Impossible to get Vista Home laptop to connect wirelessly to C6380 printer

Hello

I bought a Photosmart C6380 and I think it is an easy task to connect to this printer boy I was wrong! I have been successfully connect this ptinter to my ASUS router/switch and could print from my XP Home Office, this computer is connected to the router with CAT5e cable. What I can't do is get this same configuration on my laptop VISTA home. I'm sure that the laptop is connected to my network (pourrait borwse the internet, was ping my office) but I couldn't ping the IP address of the printer C6380. It is not surprising that the HP software provided has not found all devices configured on the network.

What I have tried is the following:

1. I could ping the IP of my laptop VISTA Home from my office and I could also ping the IP address of the printer and printing is successful.

2. I could ping the IP address of my desktop XP Home from my laptop VISTA Home, but from here, I could not ping the printer.

3 disabled the firewall on the VISTA laptop, I still could not ping the printer (Destination unreachable)

4. updating to version 12 of the HP software and did all the updates from HP. Tried to find the printer, as before, the HP software could not see device at all. Ping the IP address of the printer came with the same results.

5 disabled IPv6 on VISTA NIC, Ping the printer, the same results - inaccessible destination.

I think I did everything what a sane person would not to analyze this problem without resorting to trace on the network packets. Is there something else I could try - something I've missed here? I'm not accusing VISTA Home right now! Looking at this forum, there seems to be a lot of problems related to wireless to VISTA - is that correct? (This may be down to the chipset wireless laptop?)

Kind regards

Chris W

Hi there is WiFi Guy,

Trying to navigate between the parameters of 'isolation of user' in the wireless configuration, I noticed that for some reason any which parameters would remain unchanged or registered. I tried different settings, and there is no change at all! I did not understand why it is thought that there is an error with the wireless router. So I tried firmware updates (but none is available from ASUS) and even considered going with the OpenWrt firmare. But before we go down that road it dawned on me that the update of the page could be due TSE incompatible browser. Then I opened to the top of old trust Microsoft IE, instead of Google Chrome that I used to try to change the settings, down-and-here's the wireless settings page is not what I saw in Google Chrome! "4 X" and is therefore "user isolation. So i unchecked 'isolation of user,' the settings saved and restarted the router's wireless service. Now I can ping other wifi devices even the printer to my wireless laptop!

Tried my luck, installed the software provided HP and now the SW can detect the printer on the wireless network. Yes!

So it is a lession: somethimes it's the room the less obvious technology that you take for granted is in fault and nothing complicated at all!

Thanks for your help!

Chris W

Tags: HP Printers

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