Impossible to scan. Our computers do not scan at the choice.

I have an IMac OSX V 10.9.92 running

HP Officejet 6500

I am able to print the wirelely although the network

Problem

I push the scan button and the irequest to choose a computer dosnt register either of our computers.

Help

(We do not use fax for the moment not sure if there is a problem)

Hi Hazelathome,

Welcome to the HP Forums! I see that your HP Officejet 6500 cannot analyze with your IMac OSX 10.9.92 running. I'm happy to help with this problem!

Currently, there is no comprehensive software features for 10.9.92. However, please take a look at this page for a workaround on the way to analyze. OS X v10.9 Mavericks: installing and using the printer on a Mac. Scroll to the frequently asked Questions (FAQ) and click on how to scan with the Apple software update driver.

If you need the specific guide for your printer, please answer with product/model number of your printer. To find product/model number of your printer follow the instructions in this link. Find your model number of the HP product.

Hope this information helps you and have a great day!

Tags: HP Printers

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