Impossible to print via USB using my iMac running 10.6.8 Officejet 4635

I bought this printer all in one HP Officejet 4635 yesterday and are unable to print via USB.  I have an iMac running OS 10.6.8.  Until I'veI tried all of the suggestions that I could find on these forums (ex: downloaded the latest driver, disconnect/reconnect the power to disconnect/reconnect usb, delete and 'Add PRINTER' again, etc...) The computer does not recognize the printer, but displays "Unable to send print data" after I click on print.  I know that the printer works very well because I was able to send the document directly to his personal email address.   Help, please!

Hello! Welcome to the @DanLA forums

I have seen your post about how you can't use your Officejet 4635 with your iMac running 10.6.8. I understand that you have already tried troubleshooting, so please ignore all the steps that you have already tried in the list of my own suggestions below. If you still can not connect then, think of give us a call. I'll leave the details below.

  1. Mac OS X: how to reset the printing system
  2. Repair disk permissions
  3. Restart your Mac
  4. Reinstall the complete driver: 4630 Officejet HP e-All-in-One Printer full feature software and drivers series
  5. Try another USB cable
  6. Look for an update of the Firmware: get the latest Firmware and updates
  7. Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help.

Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

Good luck!

Tags: HP Printers

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