Impossible to not scan - no computer found

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• HP Officejet Pro 8600 Plus: HP Officejet 8600 does not scan to computer more - after having moved from the House

  Equipment:

  HP Officejet Pro 8600 more

  MacBook Air mid 2011

  Mac OS X Lion 10.7.5

  ASUS router DSL - N16 (new)

  I moved home and brought my computer and printer with me. I chose a new access provider and sent the new router.

  My old House my computer and the printer/scanner worked fine. Now set up at the new House and I can print but it won't scan. The computer and peripheral HP are connected to the router. I uninstalled all the HP software and reinstalled. On the front of the printer if I select Scan of the computer he says not 'found computer.... ' Make sure that the feature is enabled"using the HP utility. But in the HP utility there is not the option "Scan to Computer" more. I used to be able to scan to the computer to the printer, and I used to have a scanning tab in system preferences / print and scan - but not more!

  Details of what I tried:

  1. Uninstalled HP software.
  2. System preferences / Print & Scan - removed all printers.
  3. On the front of the printer: you click Network and disconnected.
  4. Off, computer, printer and router.
  5. Tour of router on. The printer is turned on.
  6. Used the wireless configuration wizard.
  7. Chose my router - "Found WPS router".
  8. The router WPS button is pressed. 'Network connection' 'successful connection' (n.b. left wireless live 'Off').
  9. Turned computer on - check the connection to the router OK.
  10. System preferences / print and scan - Add printer. He sees my printer - I select this one.
  11. Option to download and install the software of Apple-selected.
  12. Printer appears in Print & Scan-Idle / green spot. There is a print tab and a scanning tab.
  13. Click on the power levels: "Information not available". Click the HP utility: "unable to communicate with the device selected. Try to print: "the printer is not connected.
  1. Go to support.hp.com/gb-en/drivers - type in the printer model.
  2. Download the installation software "HP Officejet Pro driver software and full functionality" version 12.23.0. Save the dmg file.
  3. HP download and install the wizard downloads files on computer. Click on dmg download, double click on HP Installer.app.
  4. Click the HP Installer dialog box. Ignored HP ePrint offer.
  5. "Select the device you want to install" - no device is listed. Click on «my device is not listed...» "and"continue ".
  6. Select model device drivers - 8600 network / wireless Officejet Pro. Installation options: checked HP recommended software and additional software.
  7. Software installed with success, but still need to configure the device. Press to continue.
  8. Device not shown yet. Add device manually, using the IP address of the printer. Printer is displayed.
  9. 'Add the Print Queue' box - must add the printer to the system by using the "add a printer".
  10. Click IP in the toolbar. Protocol: HP Jetdirect - outlet. Enter the IP address of the printer. "Print using" field shows my device. 'Add '.
  11. Back to the installer - congratulations! Successfully installed.
  12. Utility HP ok - prints ok.
  13. On the front of the printer: select Scan / scan to computer: «no Found computer...» Make sure that the feature is enabled. Mac OS X: open utility HP. Under scan settings, click Scan of the computer, and then make sure Enable Scan to computer is selected. »
  14. In the HP utility, there is no "Analysis settings" or "Scan to Computer". There is "scan to E-mail and"Scan to Network".
  15. In the system preferences / print and scan - it doesn't have the printing tab and the tab analysis (see 12 above)
  16. Check the built-in Web server. Wireless status is connected. On the scanning tab I can Webscan to computer (but only 1 page at a time - not good for multi-page documents!)
  17. Try Apple Image capture - no devices specified in the list of devices.

  Hello

  First, make sure you have the latest firmware installed as follows:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8600-plus-e-all-in-one-printer-series---N911/4322915/model/4323647/document/c02919168/

  Then, try the following:

  1. Of the printer, click on the right arrow / left and press the ion of the configuration of the printer.
  2. Select Network Configuration.
  3. Select direct Wireless Configuration.
  4. Ensure the Direct wireless is enabled and take one step of his password if such a value.
  5. Click on the WiFi icon from your Mac and connect to the SSID 8600 spirit "live / Print" in its name.
  6. Go to System Preferences > print and scan and click on the plus sign to add the printer - you see it listed as Hello via the direct wireless connection?

