Impossible to update or uninstall QuickTime

I repeatedly get an error message "Error getting file security C:\Program Apple Computer\ Installer Cache\ Quicktime 7.65.17.86\GetLastError: 5 ' when I try to install an update to QuickTime on Windows 7 and even when I tried to use the uninstall feature.  What can I do to update properly?  It started after the upgrade to Windows 7.

Hi acerplat,

Check the link and try the steps mentioned below.

http://discussions.Apple.com/thread.jspa?threadID=1950116&TSTART=88

Remove and reinstall iTunes, QuickTime, and other software components for Windows Vista or Windows 7

http://support.Apple.com/kb/HT1923

If the previous step fails, then confirm your request in the Apple forums.

http://discussions.Apple.com/index.jspa

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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