Impossible to toggle restrictions

When I go into the settings, it says that the restrictions are turned off, but when I click on the restrictions, everything is gray and I can't activate the restrictions. For this reason, I can't use the App Store.

< image published personal information >

You have a profile that is installed on the iPad (it's your iPad, is not, for example, iPad a school?) that block you the activation of restrictions?

I asked guests to remove your image because it contains your iCloud id

Tags: iPad

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