Impossible to remove/reinstall Photosmart 5520

HP 5520 worked perfectly and was printing directly from Word documents.  No known problems with anything on the computer.  When I clicked on the 5520 icon that allows to choose functions, rather showed me the screen "install new printer.  After several tries, I decided to uninstall/reinstall the software.  I was not able find the program to uninstall HP and used Advanced Uninstaller.  However, 5520 not all files have been removed.  I tried reinstalling the software (Win 7) to a USB connection to the printer.  At the prompt to connect the USB cable, nothing happened.  I tried "install later" and got the same result.  I have only 1 computer, printer and an internet connection.  Help!

Hi there johnbidet,

I noticed your post on the issues you had with your Photosmart 5520. I have some suggestions and things to try to help I hope so!

First of all, to test the equipment by making a copy of the printer. If a copy works fine, test printer OK and we can move on to troubleshooting software.

Follow a method of this guide to uninstall the printer the printer software uninstall, restart the PC, perform a clean boot, stop, repeat, disable your security and your firewall (disable and Re-enabling your software firewall in Windows) and run the installation again. If a fails, try both methods:

1. HP printer install wizard for Windows

2. HP Photosmart full feature software and drivers - download

I hope this works!

Have a nice day

Tags: HP Printers

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    Hi @StuartY123,

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    Published by Mr X-23source.

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    NOTE: This problem may be caused by problems with the ink cartridge print head or with the printer ink system.

    If you have completed all the above steps and your product still has a problem, the printer service.

    Contact HP for service in all countries except Asia-Pacific.
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    Hello

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    Hello-

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    Hello

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    Remove the printer in Control Panel > printers & devices.

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