Impossible to use Mac because of boxes appearing – 'com.apple.iCloudHelper.xpc', 'cloudd', 'MessagesAgent', 'represents' with spinning ball

My MacBook Pro El Capitan has boxes on screen-"com.apple.iCloudHelper.xpc", "cloudd", "MessagesAgent", "accountsd" with the ball spinning and I can't use my computer as these boxes want a 'keyring', and I don't recognize any of this. Help, please. Thank you.

Hello T.W. Macaroni.

Welcome to the communities of Apple Support!  Looks like you are having problems connecting to your computer administrator user account.  (A 'Keychain' is a password management system).  Have you recently made changes to your computer (update your operating system, download any software, no password)?  The files above to indicate your computer tries to launch applications like iCloud, Messages, etc.

The first thing I would say is to restart your computer.  It sounds simple, but it can be a very easy solution.  If this does not work, restart your computer again, but this time hold down the SHIFT key.  It's what we call a safe mode.   If your computer starts in safe mode without these error messages, then restart again in normal mode (without pressing any key).

Try safe mode if your Mac does not end commissioning

If none of these two basic troubleshooting steps work, you may need to enter a new password of your login keychain.  Follow the steps in the resource below:

If your Mac keeps asking for the password in the keychain

After you or your administrator Mac resets the password of your OS X user account, your Mac may ask you to update your Keychain password or enter your login Keychain password. He could also tell you the system was unable to unlock your login keychain. It's because your login keychain still use your old password.

If you do not know your old password, the solution is to create a new login keychain.

If you know your old password, use this password to update your existing connection Keyring:

  1. Open the Keychain Access application, located in the Utilities folder of the Applications folder.
  2. On the Edit menu, choose "Change password for Keychain 'login'."
  3. Enter the old password of your user account in the current password field. This is the password you were using until the password has been reset.
  4. Enter the new password for your user account password. This is the password that you are using now to connect to your Mac. Enter the same password in the field of verification.
  5. Click OK when finished, then quit Keychain Access.

T.W. Macaroni, if you continue to have problems connecting to your computer, please reply to this message and we will study further with you.

Take care.

Tags: Notebooks

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