iMac is suspended (UI freezes)
My Mac desktop crashes intermittently. Specifically, it will not respond to a mouse click or key combination. However, the disc is still active, and today it has frozen but left a webinar of race (I could hear the audio from the hidden window). So far, my only solution is forced down power and restart. It is extremely disturbing and can cause loss of data. I'd really like to solve the problem, but don't know where the problem is. How can I identify the source of this problem?
I would recommend starting by issuing EtreCheck of your system. We can look for obvious problems and then tell you what to do. Click on the link, download and install the software and run the report. Then copy and paste the report in your reply to this message. If you want to know what EtreCheck is simply click on the link and it will provide a description of the application.
Tags: Mac OS & System Software
Similar Questions
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iMac is suspended when waking from sleep
When I return to my iMac 21 inches for the wakes, I get my password from the screen and it does nothing but display the spinning beachball. It remains this way for an indefinite period. The only way out, as far as I know, is to do a power of the force down (hold the power button for 10 seconds) and the power it upward. Otherwise, everything works fine. Any suggestions on what to check?
Please read this message before doing anything.
This procedure is a diagnostic test. It is unlikely to solve your problem. Don't be disappointed when you find that nothing has changed after you complete it.
The test is intended to determine if the problem is caused by a third-party software that loads automatically at startup or logon, by a device, by a police conflict or corruption of system files or some system caches.
Disconnect all devices wired except those required to test and remove all the expansion cards from secondary market, as appropriate. Start in safe mode and log on to the account of the problem.
Note: If FileVault is enabled in OS X 10.9 or an earlier version, or if a firmware password is defined, or if the boot volume is a software RAID, you can not do this. Ask for additional instructions.
Safe mode is much slower to boot and run as normal, with limited graphics performance, and some things work at all, including an audio output and a Wi - Fi connection on some models. The next normal boot can also be a bit slow.
The login screen is displayed even if you usually connect automatically. You need your password to log on. If you have forgotten the password, you will have to reset it before you begin.
Test in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and make sure you always have the problem. View the results of the test.
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Here is a screenshot of my computer properties. I know that my PC is old. I confess, that I should know more about this kind of things I do, but I am so frustrated, I'm ready to everything simply uninstall Firefox and come back to Chrome. Basically, I don't do online, read the news, Sports, and play a few games. I can't help but feel that I have conflicting modules causing me all these questions, but for the life of me, I can't understand the right combination of them to get my browser to work correctly.
Constantly Debugging Script box appears, or Shockwave breaks down or the page I simply implemented site, suspended and freezing. I wouldn't need to be clear my history/cache every day, but I do, and this is only a temporary solution. After half an hour, I'm again right back to all questions. Thanks in advance!
The report of incidents reported these programs;
Signature block
Process Type plugin Shockwave Flash Version: 19.0.0.226
Check this box:
- see if there are updates for your graphics card disk drivers
https://support.Mozilla.org/KB/upgrade-graphics-drivers-use-hardware-acceleration
- Disable protected mode in the plugin Flash (Flash 11.3 + on Windows Vista and later versions)
https://forums.Adobe.com/message/4468493#TemporaryWorkaround
- turn off hardware acceleration in the Flash plugin
-
iMac 2011 constantly cold and unresponsive liked
I have an iMac 27 "2011 that freezes all the time. It will show the beachball and then become totally unresponsive until I have to manually turn off. It does this at random and several times a day. He does it with the basic tasks, such as browsing the net or by writing an email. I have only to keep Outlook and iTunes running constantly and close all other applications down when I do not use them. I thought that maybe reinstalling the operating system (not a not wipe anything just reinstalled) would help, but its still happening. I recently did a backup of my hard drive but I wonder if I just need to clean the machine. Anyone have any ideas? Here is my EtreCheck report.
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-16 04:52:31
Download EtreCheck from https://etrecheck.com
Time 07:01
Performance: Below average
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Beachballing
iMac (27 inch, mid 2011)
[Data sheet] - [User Guide] - [warranty & Service]
iMac - model: iMac12, 2
1 2.7 GHz Intel Core i5 CPU: 4 strands
16 GB expandable RAM - [Instructions]
BANK 0/DIMM0
OK 4 GB DDR3 1333 MHz
BANK 1/DIMM0
OK 4 GB DDR3 1333 MHz
0/DIMM1 BANK
OK 4 GB DDR3 1333 MHz
BANK 1/DIMM1
OK 4 GB DDR3 1333 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6770M - VRAM: 512 MB
iMac 2560 x 1440
OS X El Capitan 10.11.6 15G (31) - since startup time: less than an hour
ST31000528AS disk0: (1 TB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 999,35 go-go (495,71 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
OPTIARC DVD RW AD - 5690H)
Apple Inc. FaceTime HD camera (built-in)
Western Digital My Passport 071 a 1 TB
disk1s1 (disk1s1) < not mounted >: 32 KB
disk1s2 (disk1s2) < not mounted >: 29 KB
disk1s3 (disk1s3) < not mounted >: 29 KB
disk1s4 (disk1s4) < not mounted >: 29 KB
disk1s5 (disk1s5) < not mounted >: 29 KB
disk1s6 (disk1s6) < not mounted >: 262 KB
disk1s7 (disk1s7) < not mounted >: 262 KB
disk1s8 (disk1s8) < not mounted >: 262 KB
External (disk1s10) / Volumes/external: 1.00 TB (120,74 GB free)
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Computer, Inc. Apple IR receiver.