  Please let me know the results, if it not listed as Hello with Direct wireless, which clearly show that the new router interrupts the multicast connection, this is the same as the connection through a different router.

  On your screenshot, it seems that your router do not transfer packets to multicast to the need...

• HP 4500 ENVY: I have a HP ENVY 4500 and impossible to activate scan-to-computer.

  I'm unable to scan documents on my copier/printer/scanner. I did some troubleshooting by entering the IP address in my iPad that I was instructed to do and told me that the "scan-to-computer" function had been disabled. But I can't understand how to re-enable the feature "scan-to-computer". All other features of my HP ENVY 4500 work correctly; the scanner is the only thing that I can't go to work. When I try to scan anything that a message appears on the printer screen that says: NO COMPUTER FOUND Make the printer software is installed on your computer, and that "Scan to Computer" is selected.

  Hello

  Scanning to a computer from the front panel to scan to a computer with Windows or Mac OS X, not a Tablet as I understnd of your information.

  Since iPad you can scan by launching the scan from the HP AIO Printer Remote app, not the printer itself.

  You can follow these steps to scan from a mobile device:

  http://support.HP.com/us-en/product/HP-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/document/c02486319/

  Kind regards

  Shlomi

• Officecjet 8600 Pro: can not scan to computer

  At the printer for a few years. Started by, scan to computer worked.

  Then it would work after a reboot of the pc for a period of time before stopping.

  Now, I can not work at all.

  I * think * this is part of an update of the firmware, the printer automatically.

  Attempt to activate scan of the computer in the HP utility, it says 'Communication error. Impossible to comminucate with device.

  However print and scan from the pc works fine, so the printer communicates. In addition, utility HP can see other things such as ink levels.

  Suggestions welcome.

  Hey @Ian_O,

  I see you encounter some problems with the scanning of your Officejet Pro 8600 e-all-in-one printer to your computer Mac OSX 10.11. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If the printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the control panel and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, Hewlett-Packard and run Uninstall HP.
  6. Restart your Mac.
  7. Download the latest drivers by clicking on this link.

  At this point, you should be able to print and scan. If you are unable to scan, please let me know how the printer is connected to your Mac and I will be able to help you further.

  Please let me know the results after following the above. If you are able to scan, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Deskjet 2050 Scanner not Scan to computer

  Product: HP Deskjet 2050 J510 of all-in-One (I don't know if it's a J510a or a J510c)

  OS: Windows 7 64 bit

  Error message: "Communication scanner cannot be established.  If make sure that your product is powered, check the connection and make sure that your network is working properly.  If these conditions are correct, restart the product and try to scan the image.
  If you have installed it printed by IP address, you may need to update the IP address.  Use the IP address update for this printer start menu entry.
  If you are running a software firewall, it can block scan communication.  Please visit www.hp.com/go/wirelessprinting for help to configure your firewall.

  Changes to the system before the number: None.  Literally, Nothing has changed on my computer.

  I had this printer/scanner for five days.  It scanned perfectly fine for the first three days.  And then I left it for a day.  When I went to use it today, it would not scan, which gives me the error message above.

  The device is connected to the computer via USB.  It prints perfectly fine, so I know that the computer can communicate with him.  It will be perfectly fine copies, so I doubt that something is wrong with the scanner itself.  I have a theory it is drivers or do magic program scan.

  I turned the unit on and off, disconnected and reconnected it, I tried to plug the USB cable in every single port on my computer, restarted my computer many times, uninstalled and reinstalled the drivers and programs from the CD-ROM of original installation and on the HP website for driver downloads.  I tried J510a both J510c driver downloads.  I scoured the internet for some kind of solution and found none that I have not already tried.

  I feel that I have tried every possible difficulty.  However, clearly I did not, because nothing has worked.

  I'm at my wits end.   Can someone help me out here?

  Thanks in advance...

  Hello pcwizard,.

