In the printer ink cartridge does not print in black on paper data

The product name and number: e-all-in-one printer, HP Photosmart 5514 - B111h

Operating system: Windows 7 64-bit

Error message: no

Changes made to your system until the problem occurred: no

I went to copy the data on my printer and noticed the empty ink was passed out.  Changed the black print cartridge
and now I can't print anything that has a black colour.  Replaced by a new black ink cartridge and

Unable to copy or print everything about the color white.  Do you have all the guests on troubleshooting

with no luck.

Y at - it something else that can be done?  Would appreciate the help.

Thank you

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Hello Alex,.

You can try the following troubleshooting link:

http://support.HP.com/us-en/document/c02914910

In particular, solution 6 can be useful in your situation - print diagnostic print quality / check that the supplies are properly ventilated / print head cleaning.

Hope this helps.

Tags: HP HP Printers

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