Card reader Apple
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
/ Library/Application Support/LogMeIn/drivers
[loading] com.logmein.driver.LogMeInSoundDriver (4.1.4667 - 2014-11-04) [Support]
/ Library/Extensions
[loading] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.10 - 2016-09-13) [Support]
EyeConnect: Path: / Library/StartupItems/EyeConnect
Jaksta: Path: / Library/StartupItems/Jaksta
ParallelsDesktopTransporter: Path: / Library/StartupItems/ParallelsDesktopTransporter
Startup items are obsolete in OS X Yosemite
[no charge] 9 tasks of Apple
[loading] 154 jobs Apple
Apple tasks 75 [performance]
[no charge] 42 tasks of Apple
tasks of Apple 163 [loading]
tasks of Apple 86 [performance]
[cannot] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-14) [Support]
[loading] com.google.keystone.agent.plist (2016-07-12) [Support]
[cannot] com.lexmark.bmlaunchd.plist (2010-08-28)
[cannot] com.lexmark.lexnetlaunchd.plist (2010-08-28)
com.Logitech.Manager.daemon.plist [running] (2012-12-13) [Support]
[loaded] com.logmein.logmeingui.plist (2014-11-21) [Support]
[loaded] com.logmein.logmeinguiagent.plist (2014-11-21) [Support]
[loaded] com.logmein.logmeinguiagentatlogin.plist (2014-11-21) [Support]
[loading] com.maintain.CocktailPurgeInactiveMemory.plist (2012-06-25)
[loading] com.maintain.CocktailSystemEvents.plist (2012-06-25)
[loaded] com.maintain.LogOut.plist (2016-04-22)
[loading] com.maintain.PurgeInactiveMemory.plist (2016-07-18)
[loaded] com.maintain.Restart.plist (2014-10-19)
[loaded] com.maintain.ShutDown.plist (2014-10-19)
[loaded] com.maintain.Sleep.plist (2016-04-22)
com.maintain.SystemEvents.plist [running] (2014-10-19)
[loading] com.oracle.java.Java - Updater.plist (2014-11-19) [Support]
com.p5sys.jump.connect.agent.plist [running] (2016-01-24), [Support]
com.rim.BBLaunchAgent.plist [running] (06-09-2014) [Support]
com.rim.PeerManager.plist [running] (06-09-2014) [Support]
[performance] com.rim.blackberrylink.BlackBerry - link-Helper - Agent.plist (2014-09-06) [Support]
[loaded] com.splashtop.streamer - for - root.plist (2015-05-07) [Support]
[cannot] com.splashtop.streamer - to - use .plist (2015-05-07) [Support]
net.culater.SIMBL.Agent.plist [running] (2011-11-21) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-07-14) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-14) [Support]
[loading] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loading] com.apple.installer.osmessagetracing.plist (2016-05-17)
[loading] com.ciscosystems.ciscoconnect.daemon.plist (2013-02-07) [Support]
[loading] com.ciscosystems.ciscoconnectupgrade.daemon.plist (2012-12-28) [Support]
[loading] com.ea.origin.ESHelper.plist (2014-09-16) [Support]
com.fitbit.galileod.plist [running] (2013-10-22) [Support]
[loading] com.google.keystone.daemon.plist (2016-09-02) [Support]
[loaded] com.logmein.logmeinserver.plist (2014-11-21) [Support]
[loading] com.macpaw.CleanMyMac3.Agent.plist (2016-03-05) [Support]
[loaded] com.maintain.CocktailScheduler.plist (2016-04-22)
[loaded] com.maintain.HideSpotlightMenuBarIcon.plist (2014-10-19)
[loading] com.microsoft.autoupdate.helpertool.plist (2015-09-23) [Support]
[loading] com.microsoft.office.licensingV2.helper.plist (2015-07-24) [Support]
[loading] com.oracle.java.Helper - Tool.plist (2014-11-19) [Support]
com.p5sys.jump.connect.service.plist [running] (2016-01-24), [Support]
com.rim.BBDaemon.plist [running] (06-09-2014) [Support]
[loaded] com.rim.nkehelper.plist (2014-09-06)
com.rim.tunmgr.plist [running] (06-09-2014) [Support]
[cannot] com.splashtop.streamer - daemon.plist (2015-05-07) [Support]
[cannot] com.splashtop.streamer - srioframebuffer.plist (2015-05-07) [Support]
[loading] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-04-05) [Support]
[loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-07-06)
[loading] com.maintain.CocktailUserLibraryDirectory.plist (2013-05-18)
[loading] com.maintain.ShowUserLibraryDirectory.plist (2016-04-22)
com.microsoft.LaunchAgent.SyncServicesAgent.plist [running] (2014-10-27) [Support]
[loading] com.pia.pia_manager.plist (2016-02-07) [Support]
[cannot] com.splashtop.streamer - to - use .plist (2016-08-22) [Support]
[loading] com.spotify.webhelper.plist (2015-10-24) [Support]
[loading] com.valvesoftware.steamclean.plist (2016-09-10) [Support]
WS.agile.1PasswordAgent.plist [running] (2009-04-11) [Support]
AdobeResourceSynchronizer Application (/ Applications/Adobe Reader 8/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Application of system events (/ System/Library/CoreServices/System Events.app)
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Application of Agent SIMBL (/Library/ScriptingAdditions/SIMBL.osax/Contents/Resources/SIMBL Agent.app)
Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]
Unity Web Player: UnityPlayer version 4.3.5f1 - SDK 10.6 (2014-12-05) [Support]
Default browser: 601 - SDK 10.11 (2016-07-08)
Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]
OfficeLiveBrowserPlugin: 12.3.2 (2012-04-23) [Support]
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-07) [Support]
FlashPlayer - 10.6: 23.0.0.162 - SDK 10.9 (2016-09-16) [Support]
DivXBrowserPlugin: 1.2 (2010-06-30) [Support]
Silverlight: 5.1.30514.0 - SDK 10.6 (2015-07-31) [Support]
QuickTime Plugin: 7.7.3 (2016-07-08)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-16) [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
iPhotoPhotocast: 7.0 - 10.7 SDK (2012-04-04)
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-07) [Support]
CouponPrinter-FireFox_v2: 1.1.10 - SDK 10.5 (2013-05-13) [Support]
SharePointBrowserPlugin: 14.4.5 - SDK 10.6 (2014-10-17) [Support]
ContentUploaderPlugin: 1.0 (2010-06-30) [Support]
JavaAppletPlugin: Java 8 update 25 (2015-07-31) check the version of
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Picasa: 1.0 - SDK 10.6 (2013-12-23) [Support]
SOEWebInstaller: 1.0 - SDK 10.5 (2014-02-03) [Support]
Turn off the lights - Stefan vd - http://www.turnoffthelights.com (2015-07-03)
YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2012-12-08)
Open in Internet Explorer - Parallels - http://www.Parallels.com/fr/ (2015-10-29)
PIN button - Pinterest, Inc. - http://www.pinterest.com/ (2015-07-03)
YoutubeWide - Pedrocc - http://www.pedrocc.com/safari (2010-07-30)
1Password - AgileBits - https://agilebits.com/onepassword (2016-08-24)
AdBlock - BetaFish, Inc. - https://getadblock.com (2015-09-27)
Save on Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-05)
Flash Player (2016-08-29) [Support]
Java (2015-07-31) [Support]
Logitech preference Manager (2015-07-31) [Support]
Mobile backups: OFF
Automatic backup: NON - automatic backup disabled
Volumes to back up:
Macintosh HD: Disc size: 999,35 GB disc used: 503,63 GB
Destinations:
Untitled [Local]
Total size: 5,00 TB
Total number of backups: 3
An older backup: 24/10/15, 05:13
Last backup: 24/10/15, 07:10
Size of backup drive: Excellent
Size of backup 5,00 TB > (disk size 999,35 GB X 3)
15% SDM
10% system events
4% launchd
4% com.apple.WebKit.WebContent
3% mds_stores
Top of page process of memory: ⓘ
1.09 GB kernel_task
377 MB mds_stores
Com.apple.WebKit.WebContent 344 MB
Safari of 246 MB
Iconservicesagent (2) 164 MB
10.00 GB of free RAM
5.70 used GB RAM (2.45 GB being cached)
Used Swap 0 B
Sep 16, 2016, 04:16:34 self-test - spent
13 sep 2016, ~/Library/Logs/DiagnosticReports/suggestd_2016-09-13-171758_[redacted].crash 17:17:58
/System/Library/PrivateFrameworks/CoreSuggestions.Framework/versions/A/support/ suggestd
September 13, 2016, 17:17:07 ~/Library/Logs/DiagnosticReports/Microsoft Outlook_2016-09-13-171707_ [redacted] .crash
com.microsoft.Outlook - Applications/Microsoft Outlook Outlook.app/Contents/MacOS/Microsoft
You have a BUNCH of stuff installed can be attributed to your problem. One that stands out particularly is CleanMyMac. He has a very bad reputation here to cause problems with the Mac otherwise in good health. It is often mentioned that his routines to "clean up" (neither of which is required) can be too enthusiastic and can remove critical system files.
The list of third-party stuff - that has the potential to destabilize your Mac - including SIMBL (a change of system, is really too long to solve the problems. BlackberryRIM stuff occurs also on here as potentially cause problems.
You may need to consider to make a backup complete and up-to-date (of preferably at least two copies) and then erase the HD, reinstall the OS and then just to restore your data.
Re-installing fresh copies of your third-party applications and only install applications that you really need. Always avoid the stuff that is 'clean', pushed, enhance, optimize, etc. your Mac. All a waste of time money. The Mac will look after itself without the need for third-party applications.
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iMAC, slow, gel Applications, beachball
iMAC just 3 years (decent specifications)
Applications of gel even with just the browser in use. 8 GB of RAM seem to be enough... Even CleanMyMac3 does not solve the problem...
Thank you in advance for your help, I don't know what causes this.
EtreCheck release: 2.9.4 (254)
Report generated 2016-02-20 01:04:48
Download http://etrecheck.com EtreCheck
Time 02:29
Performance: Excellent
Click the [Support] links to help with non-Apple products.
