Impossible to update my credit card in the product section and cloud Fomuls Adobe Creative
Hello, like many people in another forum (subscription of your creative cloud needs attention ) I have the same problem with my credit card. Since last month, everytime I try to update, it is write me the same message:
"Attention! Recently there is a problem with your payment. To update payment information and receive uninterrupted service. »
And as far as I know there is nothing wrong with my Visa card (it worked perfectly well last year), so I chatted with online support told me to wait 48 hours for updating my credit card, which of course, I did, and the results were the same. Clear could you please fix this?
Hi Baptiste,.
Our payment portal shows that there was a successful payment on September 30, 2016, strange enough the CC is still suspended, please contact such support suggested by John.
Concerning
Stéphane
Tags: Adobe
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Your subscription to cloud shows correctly on your account page?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
If you have more than one email, you will be sure that you use the right Adobe ID?
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If Yes
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
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-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
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If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
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Impossible to update my credit card information
Recently, I had get a new credit card number because I had to cancel mine. However, when I tried to update the credit card information, a strange thing happened. When I clicked on the "Save" button, nothing happened. He would not even update the credit card. I don't understand why this is happening. I don't want to lose my access to this program I like the software available to me, but if I do not change my credit card, I can't use it. What should I do if the Save button is not working?
Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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Impossible to update my credit card data
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Hi up1975.
Please contact our support chat: # contact Http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html they can provide you personalized experience in obtaining your landline number.
Kind regards
Romit Sinha
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Fix. Your subscription account / stands as your record.
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Every time I'm going to update my credit card information, a pop-up box appears saying adobe needs 24 hours to process my order. But I didn't order anything, I would do is change the credit card at the new...
Is that what I'm doing wrong?
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Please Contact Customer Care to update your bank details.
You can use: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Impossible to update the details of credit card, get the PMT_000008 error message
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Manage your Adobe Creative Cloud membership (Use the link 'Contact us' at the bottom, bottom right.)
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Hi Strikert photography
Are you can change your information? Looks like there could be a temporary technical problem on our side. Can try again you later see if you are able to change your information.
If you are able to change your information, can you let us know or mark "Fix" on this post
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Hi Purple % 20Lambs,
Please contact Adobe support:Contact customer service
* Be sure to stay connected with your Adobe ID before accessing the link above *.
In case you can't reach Adobe support, please see:
Contact the technical support FAQ: Impossible to reach support via the link "contact us".
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I'm not able to update my credit card. Change the payment does not appear next to my plan for
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A few changes/Verify account https://forums.adobe.com/thread/1465499 links that can help
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Where update my credit card information. My credit card has changed and I don't know where update for the monthly plan.
Br25,
For assistance to change the credit card on your account, please visit this link
(1) connect to www.adobe.com. The sign in link is on the menu at the top of most pages.
(2) (if you are connected from other pages of the adobe.com website, click on your name in the top navigation bar).
(3) in the navigation pane or a context menu, click on manage account.
(4) according to Plans & products, click on manage the Plan.
(5) under payment details, click on Edit payment details.
(6) make appropriate changes in the Edit popup payment method and then click Save.
Please note:
Your billing address and credit card must be in the country of the version you purchase.
Guinot
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I need to replace my number of credit card for the monthly payment. What they suggest to do the update your credit card number does not take me anywhere. You is any phone number to call to speed this up?
Francosp
Ensure that EACH DETAIL is the same in all places, you enter your information
-in how to spell and punctuate the parts of your name and address
Change/Verify account https://forums.adobe.com/thread/1465499 can help
- Https://helpx.adobe.com/utilities/credit-card.html credit card
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Error number: PMT_000008 - cannot update my credit card information
I need to update my credit card information, but every time I try to update I get this error message:
Server error
Error:
We are not able to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to fix this as quickly as possible. Please click the back button on your browser and try this action at a later date or take a different action.
Error number: PMT_000008
I contacted the live chat twice in the last 24 hours, but they could not help me. They promised I will be contacted by phone, but nobody called.
In forums, I see this error reappeared since 2014 but no solution has been proposed.
Any help would be appreciated.
Thank you!
mydew28,
To update payment information please Contact Customer Care
[Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]
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