), all this so far. The memory is maxed out at 4 GB and it is around 80 GB of available disk space. He was one good horse to battle, using Photoshop and other. Now, he struggles to open TextEdit.
I ran utility disk to check problems (there is not) as well as caches, etc, to try to optimize the performance of compensation. I think the best solution now is to do a clean install. What would be the best way to do this? I have 10.6 disk (my mac still has an optical drive), I could do a clean install on, and then update again to 10.11, backup of data and my Time Machnine backup applications. Or I'd be best to just do a restore from Time Machine and does not return to 10.6?
What is the best procedure?
Reset the management system (SCM) controller on your Mac - Apple Support
-
the iMac freezing after constant put 10.11.5 updated
Constant freezing and not wanting to restart correctly, takes forever and multiple tests.
Try to start by holding down the SHIFT key at startup. Secure boot is quite slow because the operating system does a lot of cleanup and verification tasks, so give it time. Once you're completely connected, restart normally.
-
I have a Mid 2010, 27 "iMac with an i7 2.93 Ghz and 12 GB of memory. Ive got a disk of 1 TB with a little more than 300 concerts to the left.
I have an external drive connected via firewire 800, but I don't think I have even turned on during the past two weeks.
I know that the machine is well up there in years, but since the upgrade to El Capitan, I die right here.
I upgraded via the app store of Snow Leopard, a couple of weeks. It was not exactly smoking quickly with Snow Leopard, but this is ridiculous. If it's important, I also upgraded from Adobe CS5 Adobe CC (all applications). Pretty sure that the system had fallen behind b before installing Adobe, but I wrote chalked up things I'd read about Spotlight indexing still holding.
It is not just Adobe apps, however. Safari is slow. Office 11 apps, iWork ' 09, FCP apps. I can get a beachball simply by looking at the funny thing. And it is with applications unique solo performer with any other close.
By a discussion earlier, I logged in as a guest, and after initial 1st an application (tested CC Photoshop, Word and Pages) everything worked so well, it made me want to cry. So I guess the problem lies in my user account, but I don't have any idea what I need to do to fix it.
All tips will be appreciated.
David Bark
Download and run EtreCheck, created by one of his own assistants here in CSA. It is a diagnostic tool that is very useful for us to find problems. It will also give us additional specifications on your Mac. After his execution after the logfile here. It will never contain any personal information
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