Click the [details] links for more information on this line.
Click [delete] to remove the adware.
Problem: Beachballing
Description:
very slow iMAC
Applications of freeze, beachball
Hardware information: ⓘ
iMac (21.5 inch, at the end of 2012)
[Technical details] - [User Guide] - [warranty & Service]
iMac - model: iMac13, 1
1 2.7 GHz Intel Core i5 CPU: 4 strands
8 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 4 GB DDR3 1600 MHz
BANK 1/DIMM0
OK 4 GB DDR3 1600 MHz
Bluetooth: Good - transfer/Airdrop2 taken in charge
Wireless: en1: 802.11 a/b/g/n
Video information: ⓘ
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac, 1920 x 1080
System software: ⓘ
OS X El Capitan 10.11.3 (15 d 21) - since the start-up time: 14 hours
Disk information: ⓘ
ST1000LM024 disk HARD APPLE disk0: (1 TB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Macintosh HD (disk0s2) /: 999,35 go-go (775,69 free) - 111 errors
Drive failure!
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
USB information: ⓘ
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. BRCM20702 hub.
Apple Inc. Bluetooth USB host controller.
EPSON EPSON XP - 202 203 206 series
Reader SuperDrive for MacBook Air Apple Inc..
Information crush: ⓘ
Apple Inc. Thunderbolt_bus.
Goalkeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
~/Library/Application Support/com.genieoinnovation.Installer
An adware file found. [Remove]
Launch system officers: ⓘ
com.apple.CallHistoryPluginHelper.plist [killed]
com.apple.CallHistorySyncHelper.plist [killed]
com.Apple.cmfsyncagent.plist [killed]
com.Apple.scopedbookmarkagent.XPC.plist [killed]
com.Apple.Security.cloudkeychainproxy.plist [killed]
[loading] 160 tasks Apple
[operation] 71 tasks Apple
5 killed process lack of RAM
Demons of launch system: ⓘ
com.Apple.tccd.System.plist [killed]
com.Apple.wdhelper.plist [killed]
[loading] 200 tasks Apple
[operation] 85 tasks Apple
2 killed process lack of RAM
Launch officers: ⓘ
[operation] com.epson.Epson_Low_Ink_Reminder.launcher.plist (2012-05-13) [Support]
[operation] com.epson.ecrp.launcher.plist (2015-06-28) [Support]
[operation] com.epson.eventmanager.agent.plist (2012-05-08) [Support]
[loading] com.epson.ews.launcher.plist (2012-04-19) [Support]
[operation] com.trusteer.rapport.rapportd.plist (2016-01-18) [Support]
Launch of the demons: ⓘ
[loading] com.adobe.fpsaud.plist (2016-01-29) [Support]
[loading] com.macpaw.CleanMyMac3.Agent.plist (2016-02-15) [Support]
[loading] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]
[loading] com.skype.skypeinstaller.plist (2013-08-14) [Support]
[operation] com.trusteer.rooks.rooksd.plist (2016-01-18) [Support]
Launch User Agents: ⓘ
[loading] com.adobe.ARM. [...]. plist (2014-04-25) [Support]
[loading] com.google.keystone.agent.plist (2016-02-19) [Support]
[loading] com.macpaw.CleanMyMac3.Scheduler.plist (2016-02-19) [Support]
User login items: ⓘ
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app) (2016-02-15)
Dropbox application (/ Applications/Dropbox.app) (2016-02-19)
Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app) (2015-11-01)
Skype application (/ Applications/Skype.app) (2016-02-15)
CleanMyMac 3 Menu Application (/ Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app) (2016-01-29)
Other applications: ⓘ
[ongoing] com.Apple.XPC.launchd.oneshot.0x10000001.Google Chrome (2016-02-09)
[operation] com.apple.xpc.launchd.oneshot.0x10000002.firefox (2016-02-19)
[operation] com.apple.xpc.launchd.oneshot.0x10000008.EtreCheck (2016-02-15)
[operation] com.epson.scanner.ica.80992.C922A536-E576-44B3-83A7-611610E7E182 (2016-02-19)
[operation] com.getdropbox.dropbox.16352 (2016-02-19)
[operation] com.macpaw.CleanMyMac3.Menu.72352 (2016-01-29)
[operation] com.skype.skype.61472 (2016-02-15)
Internet Plug-ins: ⓘ
Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-07-04) [Support]
FlashPlayer - 10.6: 20.0.0.306 - SDK 10.6 (2016-02-15) [Support]
QuickTime Plugin: 7.7.3 (2016-01-14)
AdobePDFViewerNPAPI: 11.0.13 - SDK 10.6 (2016-02-15) [Support]
AdobePDFViewer: 11.0.13 - SDK 10.6 (2016-02-15) [Support]
Flash Player: 20.0.0.306 - SDK 10.6 (2016-02-15) [Support]
Default browser: 601 - SDK 10.11 (2016-02-15)
SharePointBrowserPlugin: 14.2.0 - 10.6 SDK (07 / 07/2013) [Support]
Silverlight: 5.1.30514.0 - SDK 10.6 (2016-02-15) [Support]
The internet user Plug-ins: ⓘ
Web of Google Earth plugin: 7.1 (2016-02-15) [Support]
3rd party preference panes: ⓘ
Flash Player (2016-01-29) [Support]
Flip4Mac WMV (2013-03-30) [Support]
Trusteer Endpoint Protection (2016-02-15) [Support]
Time Machine: ⓘ
Time Machine not configured!