  I used the Print and Scan doctor, and I was able to scan and copy.  The problem is that I don't know if this solution will last.  The first time I experienced these problems, the convenience store should check the firewall settings.  I did and allowed the printer using my firewall.  He scanned well, but next time I want to use it, it does not scan. Then, the store said to turn the printer off and then on again and check all connections.  I did and it scanned and copied at the time.  After that, it is to uninstall and reinstall, I did and it has digitized correctly only once after.  And finally, printing and the Scan doctor who recommended connect the printer directly to a wall outlet.  That solved the problem for now and I hope it will stay resolved.  Thanks for your support anyway.

• scanner HP not scan to computer hp

  my hp 8600 printer/scanner pro desktop will not scan to my computer for MY SCANS.  Just like a picture.  In addition, when I try to do it from the screen of the printer, it is said that he can not find a computer to send it to.  Yet, I can get importing photos from the side of the computer.

  Your message was incorrectly displayed in the Feedback forum.  I moved it to the windows 'Hardware and drivers' forum where the printer/scanner issues are on the subject.  When the validation, always include your version of Windows.

  My advice is to check the forums to support HP (starting at http://support.hp.com/).  This is the best source of answers to your question.

• Wireless HP Office Jet Pro 8500 - can not scan to computer

  I use a HP Office Jet 8500 Wireless and cannot "scan to computer".  When I select "scan to computer", I get a message (on the face of the printer) that says "refer to device documentation to troubleshoot issues.   I did everything in the troubleshooting guide, even if they do not address my problem, but anything done without success.  I am running Windows 7.

  Any suggestions?  Thanks for the help!

  Robin

  Destin, FL

  Hello Robin,.

  Thank you very much for your answers and your efforts! My sincerest apologies for not knowing that Windows 7 Professional 64 bit rested not with the tool! I learned something new from you and thank you so much for this!

  We can try level 3 or 4 uninstall manually, instead of running the tool. I understand that the tool would be the easiest method. Here are the steps for you.

  There are 2 ways you can run levels:

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open "Computer", and then right click on CD drive and open

  3 open the Util folder

  4 open the CCC folder

  5 If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. perform a clean boot

  9. run the download to reinstall the printer ( HP Officejet Pro Full Feature software and driver )

  If the software has been downloaded and extracted the download of the driver for your system:

  1. click on start and type %temp% in the search box, open the folder

  2. Locate and open the folder starting with 7z (example: 7zS2356) (if there is more than one, choose the most recent folder)

  3 open the Util folder

  4 open the CCC folder

  5 If you have an HP computer, run the L3uninstall.exe. If you have a computer not HP, run the L4uninstall.exe

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. perform the clean boot

  (9 download drivers and full software features HP Officejet Pro Full Feature software and driver )

  I really hope that does the trick!

  Happy Thursday

• HP Photosmart 7510 not scan to computer (MacBook Air)

  Hello

  I have a HP Photosmart 7510 connected wireless to my home network and I can't select my computer when parsing the list for the computer on the printer.

  I use a MacBook Air with OS X 10.8.2

  I've updated all my drivers, reinstalled the software and disconnected/reconnected to the network several times.

  I can print to the 7510 my computer.

  I can scan the 7510 using the HP software on my computer

  I am unable to find 'activate Scan to Computer' in the settings on my computer (and all instructions on this Web site are for Windows)

  We organize also several computers window on our network, and these show all in the analysis of computer selection and can be analyzed successfully to. (without going through the HP software installed!)

  What is missing for me to scan to my computer? Scan to other computers is not an option (for reasons of confidentiality) and scanning the computer is also not ideal, because I bought the printer for the analysis of it infrastructure.

  Thank you

  Emma

  Hi Emma,

  If the Scan of the computer does not appear under the HP utility, more liekly something went wrong in the HP installation wizard.

  Try these steps and let me know if that can help you:

  First reset the system as follows:

  * Be aware that reset the printer system will eliminate any existing queue and reset all custom settings driver.

  Click on the Apple menu and then click on System Preferences.
  Select Print & Scan.
  Right click (or Ctrl + click) your product with the Printers list in the left panel and then click on reset printing system.
  Click OK to confirm the reset.
  Type your user name and password.
  Click OK. The printing system resets.

  Then, go to Applications\Hewlett - Packard\Device Utilities and follow the HP installation wizard.

