Impossible to download app from Palm app Catalog after update to 1.3.5.1

Everything else works great.  I synchronize with an exchange server, and everything works except the ability to download apps from the app store.

I updated yesterday morning on my way to work and it was only last night, I bought a pay for an app and tried to download it, it would fail.  I get charged by palm for her.  Soon, I got my recipt for it. In any case its details. Since it was the first app I bought the program had connect me to my palm account and add my details of payment etc... With successful, it me back to the app, said now download for free.  I click on her and she flashed a second with the app download and then returned to download for free.  OK before suggest you a stupid procedure I checked for the program to see if it was downloaded.  She had no, no not in the list of software not just anywhere on the Palm.  I called support and had me dance at a snails pace for repair tasks that I already... After 30 minutes, he said that he could afford to elevate to the next level... I could not download any free applications unfortunately they were busy and I was to receive a call back, which was 12 hours ago... OK, I was also in communication with the developer of the program.  I asked it there a way to look at this, he did he contacted their support person... It is said that it was a problem of system with the app store only... I say BS, as I bought three of these phones, I was the only mine updated and when you test other phones that they had no problem.  I also did some research forum outside and discovered that a lot of people have this same problem.  a helpful person has proposed a process to solve this problem, in my opinion, he was the resident expert forum.  the answers were why we would all have this surgery for a new phone.  I just got this day before yesterday and yesterday updated, nothing else installed...

OK can someone tell me if it's can be corrected or does wait for another update of palm.  in the meantime, I go out an application that has already been paid for. Can anyone help?

OK, I took the bet and called support return after not hearing from them for more than 4 days.  I got the first level and provioded them my case number and waited for what they trandfered my call.  15 minutes later, the soft female voice answered... OK calmed me...):

After to talk and ask 1 million on the functioning of the WEBOS doctor, I thank her, hung up and trying to perform surgery...

---

Dr. webos to run properly, please perform the following steps:
Click here to start downloding last for Pixi WebOS doctor.

http://www.Palm.com/us/support/downloads/pre/RecoveryTool/webosdoctor_dl_pixi_sprint_en.html

This will take you to the download screen, click Download.
the next screen will give you the opportunity to test your Java or simply continue.
After clicking on continue, we will be asked to enter your serial number, enter it and click on submit and continue.
the next screen invites you to download now, click on it.
Run the Java and WebOS will work, you first selection is languge, shose englich and click Next.
You will be asked to confirm your languge, clikc the green check mark.
Accept the agreement, click on accept.
On this page click Next.
OK STOP here a the following steps with your Palm.

* Have the USB unplugged computer first.* *.

1. turn off the unit, remove the cover and remove the battery.
2. replace the cover
3 press and hold the volume up button.
4. always hold the volume up button, re-insert the battery.
5. always hold the volume up button, plug the USB cable into your phone.
6. connect the other end of the USB cable to your computer
At this point, you should see a big white USB logo on the screen.  Now you can release the volume up button and continue to run the WebODS doctor.

Let him run and do its thing... at the end it was reload the operating system on your Pixi, the device will reboot, then own allows you to set the language and sign in to your account... they still belongs to you.

They say that when performring this all of your apps, music and any filoes on the USB key will be ereqased.  I found that not to be true, that all my ringtones custome origins were always intacked, even the free Pandora app was still there... Save your pesonal files even when...

After all my accounts resynced, I went to the app catalog, and once more I couldn't dowenload my apps. : )

So alls well ends well... Even if I was able to catch my return Palm, I wish plam support would be a little better on the job and educate front line on the way to explain procedures... (sigh)  I hope that I have never recalled the support...

I am happy with my palm again...

Tags: HP Tablets

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