Top of page process CPU: ⓘ
8% Google Chrome Helper (5)
4% WindowServer
Firefox 2%
2% fontd
1% kernel_task
Top of the process of memory: ⓘ
1.33 GB firefox
893 MB Google Chrome Helper (5)
796 MB kernel_task
Softwareupdated 475 MB
Mdworker (7) 139 MB
Information about virtual memory: ⓘ
838 MB of free RAM
7.18 GB used RAM (1.56 GB being cached)
39 MB used Swap
Diagnostic information: ⓘ
19 February 2016, 10:51:09 self-test - spent
The report states:
Macintosh HD (disk0s2) /: 999,35 go-go (775,69 free) - 111 errors
Drive failure!
This means that your HD needs to be replaced. Your report also indicates that you do not have a Time Machine backup, before you do ANYTHING backup computer while you can still use an external HD. You can use Time Machine ( use Time Machine to back up or restore your Mac - Apple Support ) or you can use an application such as Carbon Copy Cloner or SuperDuper to create a bootable clone.
You have installed CleanMyMac3 which is considered to be Malware! After backing up your computer, contact the developers of CMM and ask for instructions on how to uninstall the App. Follow the instructions to the letter and uninstall applications. Then run an another report EtreCheck and carefully read any supporting the MWC.
Your report indicates you have installed adware. After you've had the HD replaced (no you should not do it yourself), restore your backup and then follow the instructions to stop advertising windows pop-up and adware in Safari - Apple Support to remove the adware you have installed.
In short, your computer is a mess.
Go forward, NEVER install antivirus or cleaning apps or utilities maintenance party. At are not necessarily the best, and at worst can create a mess of your system. If you follow these simple rules, your system must be running reliable for years:
- OS X updated!
- Never install any cleaning, anitivirus and third party maintenance utilities
- Never download anything of a torrent.
- The rules of Phony 'technical support' / 'ransomware' popups and web pages
-
under windows xp... IE guard suspended and freezing... have you tried several fixes nothing seems to work... am really frustrated with this... dns cache flush... someone can help please
Download, install, update and do a full scan with these free malware detection programs at:
Malwarebytes (MMFA): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/
http://www.Microsoft.com/security/scanner/en-us/default.aspx Security Scanner
http://www.eset.com/us/online-scanner/ eset online scanner
post back with the results and more info:
brand and model of browser, OS, pc and ServicePack, current antivirus?
What was the first question?
Have what steps you taken?
What are your error messages?
-
Windows 7 Professional freezes sometimes - same error message hangs too! Help!
Hello
Windows 7 Professional installed has been suspended or freezing occasionally in recent weeks and would appreciate advice on how to solve this problem.
Some additional details about my situation:
- I've been using experienced PC (a HPw1907v with windows 7 Professional installed) for the last few months, but only the problem hanging or freezing in 3/4 weeks.
- It doesn't seem to be common to the freezing episodes factors - sometimes I run a certain program - sometimes nothing at all.
- When the PC crashes, I can not access the keyboard (Ctrl/alt/delete etc.) but audio will focus on the race.
- The only way to get the PC going again is to pass the thing and the new (I know that's not good for the PC) and when the closing error screen appears it is often frozen (other than the countdown to numbers).
- Sometimes I have to manually restart 2 or 3 times before Windows starts up again (in other words, it will restart but always show a frozen mouse).
- I tried to install a Microsoft performance fix run and he seems to think there is a problem with programs running at startup-, but being not very PC to read and write, I'm not sure what programs to stop execution etc.
- I already looked at several forum posts ""freezes"windows 7", but none of the other users problems exactly matches my problem.
Any advice for someone who doesn't know much about PCs would be greatly appreciated.
One final thought - I wonder if reinstalling Windows can fix it...
Thank you
D
Hello
This problem can occur because some third-party programs resulting in the issuance or the virus.
I suggest you try all the steps from the following link:
Crashes Windows or freezes
http://support.Microsoft.com/kb/2681286/en-usCome back and let us know the State of the question, I'll be happy to help you. We, at tender Microsoft to excellence.
-
Problems after upgrade to Sierra.
After the upgrade to Sierra I have questions. App & external drives are locked after the iMac is off mode 'sleep'. Unable to perform even normal shutdown. After you have reinstalled the operating system, again always get the same result. Updated from El Capitan. My iMac is a 5K, 27-inch retina, end of 2015 with hard drive internal 2 TB & Intel Core I5 3.3 GHz processor.
I had similar problems in the opposite direction. My iMac 27-inch would freeze requiring power and on almost every day, and waking up from his sleep was problematic. Apple tips to the identification of the problem was not practical. Updated for Sierra and the process (forgot why) I've unchecked hard drive put to sleep when Possible in energy-saving and leave ticked avoid computer to sleep when the screen blanks. The combination of the hard drive part uncheck to sleep and Sierra gave me four of frost free days (my record is new so do not even celebrate) but waking up is no longer a problem. Might as well try and see how it works.
-
Mac crashes when you click docking station
Yosemite 10.10.5 running.