  Now open the HP Utilitiy and search the computer Scan in the scan parameters section.

  Kind regards

  Shlomi

• My 5510 not scan to computer. It is said that it is not connected.

  I have a 5510 all-in-connected to a HP with Windows 7 computer.  The printer will scan to print, but will not scan to the computer.  I downloaded the 'Doctor' program, but it didn't fix the problem.

  Hello

  What is the Officejet 5510 or Photosmart 5510?

  Is it connected to the network of yyor via USB or via the network?

  You can run a scan of the software on your PC (under start > all programs > HP) or is there a specific error message?

• All-in-one HP Photosmart C6280 not connected to the internet, and can not scan to computer

  My HP Photosmart C6280 all-in-one not connected to the internet, and can not scan to the computer.  I got it for a few years and must plugged into my Macbook to print, but now I want to use it to scan photos directly to my computer.  Can someone help me to do this?  Much appreciated!  (Not sure where are my original softward records!)

  Oh, OK, well this isn't probably the problem, but for good measure, you should get the latest version of the software for your printer from the "support & drivers" link at the top of this page.

  In the meantime, we will reset the printing system:

  -Go to System Preferences > Print & Fax
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Top of the window, Select the default tab . Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• Photosmart 6520: Can not scan to computer

  I can scan is no longer on my computer. I have a message to ensure that the "Scan to Computer" is selected via the printer software. Where can I find it. Printer works fine.

  Hello

  Thanks for the additional comments.

  You can always try our suggestion.   In order to enable the analysis of calculation, you need to install the FULL features software, then by activating the "Scan to computer" as shown.

  Hope that helps

  Thank you.

• Can not scan to computer w/new HP Photosmart 6520

  -New HP Photosmart 6520 was installed 2 days ago. ePrint successfully as well done. I can scan to an email via eprint, but cannot parse the document to my computer. The message of the printer tells me there is a USB connection error.

  -J' quit and connected a new USB cable and still nothing!

  -Also, I see that in my programs that the only thing listed in the HP 6520 folder series is the product of the studies and nothing else.

  -Is the reason why I can't scan to computer?

  Hello

  Please turn on your computer (Windows) computer analysis:

  (a), double-click on the icon on the desktop.

  (b) select the Scan of the computer,

  (c) click on Enable

  d click OK/apply.

  You can also click Start with Windows.

  Kind regards.

• D110B what all In One not Scan to computer

  Hello - when I try to scan to my computer I get an error message that says: "Error Scan - scan try PC" then I tried to scan my PC using Windows Fax and Scan and the error message says "no scanner detected." I got an error message that the there is a problem with the driver so I tried to download the driver software and it tells me that the file is not found. I contacted Dell and HP and no one can solve the problem. Hope you will be able to help

  Hi Mike, I used the work around and it worked very well.  Thanks a lot for your help and your time.

• HP C4780 will not scan to computer

  I spoke with HP for more than two weeks my new printer not scaning to my computer which is a brand new Dell bought may 1.  I'm frustrated as * with no solutions.  As I looked on the forums of Dell and HP forums, it seems that HP has a problem of reall with this problem.  Has anyone else had this and solved the problem?  I am ready to return to the store.  My nerves are leached.  All I get are they sent my problem to their advanced technicians.  So how long should I wait?  Promised are really old here. Any input would be greatly appreciated.  Thank you!

  Who ever you are, you are a 'Holy '!  I can scan my stuff to the computer through Windows Photo Gallery why 'big' wigs at HP could not tell me it is beyond me after weeks of trying to kill the printer.  I don't think they have their software upgraded to work with Vista, if you ask me.  But thank you very much for your help.  Judi

• not scan to computer

  my printer Photosmart Preium print-Scan-Copy will scan is no longer at the computer.

  Mac OS - recently upgraded to Lion and it would solve the problem, but there is no hope.

  I checked the updates, but he says that I am up to date.

  Can someone help me find this function?  THX!

  Hello

  I'm sorry to inform you, scan from the front panel is no longer supported in the use of Lion.

  You can only scan using the methods provided by the above-mentioned documents.

  Kind regards

  Shlomi