Impossible to update 6500 has more

I have an Officejet 6500 has more than I bought the news about six months ago. I found that I can't update the firmware either wireless or USB. I spent about 3 hours on the a HP technician who was not able to solve this problem. This question has been sent to a higher level of HP support. I'm waiting for the return of their appeal. Someone have this problem with their Officejet 6500 has more? Have you found a solution.

Has ever received a response from the level 3 support. Given that the HP support was not able to find a solution, I asked a replacement printer. It gave me the possibility of a replacement of 6500 or a newer model, Officejet 6700. I accepted the 6700. He should get in a few days.

Tags: HP Printers

Similar Questions

  • How to print from my ipad to the officejet 6500 has more?

    I read that there may be something else than necessary. I want to print directly to the Officejet 6500 has more. Apple said ths is an Air Print printer able to do this. I don't take this monster out of the box until I know he will do what I want without a lot of trouble. Thank you.

    OK, so you were talking about requiring the update.  It is difficult to say that all depends on if it came with the new firmware or not.  It is not really relevant, however, because it will be updated as soon as Web Services.  This process takes a few minutes.  There is no computer necessary for the update of the firmware as long as the printer has internet access (which is directly connected to a router via ethernet or wireless).  Yes, a connection ad hoc, you will be able to print from the iPad, but you can use its 3 G connection instead of through your router.  It can only support a single WiFi also.  Go ahead and set up the printer and keep me posted on what happens.

    BTW - what is the problem with your PC that it cannot access the internet?

  • HP 6500 a Plus: HP 6500 has more won't copy

    This old all-in-one device has served reliably for many years until today.  It prints and scans but won't copy glass.  I unplugged the wall for 30 seconds and then tried a second time with the same results.  Help!

    Hi @nsbguy,

    Welcome to the Forums of HP Support!

    I see that you have problems of the flat bed scanner glass copy on your printer HP Officejet 6500 has more. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I understand that this printer has been very reliable for you, which is nice to hear. I see that you are able to print and scan, but they are not able to copy from the glass. I guess that when you scan using the ADF?  If the printer is capable of scanning, it should be able to copy.

    To try to determine the cause, I will need more information.

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    • What happens when you try to copy?
    • What is the error message that you receive?
    • Are you getting what output it, or is it empty?
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    • Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

    I would also try to update the firmware of the printer. Click here to download it.

    In the meantime, to help determine the cause, try the steps outlined in this document, HP Officejet 6500 has e-all-in-one printer series (E710) - copy and Scan outputs are completely black.

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

  • HP Officejet 6500 has MORE E709a double SIDED AUTOMATIC printing

    Hello
    My HP Officejet 6500 a PLUS E709a printer allows you to print automatically on both sides and now I have to do it manually. I tried to implement the duplex preferences automatically and the option is no longer there. I use a Windows 7 operating system

    It is now more clear...

    The HP Officejet 6500 has more (E710n) provide automatic duplex printing.

    For some reason, you have a different printer driver to a different model which do not provide for printing automatic duplex (HP Officejet 6500 (E709a).

    Be sure to remove the existing of the 6500 E709a by right clicking the icon. then click on remove the device and restart the PC.

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    Make sure to remove the installed printer software HP through the control panel > Profgrams and features > uninstall a program.

    Then download and install the appropriate software below:

    http://ftp.HP.com/pub/softlib/software12/COL34830/MP-86366-3/OJ6500_E710n-z_231.exe

    Kind regards

    Shlomi

  • HP Office Jet 6500 has more scan to desktop

    I have a HP Office Jet 6500 has more with a Scanner. The printer works ok and I can run it from an icon on the desktop.  However I can understand how to get a workable icon to the scanner link.  I have recently installed Windows 8.1

    Yes, I can reach him through 8.1, but it has a different, less flexible interface.  I also get assistance from HP print and Scan doctor.   But it's a lot of time. Help please.

    Hello Krajewskit,
    Welcome to the HP Forums.

    It seems you are trying to find an easier way to access the scanner for your printer software after upgrade the computer to Windows 8.1. I will try to help you with this.

    Condition that after update the software of the printer is still installed and working properly, there should be some options to make it easier to use the HP scanning application.

    You can if you want to uninstall and reinstall, here is the link of the software: HP Officejet full feature software and driver.

    Provide the software is installed correctly, you should see an icon on the desktop that resembles your printer. If you click on this (called the HP printer Assistant), it will open a window where you can access the scanning application from. If it is not on the desktop, you can check you printers folder for the same icon. The software is not installed correctly, if it does not work.

    You can also add the HP Scan application directly on the desktop.
    to do this go to the screen type start 'this PC' or 'Computer' you should see an icon developed for either clicking on it. From there, go towards the local disk (c :)), now in the program files (x 86), find the HP folder. Once here, there should be a folder for your printer, open that folder. There should be a 'bin' folder that opens. Here, you should see an icon for HP Scan. Right click on that, and you should have the ability to send and then create desktop shortcut. This will give you what you are looking for.

    Hope that helps you out, please post on the Forums of HP.

  • Problem with Officejet 6500 has more wireless on my Mac running Lion

    I just got the Officejet 6500 has more. I was able to make it work with my HP PC Windows XP (would not work with the radio, but it's probably a problem with this computer - connected very well with USB). But I don't see the option to add it on my Mac (main computer) running OS Lion. I'm completely updated on Mac software. I see my other printer as usual (also a HP) on Mac.