Intermittently, when I click on an icon in the dock, my iMac is suspended for anywhere from 10 seconds to a minute or more. Repairing permissions, zapping the PRAM and reset SMC do not help. Any ideas?
Menu-> ForceQuit-choose Finder > Apple, relaunch the Finder.
-
Hi, I need help and would love if you can help. Well my apps don't work I try to open them, but as soon as they they open close I have a windows 8 and tried many things but nothing works.
Hello
What to do if you have a problem with an application
http://Windows.Microsoft.com/en-us/Windows-8/what-troubleshoot-problems-appSince it sounds like a system problem, these should help:
Ways to improve the performance of your PC
http://Windows.Microsoft.com/en-us/Windows-8/improve-PC-performanceMaintenance & performance
http://Windows.Microsoft.com/en-us/Windows/performance-maintenance-help#performance-maintenance-help=Windows-8&V2H=win7tab1&V3H=winvistatab1Windows suspended or freezes
http://support.Microsoft.com/kb/2681286=======================================================
You use a 3rd party antivirus/antispyware/security program? If so many people
can cause performance problems and applications.Check with the support of the system Maker (manufacturer of motherboard for customized systems), their
online resources and the drivers and ask questions in the forums about known problems.
Updating the BIOS , drivers of low level chipset and embedded and separate major
device drivers (anyone who can have an impact on the speed of startup and performance).Note the use of Win Key + X and Win Key + W (to go on the Control Panel, Run and parameters
According to needs). Win + D key calls the office and using Win Key active / disable the office and
Splash screen.Check startup programs.
Right-click in the left lower corner - Manager of tasks
Or Windows key + X - Manager of tasks
Or right click on the taskbar - task managerCheck the Startup tab.
More troubleshooting:
How to perform a clean boot for a problem in Windows Vista, Windows 7,
or Windows 8
http://support.Microsoft.com/kb/929135Other programs to help:
Autoruns - free - see what programs are configured to start automatically
When your system boots and you connect. Autoruns also shows you the complete list
locations of registry and files where applications can configure start automatic settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
Process Explorer - free - find out what files, registry keys, and other objects
processes have open, which DLLs they have loaded and more. This unique
powerful utility will show you even owned by each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx=======================================================
If necessary:
Try to do a "Refresh your PC without affecting your files" (or modification of your personal data
settings) or even a restore. Be prepared to re - install the programs, applications will remain.
And having redundant backups of your files on the disk main hard is always a
good idea.Windows 8 includes special discount methods (keep files and settings) or a reset
(new installation remove all).How to restore, refresh or reset your PC
http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PCHow to create a system image to refresh your PC in Windows 8
http://support.Microsoft.com/kb/2748351How to update Windows 8 and 8.1
http://www.eightforums.com/tutorials/2293-refresh-Windows-8-a.htmlHow to reset Windows 8 and 8.1
http://www.eightforums.com/tutorials/2302-reset-Windows-8-a.htmlI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">
-
Freezes and restarts on 2015 5K running El Capitan iMac and am ready to freak me out
Hi guys,.
If I posted my check and reports being panic, could someone tell me what caused random freezes and restarts on my iMac 5 K - ish, El Capitan running? I am a designer/Retoucher and I am in the middle of a big job, of course.
He went on and off for a few months. I have cleared my startup disk and played fresh OS installs (didn't even use Migration Assistant just to be safe), three times. I installed apps one at a time try to refine what is the cause but could not.
At first I thought it was my mouse Logitech G502 because when I went to an old mouse for a few weeks the problem has disappeared. But yesterday, listening to iTunes via Airplay and working in InDesign, the system froze again.
I wonder if she might be SoftRAID(4) and/or my two RAIDs of 4 external ThunderBay?
Thanks in advance!
Steve
We can take a stab, please publish a report full of EtreCheck, and if we do not see everything that you can post your last report KP.
-
My iMac freezes during a turn on and between two switching user accounts
My 2011 iMac has been crashing for weeks. Usually, it freezes when I turn it on, connect to switching user accounts or user accounts.
I upgraded to Sierra yesterday and I continued using for hours and it was fine.
I turned on today; some of the Apple applications do not work... Mail, App Store, Safari (this is what I tried). Responsible mail application, saw a list of emails, but when I click on a particular message, the message will not load. Safari cannot load a Web page at all (I'm now using Chrome). AppStore cannot load anything too.
I asked for help here before the crash but I was reluctant to share the report of being. Now, I've read about it and understand how it works. The report says "failed".
Appreciate the help of the community. Thank you.
Here's the report...
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-02 18:24:53
Download EtreCheck from https://etrecheck.com
Duration 03:11
Performance: good
Click the [Support] links to help with non-Apple products.
Click [details] for more information on this line.
