Impossible to update windows8

I just purchased this new hp nb 15 k207nx desire and as part of the setting, I updated windows sound 8 and it told me to update my laptop. I do this again but its not updated.

Hello

Thanks for posting your query on the Microsoft Community.

I understand that you are unable to boot to the desktop screen.

Nicely, share with us the following details to better understand the issue.

  1. What is the full error message error code?

  2. Do you have installation media?

  3. Have you connected external devices other than the keyboard and mouse?

  4. You are able to boot to the desktop?

  5. Have you made changes on the computer before this problem?

If you have connected other devices keyboard and mouse then try to disconnect and check if it helps.

If the problem still persists, then you can contact HP for more help on this issue because it is a new computer.

HP support: http://support.hp.com/

Please let us know the results of the question. Feel free to post us help with the Windows operating system.

Thank you

Tags: Windows

Similar Questions

Maybe you are looking for