Image capture does not load the thumbnails of all the photos detected

MacBook Pro (retina, 15 inches, end of 2013), 2.6 GHz Intel Core i7, 16 GB 1600 MHz DDR3,

iPhone 6 s, iOS 9.0.2

OSX using 10.11.5, running the Image Capture

Connecting iPhone and started the image capture.

Capturing images don't load picture thumbnails.

Left the application here to give time for it to load, but still the same

Exit and restart Capture of Image, some of the miniatures that failed to load previously managed to load, but a lot are all still not loaded.

Exit and relaunch Image Capture, some of vignettes that has not charged the 1st time and instructed the 2nd time, failed to load now. seems to be back to square 1.

Its a hit and Miss sort of thing.

This has been hard for some time already, can't remember how far behind you.

Any advice would be greatly appreciated.

Thank you.

Hey there, at0m87!

Thank you for using communities Support from Apple. I understand from the information you provided, when you connect your iPhone and open picture Capture, there are missing thumbnails. I manage my own photos on my Mac, so I can understand wanting and needing these thumbnails to display correctly. I have a few things you can try to help him.

  1. Eject your iPhone from the computer and stop Capture of Image. Press in and hold the SHIFT key on your keyboard while reopening of Capture of Image again. Connect your iPhone and the test of the miniatures.
  2. Restart your Mac. Stop the Image Capture, eject your iPhone from the computer, and then click the menu  Apple in the upper left corner of your screen. In the menu, choose "restart". When you start the computer, open picture Capture and connect your iPhone. Test the thumbnails.
  3. Look for updates on Mac and your iPhone.

    The following article will help to check and install updates for your Mac.

    Update the software on your Mac

    The following article will help you to check and install updates for your iPhone.

    Update the software on your iPhone, iPad or iPod touch iOS

  4. Check Image Capture thumbnails in safe mode. Eject your iPhone from the computer, and then follow the steps outlined in the article below the link to start in safe mode

    Try safe mode if your Mac does not end commissioning

    Even if the title of the article is not specific to your question, safe mode is always a good step to take. It performs several checks of your system during the boot process, and disables some software that could cause a conflict.

  5. Try the Image Capture in a new user account. The article in the link below will give you instructions on the implementation of a new account, as well as some information as to why this may be useful.

    How to test a question in another account on your Mac.

Have a great day!

Tags: Mac OS & System Software

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