    Tried to reboot several times. I looked on the HP site to various articles and it seems that I might need to make an update of the firmware on the printer, but when I downloaded the software (on the PC), my printer is gray and so wouldn't let me - or does not need the upgrade. Then. I can't see the printer on the Mac and don't know what else to do. Ideas? Thank you... Is the printer on my wireless network - I can not see the IP address and others.

    I don't really know exactly what I did - added to the printer with its IP address and manually the software (added name - I also had a HP update tonight for the printer software, but that only did nothing), then printing I tried and it still would not work.  I used the adjusted IP address, which I found on the dashboard of Verizon. And for some reason, once I put that in manually on the printer, it remained there, even when in desperation I tried to put it back the "detect network" setting. Sorry - but this is not quite logical or in the order.

    Also, I restarted the router, then the printer. Somewhere among all the things I tried, to my amazement, it finally worked! At first, I saw the IP address as the name of the printer (which I had entered it), and then he asked to be changed to the actual model. I did it and it now seems to work. Here, I could tell exactly what I did, but perhaps in what I wrote, you will get a glow and know WHY it worked?

    I wanted to thank you again for all the time you spent to try and help me get this working. It is really really REALLY appreciated and I definitely click the congratulations for you! Thank you very much!

  • OfficeJet 6500 has more will not print black - Solution

    My 6500 has more do not print black even with new cartridges.  There is instruction to Reset to solve this problem for the 6500, but reset instructions do not work on the 6500 has more.

    How to reset the 6500 has more

    Thank you

    I paid $20 to HP for this information.   They said that the secret to getting the Menu support isn't on the web for the 6500 has more printer.

    My printer has stopped printing black, even with a new black ink cartridge.  I've had the printer for the last 4 days guaranteed when this happened.  Was on my second or 3rd Xlarge black cartridge.

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    1. remove the cartridges

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    3. clean the contacts of the cartridge with water and cloth.

    4. clean the contacts and all other surfaces on the Cartrdge support with water. mine has all backen up with ink - it filled the sink with black water.

    5 clean the contacts copper this interface for the cartridge door of the printer. . These were covered with of ink too.

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  • Why my hp officejet 6500 has more printer take ten minutes to four pages of fax?

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  • Windows 8 does not support HP Officejet 6500 has more

    Dear all,

    My operating system is Windows 8, however, when I install the HP Officejet 6500 has more, I'm unable to install the printer driver. The error message "the operating system is not supported".

    I would also ask HP to meet this emergency request.

    Thank you

    George Tay

    Hello

    Where do you find the printer driver? From the CD? I believe that the CD is released before Windows 8. This can help:

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    Kind regards.

  • OfficeJet 6500 has more - black print cartridge will not print - other colors will be printed

    OfficeJet 6500 has more the black cartridge will not print.  I put in a new cartridge, so it is there

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    printing, black has slowed and now does not work.

    I called technical support.  Megan has been very helpful to me through the steps to

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    has ordered a new printer, the 6700.  I appreciate the help of Megan and will be happy to

    have a new printer.

  • OfficeJet 6500 has more - copy

    How can I copy from an original two-sided and a double-sided copy?

    Hello

    The Officejet 6500 has more provide the duplexing only.

    The duplexer to this model provides no ADF Suplexing options.

    You can find the specifications below:

    http://www.shopping.HP.com/webapp/shopping/store_access.do?template_type=product_detail&product_code=CN557A%23B1H&JumpID=oc_r1002_usenc-001&lang=en&cc=us

    SS, maybe you'll see, impressions recto only are provided.

    Kind regards.

    Shlomi

  • OfficeJet 6500 has more printing problems

    My Officejet 6500 has more (model CN557A) is connected through the USB port.  My operating system is XP.    I can scan my computer, I can copy and print from the printer control panel, but I can't send anything to print from my computer.  This problem just started about 3 days ago.  I tried troubleshooting but I have not received the case.  I did not add new programs, and I have 194 GB free on my hard drive.

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  • How to set default COPY for HP Officejet 6500 has more quality DRAFT?

    How can I set default COPY quality to the PROJECT for HP Officejet 6500 has more?

    Hello

    Press on copy on the front panel of the printer, then press the settings button.

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    Later draft quality will be used for the copy unless any other quality is selected.

    Kind regards

    Shlomi

  • Setting up my HP Officejet 6500 has more the Question: first install the disc?

    Hi all!

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    I saw somewhere where the plug & play when the connected printer caused some problems that did not accept the disc that came with the printer it seemed to replace the drive.

    Any help would be appreciated before doing anything with the hook to the top of my new printer.

    Thank you!

    If you connect the USB printer that the answer is YES.

    First run installation, during installation, you will be asked to connect the USB cable, then only, you need to connect.

    Kind regards

    Shlomi

  • Message ' load paper ' wrong on Officejet 6500 has more

    I get a message ' load paper ' on my Officejet 6500 has more.  When I first got the printer and installed with my office, it does the same thing, but he stopped after a download from HP.  Today I installed it on my laptop, and now it gives several times the same message despite that I have loaded and reloaded varying amounts of paper.

    Windows 7 64 bit

    Hello

    This article should cover the problem you are experiencing. Give the steps described a shot and tell us if it helps.

    http://goo.GL/NeUWY

    Good luck!

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