Problem: Computer restarts
Description:
Crashes when you turn on the machine, or signature accounts switching. It is slow since updated for Sierra. Safari and Mail does not. Safari cannot load pages (Chrome works); See the list of the mails but when click on a particular message, Mail does not load the message.
iMac (27 inch, mid 2011)
[Data sheet] - [User Guide] - [warranty & Service]
iMac - model: iMac12, 2
1 3.4 GHz Intel Core i7 CPU: 4 strands
12 GB of RAM expandable - [Instructions]
BANK 0/DIMM0
OK 2 GB DDR3 1333 MHz
BANK 1/DIMM0
OK 2 GB DDR3 1333 MHz
0/DIMM1 BANK
OK 4 GB DDR3 1333 MHz
BANK 1/DIMM1
OK 4 GB DDR3 1333 MHz
Bluetooth: Old - transfer/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
AMD Radeon HD 6970M - VRAM: 2048 MB
iMac 2560 x 1440
macOS Sierra 10.12 (A 16, 323) - since startup time: less than an hour
ST31000528AS disk0: (1 TB) (rotation)
EFI (disk0s1) < not mounted >: 210 MB
Mac HD (disk0s2) / [Startup]: 999,35 go-go (674,19 free)
Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB
HL-DT-STDVDRW GA32N)
Apple Inc. FaceTime HD camera (built-in)
Apple Inc. BRCM2046 hub.
Apple Inc. Bluetooth USB host controller.
Computer, Inc. Apple IR receiver.
Card reader Apple
Apple Inc. Thunderbolt_bus.
Mac App Store and identified developers
[no charge] 8 tasks of Apple
[loading] Apple 171 jobs
tasks of Apple 92 [performance]
[no charge] 39 tasks of Apple
[loading] Apple 165 jobs
[running] Apple 99 jobs
[cannot] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-07-13) [Support]
[loading] com.google.keystone.agent.plist (2016-07-12) [Support]
[loaded] com.teamviewer.teamviewer.plist (2015-03-02) [Support]
[loaded] com.teamviewer.teamviewer_desktop.plist (2015-03-02) [Support]
com.Trusteer.rapport.rapportd.plist [running] (2016-09-18) [Support]
[loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]
[loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]
[loading] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loading] com.google.keystone.daemon.plist (2016-09-02) [Support]
[loading] com.teamviewer.Helper.plist (2015-03-02) [Support]
[loaded] com.teamviewer.teamviewer_service.plist (2015-03-02) [Support]
com.Trusteer.rooks.rooksd.plist [running] (2016-09-18) [Support]
[loading] com.adobe.ARM. [...]. plist (2014-05-09) [Support]
com.apple.CSConfigDotMacCert [not] -[...] @me.com - SharedServices.Agent.plist (2014-04-05)
[loading] com.citrixonline.GoToMeeting.G2MUpdate.plist (2016-09-24) [Support]
com.spotify.webhelper.plist [running] (2016-10-02) [Support]
iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application (/ Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Request for WDSecurityHelper (Security.app/Contents/WDSecurityHelper.app/Applications/WD)
Spotify application (/ Applications/Spotify.app)
Dropbox application (/ Applications/Dropbox.app)
o1dbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-16) [Support]
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]
FlashPlayer - 10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]
Silverlight: 5.1.40728.0 - SDK 10.6 (2015-11-01) [Support]
QuickTime Plugin: 7.7.3 (2016-09-13)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]
PepperFlashPlayer: 23.0.0.162 - SDK 10.9 (2016-09-15) [Support]
NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-04) [Support]
googletalkbrowserplugin: 5.41.3.0 - 10.8 SDK (2015-12-11) [Support]
iPhotoPhotocast: 7.0 (2014-04-05)
RL Secure Layer plugin: Unknown - SDK 10.5 (2014-02-21) [Support]
CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-25) [Support]
Picasa: 1.0 - SDK 10.6 (2014-03-05) [Support]
UploadManager: Unknown - SDK 10.5 (2015-01-05) [Support]
ContentManager: Unknown - SDK 10.5 (2015-01-05) [Support]
RocketEngine: Unknown - SDK 10.5 (2015-01-05) [Support]
1 - ClickWeather - TWCi - http://www.weather.com/ (2014-09-20)
DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)
Flash Player (2016-08-29) [Support]
Trusteer Endpoint Protection (2016-09-20) [Support]
Mobile backups: OFF
Automatic backup: YES
Volumes to back up:
Mac HD: Disc size: 999,35 GB disc used: 325,16 GB
Destinations:
SUZ_500G [Local]
Total size: 499,76 GB
Total number of backups: 81
An older backup: 2015-07-07 at 17:41
Last backup: 2016-09-15, 16:48
Backup disk size: too small
499,76 GB backup size < (disc 325,16 GB X 3)
photoanalysisd of 209%
4% mdworker (18)
3% photolibraryd
3% coreaudiod
3% WindowServer
Top of page process of memory: ⓘ
Kernel_task 845 MB
786 MB Google Chrome Helper (5)
528 MB mdworker (18)
Finder 283 MB
Photoanalysisd 258 MB
3.25 GB of free RAM
8.74 GB used RAM (4.43 GB being cached)
362 MB used Swap
October 2, 2016, 18:21:58 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-182158_ [redacted] .crash
System/Library/Frameworks/WebKit.Framework/versions/A/XPCServices/com. Apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
October 2, 2016, 17:43:42 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-174342_ [redacted] .crash
October 2, 2016, 17:34:33 self-test - spent
October 2, 2016, 17:20:02 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-172002_ [redacted] .crash
October 2, 2016, 17:19:17 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-171917_ [redacted] .crash
October 2, 2016, 16:55:42 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-165542_ [redacted] .crash
October 2, 2016, 16:54:41 [redacted] ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-165441_ .crash
October 2, 2016, 16:51:15 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-165115_ [redacted] .crash
October 2, 2016, 16:51:14 ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-165114_ [redacted] .crash
October 2, 2016, 12:26:52 AM /Library/Logs/DiagnosticReports/Safari_2016-10-02-002652_[redacted].cpu_resourc e.diag [details]
