Imation/Apollo Hardrive external 500 GB

I'm still using XP and my computer does not allow me to join my external hardrive.  It appears to start upward, and then disappears.  It is but windows in its great wisdom, decided that he would ignore the device.  How can I fix?  I'm not an expert in computer SCIENCE and non-scientific language descriptions need.



·        Remember to make changes to the system?

·        Your system is able to recognize other USB devices (flash drive, etc.) without any problems?

·        You will see the device listed in the Device Manager?

·        You see an error message in Device Manager or in the system? If Yes, what is the exact error that you are experiencing?

Method 1:

To verify the device in the Device Manager follow the steps mentioned below.

a. Click Start and click Run.

b. type devmgmt.msc in the run box, and then press ENTER.

c. check if the Imation device is listed in Device Manager, otherwise, click other devices, and check if the device is in the list and you see an error code associated with the device.

Method 2:

I suggest to plug the device into another USB port and check if the device is recognized by the system or not, or connect another external device and check if that device is recognized by the system.

Method 3:

I suggest running the fix which is present in the article below and check if the problem is resolved.

A computer that is running Windows XP cannot detect a USB, an Apple iPod flash drive or an external hard disk drive

Thanks and regards.

Thahaseena M
Microsoft Answers Support Engineer.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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