Impossible to save the scan on Officejet 4500 Wireless All in one
I use a MacBook Pro and recently upgraded to OS 10.9 mavericks. Since then, I am unable to save the scans. Wireless printing functions like photocopy. I am able to see the image on the computer, but can not save even though the dialog box allows me to choose where the analysis is saved. HP does not have any software support for this problem.
Hi omarkhayyam,.
Here are the drivers - OS X 10.9 Mavericks and HP Photosmart 5520 e-all-in-one software full functionality, download and save a copy on your iMac, then install.
I hope it works for you. Keep me posted.
Thank you
Tags: HP Printers
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Hello lstoneham,
Welcome to the HP Forums.
I see that you have a problem with the installation of the printer to your computer Windows 8.1.
I have a few steps we can try to solve this problem of troubleshooting.
I'll give you a series of documents and tools to use to remove the old software and drivers as well as the updated software and drivers via a download.
First of all, please make sure that you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.
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The first link, I will give you is for HP Officejet software and driver removal utility. Please save the file to your desktop as it creates it's own icon. It will be easy to find when the download is complete. Double-click the new icon and follow the instructions.
Once the uninstall is complete, reboot the computer.
When the computer is powered on, please go and disable the firewall or anti anti-virus until the relocation is complete.
The next step, we are going to do is download and register HP Officejet full feature and driver software on the desktop. This will still create it's own icon.
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If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.
Thanks for your time.
See you soon,.
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