/Applications/Safari.app/Contents/MacOS/Safari
October 2, 2016, 12:11:33 [redacted] AM/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-02-001133_.cpu_resource.diag [details]
October 1, 2016, 23:49:15 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-01-234915_ [redacted].cpu_resource.diag [details]
October 1, 2016, 23:18:28 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-01-231828_ [redacted].cpu_resource.diag [details]
October 1, 2016, 21:23 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-01-212300_ [redacted].cpu_resource.diag [details]
October 1, 2016, 21:01:11 / Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-10-01-210111_ [redacted].cpu_resource.diag [details]
October 1, 2016, 21:00:51 /Library/Logs/DiagnosticReports/Safari_2016-10-01-210051_[redacted].cpu_resourc e.diag [details]
October 1, 2016, 20:11:06 ~/Library/Logs/DiagnosticReports/Safari_2016-10-01-201106_[redacted].crash
October 1, 2016, 19:35 ~/Library/Logs/DiagnosticReports/WeatherEye_2016-10-01-193500_[redacted].crash
/Applications/weathereye.app/Contents/MacOS/weathereye
Trusteer Endpoint Protection (2016-09-20) [Support]
The following may be useful: https://www.trusteer.com/support/uninstalling-rapport-mac-os-x
It is slow since updated for Sierra.
A part of which is related to the upgraded Photos app. If you have lots of photos (in thousands), it will take a lot of time for it reach to analyze your photo library. The best thing to do is to let him finish, as long as it could be. 1 hour per 1000 photographs as a rough estimate. When it is finally over, the performance of your Mac will be back to normal.
Definitely get rid of "Trusteer" however. As a needless "anti-virus" garbage is still installed on your Mac, it is unreasonable to expect it to work the way it was designed to work. Safari won't work. Mail will not work. A lot of other things that you really need to work just won't work. Please read of effective defenses against software malware and other threats.
DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)
You don't need the Extension Safari DDG, since DDG has been integrated natively in Safari for some time. Select the Safari menu > Preferences > Search and select the dropdown Search engine DuckDuckGo . Then, select Extensions, select the extension DuckDuckGo and Uninstall.
Leaving the current Extension is OK but it does nothing.
Request for WDSecurityHelper (Security.app/Contents/WDSecurityHelper.app/Applications/WD)
I don't know what it is. If you do not either, get rid of it. At least delete your login items.
-
iMac freezes after upgrade to Mac OS Sierra
I have a 27 iMac late 2009 ". After the transition to macOS Sierra, I got freeze about once or twice a day. The only way to get the system operational is again via a cold start. In this case, the pointer of the mouse still works, but otherwise, the system is not responding. I have never had this problem in 7 years using the same material, so a bit of a loss.
How much RAM you have installed? You can check in the menu > about this Mac. Slopes of the Sierra, but barely, with 4 GB, but it really needs min. 8 GB runs correctly.
You can also try Safe Boot mode.
-------
Restart in Safe Boot mode by holding down the SHIFT key at startup. Secure boot is quite slow because the operating system performs some cleanup and verification tasks, so give it time. Once you're completely connected, restart normally.
-
My iMac freezing randomly or at least, I think that, but it looks like especially to freeze when I'm on safari, the word element is it freezes and if I see a video, I can still hear the noise and the mouse moves on the screen, but I have cannot move or click on anything, any who know or have an idea of what's going on
< image edited by host to remove the serial number >
Discuss the beta software in Apple Support communities
You have accepted a confidentiality agreement upon registering for the beta program:
CUSTOMER AGREEMENT SEEDS AND CONFIDENTIALITY
Please read the e-mail you received: Software Apple beta program
The NDA forbids you to discuss beta software issues here or anywhere else. The above two documents describe how to submit problem reports to Apple.
-
I have an IMac running on El Capitan 10.11.6. My bluetooth followed pad has a mind of its own - opening windows and text highlighting / deletion. In addition to this my screen keeps freezing and the spinning ball will appear - I have to hold down the back of the screen to force it to close. This message of the 2 line took almost an hour to type as I have no control on the touchpad.
Hello Kluggerjo,
Thank you for reaching out to the Community Support from Apple. I know how important it must be able to count on your devices work as expected, and I have a few steps that should help resolve the behaviors you see.
I would recommend to go by resetting your management system (SCM) controller. MSC helps control and regulate different material on your Mac, including Bluetooth systems. This article will guide you in this process: reset the management system (SCM) controller on your Mac.
If you still experience the issue after the test, you can test the behavior to a test user. This will help us to determine if the problem is systemic or isolated to your user account. This article will guide you in this process: How to test a question in another account on your Mac user
If the behavior is duplicated to the test user, I'd recommend reinstalling El Capitan. This will not delete your data. To reinstall using the recovery mode, take a look at this article: How to reinstall OS X
If you experience any problems or have any questions, please let us know. The entire community is here to help.
-Best regards
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