Impossible to find docs saved as rich text

I use a program to create security for industry documents.  I am allowed to export projects in the following formats for "polishing": pdf, Word and rich text format.  The problems are

  1. I only have Adobe Reader (no ability to edit),
  2. Vista won't let me OPEN the Word doc (says that it's a Word 2003 format and I 2009),
  3. and while the program said that it recorded a file in RTF format, I can not find.  I chose specific locations for the economy & searched my hard drive for *.rtf and found nothing.

I made an online assessment with the tech guy for the software I use (he could see my screen), and he was at a loss on how to view these documents.  It has Windows 7 and had no problem getting the program to do what I can't do.  He thought that maybe that's a problem setting or registry of security with my computer.  I am set up as the adminiatrator.

Do you have suggestions as to how I can solve this problem?

Thanks in advance,

Betsy

Hi Bmvsaucier,

A. Word 2003 documents can be opened in word 2007. Are you an error while trying to open the word document?

B. what program you use to create documents?

Software Adobe reader has no change characteristics; You may need to use an editing software for it.

You try to save the document on your desktop and verify if you are able to see.

Please answer in return.

Bindu S -Microsoft Support

Tags: Windows

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